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El objetivo principal del presente trabajo aplicado es realizar el diagnostico operativo empresarial de la Estación de Servicios Garodi SRL, quien se dedica a la comercialización de venta de combustible líquidos, gas licuado de petróleo y gas natural vehicular. Para ello, se recopiló información de diferentes aspectos operativos que han permitido elaborar un conjunto de propuestas de mejoras que ayude a incrementar la competitividad, rentabilidad y sostenibilidad de la Estación de Servicios Garodi. Es así que en la tesis elaborada está compuesta por quince capítulos, se describe en el primer capítulo la situación actual de la empresa, seguidamente se realiza una evaluación de la ubicación y el dimensionamiento de la planta, del diseño de los productos y procesos del negocio, del planeamiento y diseño de la planta, del planeamiento y diseño del trabajo, como también se realizó un diagnóstico del planeamiento agregado, de la programación de operaciones productivas, también se efectuó una evaluación de la gestión de costos y logística, gestión de control de calidad, gestión del mantenimiento y por último de la gestión logística, con la finalidad que permita plantear propuestas que mejore la productividad, reduzca costos y sobretodo brinde un aseguramiento de la calidad del servicio. Todas estas mejoras se traducen en beneficios que permitirán a la empresa generar una utilidad bruta proyectada de 50% con la ampliación de dos dispensadores de GNV en una área sin uso, como también se obtendría beneficios de S/ 100,181.16 con una mejor gestión en los costos y un mejor aprovechamiento de los recurso. The principal objective of the present applicative work is to achieve the business operative diagnosis of the Service Station Garodi SRL, which is dedicated to the commercialization of sales of liquid gas, petroleum liquid gas and vehicular natural gas. To reach this objective, information was collected from different operative aspects, which have allowed to develop a set of improvement proposals that will help to increase the competitiveness, cost effectiveness and sustainability of the Service Station Garodi. It is so in the elaborated thesis is compound of fifteen chapters, as is described in the first chapter the actual situation of the company, following that it was done an evaluation of the location and the sizing of the plant, of the design of the products and the business processes, of planning and design of the plant, aggregate planning, of the programming of the productive operations, in addition was done an evaluation of cost management and logistics, quality control management, maintenance management and ultimately of the logistics management, with the purpose that allows proposing proposals that improve productivity, reduce costs and mainly, provide an assurance of the quality of the service. All this improvements become into benefits that will allow the company to generate a projected gross profit of 50 % with the extension of dispensers of NGV in an unused area, as well as 100,181.16 S/ benefits will be obtained as a result of a better management in costs and a better exploitation of the resources. Tesis

A Formação Pedagógica dos Docentes do Ensino Superior: o ponto de vista dos professores de uma Universidade de Belém-Pará. O presente estudo aborda a Formação Pedagógica dos Docentes do Ensino Superior de uma universidade brasileira. Procuramos saber com dez professores, das 1.ª e 2.ª séries do curso de Licenciatura em Dança, as implicações que podem ocorrer no exercício da docência, com a falta da formação pedagógica necessária. As evidências que geraram as análises apresentadas nesta dissertação foram coletadas junto aos professores da instituição investigada, uma universidade pública de Belém do Pará. Os resultados da discussão apontam para um consenso dialético entre os professores do curso, sobre os aspectos metodológicos a serem utilizados para o desenvolvimento dos futuros professores. O estudo se deu por meio de recolha de dados qualitativos, utilizando entrevistas individuais, semiestruturadas, baseadas num guião previamente constituído e aprovado pelos especialistas da Universidade de Évora. O resultado da análise pareceu indicar que os entrevistados consideram a Formação Pedagógica como eixo norteador do ensino, para o curso de Licenciatura em Dança. No entanto, manifestaram sua insatisfação pela falta de tempo para pesquisar, pelo acúmulo de obrigações, remuneração inadequada e excesso de trabalho. Consideram que a falta da Formação Pedagógica do docente implica na prática do futuro docente, quando estiver a lecionar autonomamente; *** ABSTRACT: Educational Training of Teachers in Higher Education: the view of teachers in a University of Belém-Pará. This study addresses the Pedagogical Training of Teachers in Higher Education from a Brazilian university. We seek to know with ten teachers of the 1st and 2nd series of the Bachelor's Degree in Dance, the implications that may occur in the teaching practice with the lack of pedagogical training required. The evidence that led to the analysis presented in this dissertation was collected from the teachers of the institution investigated, a public university in Belém-Pará. The results suggest a dialectical consensus among the teachers of the course about methodological aspects used for the development of future teachers. The study involved the collection of qualitative data, using individual semi-structured interviews based on a previously established and approved grid by experts from the University of Évora. The results seem to indicate that respondents consider the Pedagogical Training as a guiding principle in the dance course. However, they expressed their dissatisfaction to the lack of time to do research, accumulation of obligations, inadequate payment and overwork. Teachers consider the lack of Pedagogical Training of teachers to have consequences on future teachers practice, when they are to teach independently.