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Large language models (LLMs) have made significant advancements in various natural language processing tasks, including question answering (QA) tasks. While incorporating new information with the retrieval of relevant passages is a promising way to improve QA with LLMs, the existing methods often require additional fine-tuning which becomes infeasible with recent LLMs. Augmenting retrieved passages via prompting has the potential to address this limitation, but this direction has been limitedly explored. To this end, we design a simple yet effective framework to enhance open-domain QA (ODQA) with LLMs, based on the summarized retrieval (SuRe). SuRe helps LLMs predict more accurate answers for a given question, which are well-supported by the summarized retrieval that could be viewed as an explicit rationale extracted from the retrieved passages. Specifically, SuRe first constructs summaries of the retrieved passages for each of the multiple answer candidates. Then, SuRe confirms the most plausible answer from the candidate set by evaluating the validity and ranking of the generated summaries. Experimental results on diverse ODQA benchmarks demonstrate the superiority of SuRe, with improvements of up to 4.6% in exact match (EM) and 4.0% in F1 score over standard prompting approaches. SuRe also can be integrated with a broad range of retrieval methods and LLMs. Finally, the generated summaries from SuRe show additional advantages to measure the importance of retrieved passages and serve as more preferred rationales by models and humans., Comment: Accepted at ICLR 2024

We introduce HyperCLOVA X, a family of large language models (LLMs) tailored to the Korean language and culture, along with competitive capabilities in English, math, and coding. HyperCLOVA X was trained on a balanced mix of Korean, English, and code data, followed by instruction-tuning with high-quality human-annotated datasets while abiding by strict safety guidelines reflecting our commitment to responsible AI. The model is evaluated across various benchmarks, including comprehensive reasoning, knowledge, commonsense, factuality, coding, math, chatting, instruction-following, and harmlessness, in both Korean and English. HyperCLOVA X exhibits strong reasoning capabilities in Korean backed by a deep understanding of the language and cultural nuances. Further analysis of the inherent bilingual nature and its extension to multilingualism highlights the model's cross-lingual proficiency and strong generalization ability to untargeted languages, including machine translation between several language pairs and cross-lingual inference tasks. We believe that HyperCLOVA X can provide helpful guidance for regions or countries in developing their sovereign LLMs., Comment: 44 pages; updated authors list and fixed author names

When deploying machine learning systems to the wild, it is highly desirable for them to effectively leverage prior knowledge to the unfamiliar domain while also firing alarms to anomalous inputs. In order to address these requirements, Universal Domain Adaptation (UniDA) has emerged as a novel research area in computer vision, focusing on achieving both adaptation ability and robustness (i.e., the ability to detect out-of-distribution samples). While UniDA has led significant progress in computer vision, its application on language input still needs to be explored despite its feasibility. In this paper, we propose a comprehensive benchmark for natural language that offers thorough viewpoints of the model's generalizability and robustness. Our benchmark encompasses multiple datasets with varying difficulty levels and characteristics, including temporal shifts and diverse domains. On top of our testbed, we validate existing UniDA methods from computer vision and state-of-the-art domain adaptation techniques from NLP literature, yielding valuable findings: We observe that UniDA methods originally designed for image input can be effectively transferred to the natural language domain while also underscoring the effect of adaptation difficulty in determining the model's performance., Comment: Findings of EMNLP 2023

The deployment of large-scale generative models is often restricted by their potential risk of causing harm to users in unpredictable ways. We focus on the problem of black-box red teaming, where a red team generates test cases and interacts with the victim model to discover a diverse set of failures with limited query access. Existing red teaming methods construct test cases based on human supervision or language model (LM) and query all test cases in a brute-force manner without incorporating any information from past evaluations, resulting in a prohibitively large number of queries. To this end, we propose Bayesian red teaming (BRT), novel query-efficient black-box red teaming methods based on Bayesian optimization, which iteratively identify diverse positive test cases leading to model failures by utilizing the pre-defined user input pool and the past evaluations. Experimental results on various user input pools demonstrate that our method consistently finds a significantly larger number of diverse positive test cases under the limited query budget than the baseline methods. The source code is available at https://github.com/snu-mllab/Bayesian-Red-Teaming., Comment: ACL 2023 Long Paper - Main Conference

