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1. Understanding Chatbot End-Users to Improve Their Design: Antecedents of Trust, Adoption Motivations, and Expectations

4. Technologies et CNU

12. The Impact of Recommendation Agents’ Type of Voice on Perceived Social Presence, Trust and Users Intentions on an Insurance Website

23. La disputatio au cœur du management

25. Store artification and retail performance.

31. Marketing Analytics, AI and Machine Learning: IMPROVING CONVERSATIONS WITH THE BRAND: HOW CONSUMERS PERCEIVE HUMOUR IN AI.

32. INTERACTIONS ENTRE LES COMPOSANTES ATMOSPHERIQUES D'UN SITE WEB ET REACTIONS DES INTERNAUTES : LE CAS DE LA COULEUR ET DE LA TYPOGRAPHIE

33. Opportunities and risks of combining shopping experience and artistic elements in the same store: a contribution to the magical functions of the point of sale.

34. Distribution 4.0

35. Chapitre 11. La collecte des données sur Internet

42. EDITORIAL.

44. Promouvoir les territoires : un problème d'échelle

46. Impact des agents virtuels sur la confiance des internautes envers un site et sur leurs intentions comportementales

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