Search

The design criteria determining the spatial quality of family health centers, one of the primary health care institutions where diagnostic, therapeutic, and rehabilitation services and preventive health services are provided together, were determined as the subject of the study. Within the scope of the field study, the location, number, and distribution of family health centers, where primary health care services are provided in the central districts of Kayseri city, were investigated. The selected family health centers were examined according to the evaluation criteria. A survey was conducted to understand how family health centers are perceived by patients, one of their users, and to evaluate their satisfaction rates regarding space quality. It was determined that these small-scale health centers are produced as structures that have no relation to the context since most of them are derived from typical projects. It was concluded that health buildings, where only physicality is considered while the psychological and social needs of the users are ignored, are inadequate in terms of healing spaces. Based on all the findings obtained as a result of the study, suggestions were made on the design criteria for family health center buildings, which concern the whole society, to become qualified buildings that contribute to healing in the future. [ABSTRACT FROM AUTHOR]

Due to technological developments that have changed the way people work, office interiors are also evolving and there has been an accelerating transition from conventional offices to shared workplaces since the rise of flexible working. These coworking spaces are intended to offset the negative effects of home-office and remote working, such as isolation and lack of collaboration. However, coworking places are more likely to improve performance and well-being when their users are given control. Accordingly, drawing on the concept of control developed by Evans and McCoy (1998), this study analyzed the satisfaction of coworking space users in terms of key control-related design factors, namely flexibility, indoor environmental control including thermal quality, air quality, visual quality, acoustic quality and furniture and layout, privacy, and territoriality. Data were collected via a survey conducted of the users of Originn Coworking Offices, İzmir, and via interviews with its founders. The findings indicate that users feel more satisfied resulted with an increased job satisfaction and productivity if they have control over their space. These findings can guide professionals in designing and constructing shared offices to meet the expectations of users, and in designing and developing existing coworking spaces. [ABSTRACT FROM AUTHOR]

Purpose: In this study, it is aimed to reveal the voter identity of the public libraries serving children under the responsibility of local governments in the central districts of Izmir, where the tradition of municipalism has a deep-rooted history in Turkey, and the level of satisfaction created by the users and the effect of this satisfaction on voter preferences. It is the integrative goal of the research to reveal whether there is a significant relationship between the differences in the approaches and satisfaction of children and their parents towards the library and its services. Method: The descriptive method was utilized in the general evaluation and conceptual background sections of the study, where the library services of local governments and the importance and impact of services for children within the range of services in question were discussed. The survey technique was utilized to reveal the perception created by services for children between the ages of 5-15 on children and their families and the impact of this perception on voter identity and the preferences of families. In this context, a questionnaire was administered by asking structured questions to participants selected randomly from the central districts of Izmir, which also stands out with its services for children, taking into account the population distribution. Within the scope of the research, 403 children and 806 parents with at least one child between the ages of 5-15 were interviewed and asked to answer the questionnaire. Findings: The data compiled from the questionnaire application made with randomly selected children and their parents were examined and analyzed in accordance with the purpose and hypothesis of the study. According to the findings, it was determined that the children participating in the research were generally satisfied with the library services provided by the municipalities, however, they thought that the families were not sufficiently informed about the services of the libraries. Implications: From the analysis of the answers given to the questionnaire and associating it with the purpose of the study, it was concluded that the children did not benefit from the library services with full awareness, that the families saw the services offered to the library as the basic municipal service, and that their perceptions at this point had the potential to determine the choice of voters. Originality: In our country, where the answer to the question of whether public library services will be more successful with the local or central government is still being discussed loudly, the study, which approaches the problem from the eyes of the voters and their sensitivities towards their children, is a first for the national literature with this aspect and inclusiveness. The research, in which user satisfaction is measured separately but simultaneously for children and their parents, and the orientation of the voter's choice is questioned depending on the perception of that satisfaction, is considered to be meaningful for all stakeholders of the discipline in this respect. [ABSTRACT FROM AUTHOR]