Ambiguous questions persist in open-domain question answering, because formulating a precise question with a unique answer is often challenging. Previously, Min et al. (2020) have tackled this issue by generating disambiguated questions for all possible interpretations of the ambiguous question. This can be effective, but not ideal for providing an answer to the user. Instead, we propose to ask a clarification question, where the user's response will help identify the interpretation that best aligns with the user's intention. We first present CAMBIGNQ, a dataset consisting of 5,654 ambiguous questions, each with relevant passages, possible answers, and a clarification question. The clarification questions were efficiently created by generating them using InstructGPT and manually revising them as necessary. We then define a pipeline of tasks and design appropriate evaluation metrics. Lastly, we achieve 61.3 F1 on ambiguity detection and 40.5 F1 on clarification-based QA, providing strong baselines for future work., Comment: 15 pages, 4 figures, accepted to EMNLP 2023 Findings

Through in-context learning (ICL), large-scale language models are effective few-shot learners without additional model fine-tuning. However, the ICL performance does not scale well with the number of available training samples as it is limited by the inherent input length constraint of the underlying language model. Meanwhile, many studies have revealed that language models are also powerful feature extractors, allowing them to be utilized in a black-box manner and enabling the linear probing paradigm, where lightweight discriminators are trained on top of the pre-extracted input representations. This paper proposes prompt-augmented linear probing (PALP), a hybrid of linear probing and ICL, which leverages the best of both worlds. PALP inherits the scalability of linear probing and the capability of enforcing language models to derive more meaningful representations via tailoring input into a more conceivable form. Throughout in-depth investigations on various datasets, we verified that PALP significantly enhances the input representations closing the gap between ICL in the data-hungry scenario and fine-tuning in the data-abundant scenario with little training overhead, potentially making PALP a strong alternative in a black-box scenario., Comment: AAAI 2023

Task-oriented dialogue (TOD) systems are mainly based on the slot-filling-based TOD (SF-TOD) framework, in which dialogues are broken down into smaller, controllable units (i.e., slots) to fulfill a specific task. A series of approaches based on this framework achieved remarkable success on various TOD benchmarks. However, we argue that the current TOD benchmarks are limited to surrogate real-world scenarios and that the current TOD models are still a long way to cover the scenarios. In this position paper, we first identify current status and limitations of SF-TOD systems. After that, we explore the WebTOD framework, the alternative direction for building a scalable TOD system when a web/mobile interface is available. In WebTOD, the dialogue system learns how to understand the web/mobile interface that the human agent interacts with, powered by a large-scale language model.

Recent studies have proposed unified user modeling frameworks that leverage user behavior data from various applications. Many of them benefit from utilizing users' behavior sequences as plain texts, representing rich information in any domain or system without losing generality. Hence, a question arises: Can language modeling for user history corpus help improve recommender systems? While its versatile usability has been widely investigated in many domains, its applications to recommender systems still remain underexplored. We show that language modeling applied directly to task-specific user histories achieves excellent results on diverse recommendation tasks. Also, leveraging additional task-agnostic user histories delivers significant performance benefits. We further demonstrate that our approach can provide promising transfer learning capabilities for a broad spectrum of real-world recommender systems, even on unseen domains and services., Comment: ACL 2023 main conference

Remembering important information from the past and continuing to talk about it in the present are crucial in long-term conversations. However, previous literature does not deal with cases where the memorized information is outdated, which may cause confusion in later conversations. To address this issue, we present a novel task and a corresponding dataset of memory management in long-term conversations, in which bots keep track of and bring up the latest information about users while conversing through multiple sessions. In order to support more precise and interpretable memory, we represent memory as unstructured text descriptions of key information and propose a new mechanism of memory management that selectively eliminates invalidated or redundant information. Experimental results show that our approach outperforms the baselines that leave the stored memory unchanged in terms of engagingness and humanness, with larger performance gap especially in the later sessions., Comment: Accepted to EMNLP2022 Findings

