Search

Your search keyword '"Lee, Jin Kyu"' showing total 918 results
Start Over Author "Lee, Jin Kyu"
918 results on '"Lee, Jin Kyu"'

30. How Do Self-Service Kiosks Improve COVID-19 Pandemic Resilience in the Restaurant Industry?

Author

Lee, Jin-Kyu Kim, Jae-Jang Yang, and Yong-Ki

Subjects
kiosk attributes, self-service technologies, memorable experience, revisit intention
Abstract

As many customers stopped dining out during COVID-19, most restaurants suffered financially. Even after the pandemic, some customers remain wary of being in a crowded place and show resistance to eating out. Restaurants faced with customer resistance and a labor shortage started to adopt electronic devices to minimize human contact and were recognized as having safety protocols in place. Kiosks have gained popularity in the restaurant industry as they can help reduce interpersonal contact, save labor costs, streamline the ordering process, and increase customer satisfaction and loyalty. This study finds that self-service technologies (e.g., kiosks) can be an effective tool for restaurants to utilize in dealing with COVID-wary customers and to remain resilient. This study not only examines various kiosk attributes and their effect on the customers’ experience but also links them to potential revenue growth. By examining a comprehensive set of kiosk attributes, the objective of this study is to understand the role of kiosk attributes in creating a memorable experience for customers based on the concept of the experience economy. The data were collected from 408 restaurant patrons in South Korea who had used self-service technologies. Three analyses were performed using partial least squares structural equation modeling (PLS-SEM), multigroup analysis (MGA), and importance–performance map analysis (IPMA) with SmartPLS 4. The findings are as follows: for male customers, assurance, customization, enjoyment, design, and functionality are considered important aspects of their experience. For female customers, design, enjoyment, and security are important factors in their experience. The finding suggests that males and females consider different attributes in evaluating the technology experience. Additionally, this study finds that a memorable experience with technology affects customers’ intention to revisit the restaurant, playing a mediating role between technology attributes and revisit intention. Lastly, this study finds distinct differences between males and females in their assessment of customization and design. The gender-based differences suggest that men and women assess kiosk technologies differently. Future research may be needed to further investigate the underlying causes of the differences.

Published
2023
Full Text
View/download PDF

33. Crystallization behavior of Zr62Al8Ni13Cu17 Metallic Glass

Author

Jo Mi Sun and Lee Jin Kyu

Subjects
Metallic glass, Crystallization, Kinetics, Amorphous, Zr-based, Mining engineering. Metallurgy, TN1-997, Materials of engineering and construction. Mechanics of materials, TA401-492
Abstract

The crystallization behavior has been studied in Zr62Al8Ni13Cu17 metallic glass alloy. The Zr62Al8Ni13Cu17 metallic glass crystallized through two steps. The fcc Zr2Ni phase transformed from the amorphous matrix during first crystallization and then the Zr2Ni and residual amorphous matrix transformed into a mixture of tetragonal Zr2Cu and hexagonal Zr6Al2Ni phases. Johnson-Mehl-Avrami analysis of isothermal transformation data suggested that the formation of crystalline phase is primary crystallization by diffusion-controlled growth.

Published
2017
Full Text
View/download PDF

45. Immune-Enhancing Effect of Sargassum horneri on Cyclophosphamide-Induced Immunosuppression in BALB/c Mice and Primary Cultured Splenocytes

Author

Kim, Hyo In, primary, Kim, Dong-Sub, additional, Jung, Yunu, additional, Sung, Nak-Yun, additional, Kim, Minjee, additional, Han, In-Jun, additional, Nho, Eun Yeong, additional, Hong, Joon Ho, additional, Lee, Jin-Kyu, additional, Boo, Mina, additional, Kim, Hye-Lin, additional, Baik, Sangyul, additional, Jung, Kyung Oh, additional, Lee, Sanghyun, additional, Kim, Chun Sung, additional, and Park, Jinbong, additional

Published
2022
Full Text
View/download PDF

Catalog

Books, media, physical & digital resources
See catalog results