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Wild and windswept, a Scotland and Ireland sailing onboard Windsta's Star Pride is not your typical warm-weather cruise, but for travelers with an adventurous spirit and a flexible approach to [...]

As network solutions for PMS have matured, the technical challenges of integration have been surpassed by the challenge of getting multiple parties in the industry to cooperate, said Warren Dehan, [...]

Making sure a hotel's PMS connects with other systems can help ensure a smooth experience for both guests and staff. Here are some top tips hotels can follow to make [...]

A mobile door lock poses a different security environment than a card-based lock, and meeting this challenge will require multiple parties to work together. 'The biggest difference is in the [...]

This year, the world of mobile door locks saw a series of reversals as Bluetooth low energy garnered a burst of attention over what had seemed to be the technology [...]

Allowing guests to open their guestrooms using their mobile devices involves more than the door lock. Mobile access brings multiple parts of a hotel's operations together as part of a [...]

Mobile apps also are giving minibar managers and attendants new ways to control inventory and manage billing. 'The idea of having a mobile application is to facilitate all the daily [...]

This year's HITEC saw the maturation of many of the trends we've been following in hotel technology over the past couple of years, particularly in cloud computing, mobile and guest [...]

Hotel Management sat in on a HITEC session covering the recently released 3.0 update to the PCI security standard. We've rounded up a list to keep top-of-mind when charting a [...]

At this year's HITEC, the key takeaway wasn't the latest smartphone door lock or mobile concierge app, but the sense that the hotel industry is maturing in its approach to [...]

To hoteliers, mobile devices aren't just convenient and handy; they are useful as the gateway to a wide range of hotel functions. Such is the case with Interstate Hotels & [...]

Tying guestroom phones into guest mobile devices allows for a wide variety of additional functions beyond acting as a charging station. 'Because you have the ability to charge, the next [...]

With guests packing an ever-growing suite of mobile devices in their suitcases, what has become of the guestroom phone? Many hardware manufacturers are turning from the idea of the phone [...]

Mobile devices continue to gain ground in terms of how travelers access the Internet, giving them an important role to play in a hotel's distribution strategy. 'Hoteliers need to think [...]

Whether a hotel is making the jump from a brand to an independent property or opening as a new independent, managing distribution can pose a major challenge. 'It was a [...]

NATIONAL REPORT -- Once upon a time, the hospitality sector boasted the premiere TV viewing experience, but with the recent explosion in guest content, hotels are struggling to keep pace, [...]

From improved air quality to duct-free systems, PTACs are rolling out a host of tweaks aimed at improving the guest experience. 'They've made some changes to the requirements for fresh [...]

Making hotels sustainable is becoming increasingly important to a hotel's positioning and its bottom line, and PTAC units are contributing, through newer, more efficient models. New PTACs have the ability [...]

Guests are demanding more data than ever, but according to recent research, infrastructure in the United States is having difficulty keeping pace with the rest of the world in terms [...]

National Report -- Securing a hotel's point of sale (POS) system in the face of an ever-evolving mix of threats can be a challenge. Hotel Management reached out to the [...]

Messaging standards play an important role in connecting a hotel's property management system to other systems on the property. Hotel Management spoke with experts from around the industry to discover [...]

4K TVs, which can offer twice the pixel density of an HD model, may have drawn buzz at this year's Consumer Electronics Show, but the new format faces challenges in [...]

A hotel's social reputation can have a big impact on a guest's willingness to book, and hotel operators are tying the information they can glean from social networks into their [...]

Diving deeper into the content of social media posts about a property can yield better insights about a hotel's positioning, said Kristin Muhlner, CEO of online reputation management and social [...]

In our recent 'Voice of the GM Survey,' 20 percent more GMs said that they had I added new sustainability initiatives at their hotels in 2013 than in 2012, most [...]

Online locks and tie-ins to other systems will be key trends in door locks in the year ahead. 'More and more hotels are looking at locks as part of a [...]

2014 will see a return to a focus on basic security for guestroom locks, industry experts say. 'One of the biggest trends [of 2013] was the concern about the security [...]

2013 was a big year for RFID door locks, and industry experts Hotel Management spoke to expect the trend to continue through this year. 'Hilton mandating all renovations and new [...]

Twitter's upcoming IPO could push the company to make a play in its relationship with television viewers, which might be an opportunity for hotels looking to engage with a travel-interested [...]

What does Twitter's IPO mean for marketing on the micro-blogging site? While it may be too early to know for sure, it could mean big changes for how identity is [...]

Between social media's rise to prominence in the digital marketing arena and new ways to interact with guests' mobile devices through a property's PMS, hotel operators have a unique opportunity [...]

Mobile functions on property management systems are making quick inroads into staff operations. Mobile PMS functions tend to fall into two categories: guest-facing and operational, said Larry Hall, president and [...]

A review is offered for the Atelier Playa Mujeres resort located in Mexico.

Hoteliers are adopting an increasingly diverse array of strategies to generate money from hotel Wi-Fi to cope with the strain device-toting guests can put on a property's bandwidth. 'The subscription [...]

Guestroom safes that offer online tracking systems can improve a hotel's operational efficiency, but they may not be a fit for all properties. Online tracking can ease the checkout process [...]

With RFID locks rising in popularity, some hotel safe manufacturers are looking to adapt the technology for room safes. RFID safes allow guests to use their room key to open [...]

As social media networks continue their push into guests' mobile devices, social media marketing for hotels is becoming a mobile game. 'While review sites may be important for the post-stay [...]

It sounds like a great idea: book your hotel room with your I smartphone, and then, upon arrival, breeze past the front desk I and use that same phone to [...]

While display ads have long been a staple of online advertising, dynamic advertisements offer the opportunity to increase conversion rates, Jason Price, EVP at HeBS Digital, told Hotel Management. 'With [...]

While automated minibars can offer cost savings versus manual systems, the initial setup can still be expensive for many smaller hotels, said Pierre Agrario, VP of account management and key [...]

Managing an online campaign often can be an exercise in allocating scarce resources. Here are some insightful and quick tips to get the most out of your strategy. Brian Dass, [...]

HITEC moved to Minneapolis this year, and Hotel Management was on the scene to check out the latest products and offerings on display. This year's show was all about data. [...]

A growing comfort among consumers with mobile purchasing is driving mobile sales both by call and via the web. Hotel Management spoke with Travis Johnson, VP marketing at Tradewinds, about [...]

As hotel operations increasingly take advantage of mobile devices, mobile POS systems can offer opportunities to personalize the guest experience. We spoke with David Hogan, executive director, major accounts at [...]

Hard Rock International is redesigning its websites with a focus on cross-platform compatibility and user customization. 'We are working on redesigning our hotel web experience to take advantage of the [...]

As mobile devices become an increasingly important part of the meeting experience, connectivity continues to remain an issue for hoteliers. 'Connectivity is probably one of our biggest challenges,' said June [...]

To app or not to app? For hotels looking to leverage mobile technology for meetings, it can prove a vexing question. Hotel Management spoke to top industry experts for different [...]