While Transformers have had significant success in paragraph generation, they treat sentences as linear sequences of tokens and often neglect their hierarchical information. Prior work has shown that decomposing the levels of granularity~(e.g., word, phrase, or sentence) for input tokens has produced substantial improvements, suggesting the possibility of enhancing Transformers via more fine-grained modeling of granularity. In this work, we propose a continuous decomposition of granularity for neural paraphrase generation (C-DNPG). In order to efficiently incorporate granularity into sentence encoding, C-DNPG introduces a granularity-aware attention (GA-Attention) mechanism which extends the multi-head self-attention with: 1) a granularity head that automatically infers the hierarchical structure of a sentence by neurally estimating the granularity level of each input token; and 2) two novel attention masks, namely, granularity resonance and granularity scope, to efficiently encode granularity into attention. Experiments on two benchmarks, including Quora question pairs and Twitter URLs have shown that C-DNPG outperforms baseline models by a remarkable margin and achieves state-of-the-art results in terms of many metrics. Qualitative analysis reveals that C-DNPG indeed captures fine-grained levels of granularity with effectiveness., Comment: Accepted to be published in COLING 2022

Current natural language interaction for self-tracking tools largely depends on bespoke implementation optimized for a specific tracking theme and data format, which is neither generalizable nor scalable to a tremendous design space of self-tracking. However, training machine learning models in the context of self-tracking is challenging due to the wide variety of tracking topics and data formats. In this paper, we propose a novel NLP task for self-tracking that extracts close- and open-ended information from a retrospective activity log described as a plain text, and a domain-agnostic, GPT-3-based NLU framework that performs this task. The framework augments the prompt using synthetic samples to transform the task into 10-shot learning, to address a cold-start problem in bootstrapping a new tracking topic. Our preliminary evaluation suggests that our approach significantly outperforms the baseline QA models. Going further, we discuss future application domains toward which the NLP and HCI researchers can collaborate., Comment: Accepted to NAACL '22 2nd Workshop on Bridging Human-Computer Interaction and Natural Language Processing. 10 pages including appendix, 2 figures, and 1 table

Despite recent explosion of interests in in-context learning, the underlying mechanism and the precise impact of the quality of demonstrations remain elusive. Intuitively, ground-truth labels should have as much impact in in-context learning (ICL) as supervised learning, but recent work reported that the input-label correspondence is significantly less important than previously thought. Intrigued by this counter-intuitive observation, we re-examine the importance of ground-truth labels in in-context learning. With the introduction of two novel metrics, namely Label-Correctness Sensitivity and Ground-truth Label Effect Ratio (GLER), we were able to conduct quantifiable analysis on the impact of ground-truth label demonstrations. Through extensive analyses, we find that the correct input-label mappings can have varying impacts on the downstream in-context learning performances, depending on the experimental configuration. Through additional studies, we identify key components, such as the verbosity of prompt templates and the language model size, as the controlling factor to achieve more noise-resilient ICL., Comment: Accepted to EMNLP Long. Kang Min Yoo and Junyeob Kim contributed equally. Kang Min Yoo and Taeuk Kim are the corresponding authors

Text-to-image generation and image captioning are recently emerged as a new experimental paradigm to assess machine intelligence. They predict continuous quantity accompanied by their sampling techniques in the generation, making evaluation complicated and intractable to get marginal distributions. Based on a recent trend that multimodal generative evaluations exploit a vison-and-language pre-trained model, we propose the negative Gaussian cross-mutual information using the CLIP features as a unified metric, coined by Mutual Information Divergence (MID). To validate, we extensively compare it with competing metrics using carefully-generated or human-annotated judgments in text-to-image generation and image captioning tasks. The proposed MID significantly outperforms the competitive methods by having consistency across benchmarks, sample parsimony, and robustness toward the exploited CLIP model. We look forward to seeing the underrepresented implications of the Gaussian cross-mutual information in multimodal representation learning and the future works based on this novel proposition.

