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3. Characteristics of cataract surgery patients influencing patient satisfaction scores

Author

Lee, Michele D, Chen, Stephanie P, Chen, Tiffany A, Leibold, Collin, Li, Zhongqiu, Fisher, A Caroline, Lin, Charles C, Singh, Kuldev, and Chang, Robert T

Subjects
Eye Disease and Disorders of Vision, Clinical Research, 7.1 Individual care needs, Management of diseases and conditions, Adult, Aged, Aged, 80 and over, Cataract Extraction, Cross-Sectional Studies, Ethnicity, Female, Humans, Likelihood Functions, Male, Middle Aged, Odds Ratio, Patient Satisfaction, Prospective Studies, Sickness Impact Profile, Surveys and Questionnaires, Visual Acuity, Young Adult, Clinical Sciences, Opthalmology and Optometry, Ophthalmology & Optometry
Abstract

PurposeTo determine factors that influence patient satisfaction scores in individuals who have recently had cataract surgery.SettingByers Eye Institute, Palo Alto, California, USA.DesignProspective case series.MethodsSelected questions from the Press Ganey survey and the National Eye Institute Visual Function Questionnaire-25 were administered to each patient immediately after completion of a clinic visit. The correlation between patient-specific variables and the answer to the survey question "likelihood of recommending our practice to others," a surrogate for overall patient satisfaction, was assessed using the Student t test. A logistical regression model was used to adjust for potentially confounding variables.ResultsOne hundred forty-three patients were recruited from 4 providers; 57 (39.8%) were men, and the mean age was 70.0 years ± 11.6 (SD). The main outcome was the proportion of scores less than 5, or "very good," for the likelihood of recommending the practice to others. There was a statistically significant association between a non-5 patient satisfaction score and self-reported ethnicity of Asian or Pacific Islander compared with other ethnicities (odds ratio [OR], 2.3; 95% confidence interval [CI], 1.0-5.1; P = .049); other possible correlates were not statistically significant. The relationship persisted after adjustment for potential confounding variables (OR, 2.6; 95% CI, 1.1-6.3; P = .027).ConclusionIn postoperative cataract patients, Asian or Pacific Islander ethnicity, a factor out of the control of the provider and clinic staff, was associated with a lower overall Press Ganey patient satisfaction score compared with patients of all other ethnicities.

Published
2019

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