The retriever-reader pipeline has shown promising performance in open-domain QA but suffers from a very slow inference speed. Recently proposed question retrieval models tackle this problem by indexing question-answer pairs and searching for similar questions. These models have shown a significant increase in inference speed, but at the cost of lower QA performance compared to the retriever-reader models. This paper proposes a two-step question retrieval model, SQuID (Sequential Question-Indexed Dense retrieval) and distant supervision for training. SQuID uses two bi-encoders for question retrieval. The first-step retriever selects top-k similar questions, and the second-step retriever finds the most similar question from the top-k questions. We evaluate the performance and the computational efficiency of SQuID. The results show that SQuID significantly increases the performance of existing question retrieval models with a negligible loss on inference speed., Comment: ACL2022-Findings

Recent open-domain dialogue models have brought numerous breakthroughs. However, building a chat system is not scalable since it often requires a considerable volume of human-human dialogue data, especially when enforcing features such as persona, style, or safety. In this work, we study the challenge of imposing roles on open-domain dialogue systems, with the goal of making the systems maintain consistent roles while conversing naturally with humans. To accomplish this, the system must satisfy a role specification that includes certain conditions on the stated features as well as a system policy on whether or not certain types of utterances are allowed. For this, we propose an efficient data collection framework leveraging in-context few-shot learning of large-scale language models for building role-satisfying dialogue dataset from scratch. We then compare various architectures for open-domain dialogue systems in terms of meeting role specifications while maintaining conversational abilities. Automatic and human evaluations show that our models return few out-of-bounds utterances, keeping competitive performance on general metrics. We release a Korean dialogue dataset we built for further research., Comment: Accepted to NAACL2022 as a long paper

Many recent studies on large-scale language models have reported successful in-context zero- and few-shot learning ability. However, the in-depth analysis of when in-context learning occurs is still lacking. For example, it is unknown how in-context learning performance changes as the training corpus varies. Here, we investigate the effects of the source and size of the pretraining corpus on in-context learning in HyperCLOVA, a Korean-centric GPT-3 model. From our in-depth investigation, we introduce the following observations: (1) in-context learning performance heavily depends on the corpus domain source, and the size of the pretraining corpus does not necessarily determine the emergence of in-context learning, (2) in-context learning ability can emerge when a language model is trained on a combination of multiple corpora, even when each corpus does not result in in-context learning on its own, (3) pretraining with a corpus related to a downstream task does not always guarantee the competitive in-context learning performance of the downstream task, especially in the few-shot setting, and (4) the relationship between language modeling (measured in perplexity) and in-context learning does not always correlate: e.g., low perplexity does not always imply high in-context few-shot learning performance., Comment: Accepted to NAACL2022 as a long paper. Camera-ready version

Language models (LMs) have shown great potential as implicit knowledge bases (KBs). And for their practical use, knowledge in LMs need to be updated periodically. However, existing tasks to assess LMs' efficacy as KBs do not adequately consider multiple large-scale updates. To this end, we first propose a novel task--Continuously-updated QA (CuQA)--in which multiple large-scale updates are made to LMs, and the performance is measured with respect to the success in adding and updating knowledge while retaining existing knowledge. We then present LMs with plug-in modules that effectively handle the updates. Experiments conducted on zsRE QA and NQ datasets show that our method outperforms existing approaches. We find that our method is 4x more effective in terms of updates/forgets ratio, compared to a fine-tuning baseline., Comment: Accepted at Findings of ACL 2022

Pre-trained language models (PLM) have marked a huge leap in neural dialogue modeling. While PLMs are pre-trained on large-scale text corpora, they are usually fine-tuned on scarce dialogue data with specific domain knowledge and dialogue styles. However, tailoring the language models while fully utilizing prior knowledge in large pre-trained models remains a challenge. In this paper, we present a novel approach for pre-trained dialogue modeling that casts the dialogue generation problem as a prompt-learning task. Instead of fine-tuning on limited dialogue data, our approach, DialogPrompt, learns continuous prompt embeddings optimized for dialogue contexts, which appropriately elicit knowledge from the large pre-trained model. To encourage the model to better utilize the prompt embeddings, the prompt encoders are designed to be dynamically generated based on the dialogue context. Experiments on popular conversation datasets show that our approach significantly outperforms the fine-tuning baseline and the generic prompt-learning methods. Furthermore, human evaluations strongly support the superiority of DialogPrompt in regard to response generation quality.

Metadata attributes (e.g., user and product IDs from reviews) can be incorporated as additional inputs to neural-based NLP models, by modifying the architecture of the models, in order to improve their performance. Recent models however rely on pretrained language models (PLMs), where previously used techniques for attribute injection are either nontrivial or ineffective. In this paper, we propose a lightweight and memory-efficient method to inject attributes to PLMs. We extend adapters, i.e. tiny plug-in feed-forward modules, to include attributes both independently of or jointly with the text. To limit the increase of parameters especially when the attribute vocabulary is large, we use low-rank approximations and hypercomplex multiplications, significantly decreasing the total parameters. We also introduce training mechanisms to handle domains in which attributes can be multi-labeled or sparse. Extensive experiments and analyses on eight datasets from different domains show that our method outperforms previous attribute injection methods and achieves state-of-the-art performance on various datasets.

GPT-3 shows remarkable in-context learning ability of large-scale language models (LMs) trained on hundreds of billion scale data. Here we address some remaining issues less reported by the GPT-3 paper, such as a non-English LM, the performances of different sized models, and the effect of recently introduced prompt optimization on in-context learning. To achieve this, we introduce HyperCLOVA, a Korean variant of 82B GPT-3 trained on a Korean-centric corpus of 560B tokens. Enhanced by our Korean-specific tokenization, HyperCLOVA with our training configuration shows state-of-the-art in-context zero-shot and few-shot learning performances on various downstream tasks in Korean. Also, we show the performance benefits of prompt-based learning and demonstrate how it can be integrated into the prompt engineering pipeline. Then we discuss the possibility of materializing the No Code AI paradigm by providing AI prototyping capabilities to non-experts of ML by introducing HyperCLOVA studio, an interactive prompt engineering interface. Lastly, we demonstrate the potential of our methods with three successful in-house applications., Comment: Accepted to EMNLP2021 as a long paper. Fixed some typos

In multi-hop QA, answering complex questions entails iterative document retrieval for finding the missing entity of the question. The main steps of this process are sub-question detection, document retrieval for the sub-question, and generation of a new query for the final document retrieval. However, building a dataset that contains complex questions with sub-questions and their corresponding documents requires costly human annotation. To address the issue, we propose a new method for weakly supervised multi-hop retriever pre-training without human efforts. Our method includes 1) a pre-training task for generating vector representations of complex questions, 2) a scalable data generation method that produces the nested structure of question and sub-question as weak supervision for pre-training, and 3) a pre-training model structure based on dense encoders. We conduct experiments to compare the performance of our pre-trained retriever with several state-of-the-art models on end-to-end multi-hop QA as well as document retrieval. The experimental results show that our pre-trained retriever is effective and also robust on limited data and computational resources., Comment: ACL-Findings 2021

We propose NeuralWOZ, a novel dialogue collection framework that uses model-based dialogue simulation. NeuralWOZ has two pipelined models, Collector and Labeler. Collector generates dialogues from (1) user's goal instructions, which are the user context and task constraints in natural language, and (2) system's API call results, which is a list of possible query responses for user requests from the given knowledge base. Labeler annotates the generated dialogue by formulating the annotation as a multiple-choice problem, in which the candidate labels are extracted from goal instructions and API call results. We demonstrate the effectiveness of the proposed method in the zero-shot domain transfer learning for dialogue state tracking. In the evaluation, the synthetic dialogue corpus generated from NeuralWOZ achieves a new state-of-the-art with improvements of 4.4% point joint goal accuracy on average across domains, and improvements of 5.7% point of zero-shot coverage against the MultiWOZ 2.1 dataset., Comment: Accepted to ACL 2021 as a long paper

Large-scale language models such as GPT-3 are excellent few-shot learners, allowing them to be controlled via natural text prompts. Recent studies report that prompt-based direct classification eliminates the need for fine-tuning but lacks data and inference scalability. This paper proposes a novel data augmentation technique that leverages large-scale language models to generate realistic text samples from a mixture of real samples. We also propose utilizing soft-labels predicted by the language models, effectively distilling knowledge from the large-scale language models and creating textual perturbations simultaneously. We perform data augmentation experiments on diverse classification tasks and show that our method hugely outperforms existing text augmentation methods. Ablation studies and a qualitative analysis provide more insights into our approach., Comment: Accepted to EMNLP2021 Findings; 11 pages, 7 tables, 2 figures

Language model pre-training has shown promising results in various downstream tasks. In this context, we introduce a cross-modal pre-trained language model, called Speech-Text BERT (ST-BERT), to tackle end-to-end spoken language understanding (E2E SLU) tasks. Taking phoneme posterior and subword-level text as an input, ST-BERT learns a contextualized cross-modal alignment via our two proposed pre-training tasks: Cross-modal Masked Language Modeling (CM-MLM) and Cross-modal Conditioned Language Modeling (CM-CLM). Experimental results on three benchmarks present that our approach is effective for various SLU datasets and shows a surprisingly marginal performance degradation even when 1% of the training data are available. Also, our method shows further SLU performance gain via domain-adaptive pre-training with domain-specific speech-text pair data., Comment: ICASSP 2021; 5 pages

Tracking suspected cases of COVID-19 is crucial to suppressing the spread of COVID-19 pandemic. Active monitoring and proactive inspection are indispensable to mitigate COVID-19 spread, though these require considerable social and economic expense. To address this issue, we introduce CareCall, a call-based dialog agent which is deployed for active monitoring in Korea and Japan. We describe our system with a case study with statistics to show how the system works. Finally, we discuss a simple idea which uses CareCall to support proactive inspection.

Automatic speech recognition (ASR) via call is essential for various applications, including AI for contact center (AICC) services. Despite the advancement of ASR, however, most publicly available call-based speech corpora such as Switchboard are old-fashioned. Also, most existing call corpora are in English and mainly focus on open domain dialog or general scenarios such as audiobooks. Here we introduce a new large-scale Korean call-based speech corpus under a goal-oriented dialog scenario from more than 11,000 people, i.e., ClovaCall corpus. ClovaCall includes approximately 60,000 pairs of a short sentence and its corresponding spoken utterance in a restaurant reservation domain. We validate the effectiveness of our dataset with intensive experiments using two standard ASR models. Furthermore, we release our ClovaCall dataset and baseline source codes to be available via https://github.com/ClovaAI/ClovaCall., Comment: 5 pages, 2 figures, 4 tables, The first two authors equally contributed to this work

Recent works in dialogue state tracking (DST) focus on an open vocabulary-based setting to resolve scalability and generalization issues of the predefined ontology-based approaches. However, they are inefficient in that they predict the dialogue state at every turn from scratch. Here, we consider dialogue state as an explicit fixed-sized memory and propose a selectively overwriting mechanism for more efficient DST. This mechanism consists of two steps: (1) predicting state operation on each of the memory slots, and (2) overwriting the memory with new values, of which only a few are generated according to the predicted state operations. Our method decomposes DST into two sub-tasks and guides the decoder to focus only on one of the tasks, thus reducing the burden of the decoder. This enhances the effectiveness of training and DST performance. Our SOM-DST (Selectively Overwriting Memory for Dialogue State Tracking) model achieves state-of-the-art joint goal accuracy with 51.72% in MultiWOZ 2.0 and 53.01% in MultiWOZ 2.1 in an open vocabulary-based DST setting. In addition, we analyze the accuracy gaps between the current and the ground truth-given situations and suggest that it is a promising direction to improve state operation prediction to boost the DST performance., Comment: Accepted to ACL2020 as a long paper

Answerer in Questioner's Mind (AQM) is an information-theoretic framework that has been recently proposed for task-oriented dialog systems. AQM benefits from asking a question that would maximize the information gain when it is asked. However, due to its intrinsic nature of explicitly calculating the information gain, AQM has a limitation when the solution space is very large. To address this, we propose AQM+ that can deal with a large-scale problem and ask a question that is more coherent to the current context of the dialog. We evaluate our method on GuessWhich, a challenging task-oriented visual dialog problem, where the number of candidate classes is near 10K. Our experimental results and ablation studies show that AQM+ outperforms the state-of-the-art models by a remarkable margin with a reasonable approximation. In particular, the proposed AQM+ reduces more than 60% of error as the dialog proceeds, while the comparative algorithms diminish the error by less than 6%. Based on our results, we argue that AQM+ is a general task-oriented dialog algorithm that can be applied for non-yes-or-no responses., Comment: Accepted for ICLR 2019. Camera ready version. Our code is publically available: https://github.com/naver/aqm-plus