Copyright of Ege Üniversitesi Ziraat Fakültesi Dergisi is the property of Ege Universitesi, Ziraat Fakultesi and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Humanities & Tourism Research (JoHUT) is the property of Journal of Humanities & Tourism Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Online Journal of Art & Design is the property of Online Journal of Art & Design and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Near Architecture is the property of Journal of Near East Architecture and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Purpose: The aim of this study is to analyze the complaints made on the sikayetvar.com portal about libraries and library services in Turkey from different aspects, taking into account the complaint mechanism, which is becoming more important every day in determining customer perception in almost all sectors. Method: Content analysis, one of the qualitative research methods, was used in the study. The data of the study were collected through the sikayetvar.com portal. In this context, 1,256 entries with the expression "library" on the portal between June 2017 and May 2022 were examined. As a result of the preliminary evaluation, 493 entries that were determined to be suitable for the research scope were included. Data analysis was done with the MAXQDA qualitative research program. Findings: As a result of the data analysis, it was determined that most of the complaints were made to the municipal libraries. The complaints were then categorized under the headings of "others", "university library", "public library", "school library" and "national library." Complaints are classified under the title of each library type, with sub-themes under the main themes created as personnel, services, management, physical conditions, and external factors. Implications: While the intensity of the complaints about the libraries reveals some negativities towards the services more clearly, it also points to the existence of the user group who have expectations from the library management, who are interested and demand improvement in services. As a result of the research, it was determined that most of the complaints were about the attitudes and behaviors of the library staff (%16). The complaint texts also reveal the conclusion that users turn to the online platform because they could not get any results because of the complaints they made directly to the relevant institution before filing a complaint online. In addition, a limited number of new service requests and the feedback of institutions in the form of information and response to complaints were determined in the research. Originality: There are various studies on user satisfaction in the literature. The most basic feature that makes this research different from previous studies is that all the complaints examined are based on real events experienced by library users and conveyed by their own words, and complaints made in the online environment, which is becoming more effective and a priority in the complaint mechanism day by day. [ABSTRACT FROM AUTHOR]

Copyright of Social Sciences Studies is the property of Social Sciences Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Amazonia Investiga is the property of PRIMMATE and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

With their urban green spaces, cities enable people to live a comfortable social and physical life. However, recent population growth and fast urbanization have resulted in a decline of green areas in urban areas over time. Cities' livability rate is being reduced as a result of this situation. In addition to these quantitative values of urban green areas, their qualitative characteristics also have an important place in terms of the benefits they provide to cities and their users. The aim of the research is to determine the user satisfaction level of the urban green areas and the user opinions about the urban green areas of the city of Serik. In this context, a survey was conducted on a voluntary basis with 384 individuals using the urban green areas of the city of Serik. As a result of the analysis of the data obtained from the questionnaire forms, the user satisfaction levels, opinions, and suggestions for the urban green areas of the city of Serik were determined. In this direction, suggestions have been developed to increase the qualitative value and user satisfaction of urban green areas in the city of Serik.

Copyright of GRID - Architecture, Planning & Design Journal is the property of GRID - Architecture, Planning & Design Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Design Architecture & Engineering (FBU-DAE) / Tasarım, Mimarlık ve Mühendislik Dergisi is the property of Journal of Design Architecture & Engineering and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study's aim is to reveal the satisfaction levels of individuals and factors affecting their housing acqusition in Kaşüstü and Yalıncak neighborhoods of Trabzon through a descrpitve method. The study area is selected among the residential areas that have been developed in the last 10 years. A literature survey on quality of life and satisfaction with housing and its environment is conducted and under four main headings indicators for evaluating user satisfaction were put forward. These indicators are demographic ones (age, education level, occupation, household size), housing environment and dwelling characteristics (previous and current house type, home ownership, duration of occupancy, number of rooms, etc.), location and accessibility of the housing area (location, transportation/road infrastructure, natural environment) and social indicators (identity, security, privacy, social relations, status, commodity). In Kaşüstü and Yalıncak neighborhoods, the data obtained at the household level were evaluated in the SPSS program and the effects of the indicators on user satisfaction were revealed. It has been revealed that occupants of the study area have similar profiles regarding age, income status and marital status, and physical and social indicators are determining factors in the satisfaction of individuals with their housing and residential environment. [ABSTRACT FROM AUTHOR]

Copyright of Anadolu University Journal of Art & Design / Sanat & Tasarım is the property of Anadolu University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Tasarim+Kuram is the property of KARE Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Bilecik Seyh Edebali University Journal of Social Sciences is the property of Bilecik Seyh Edebali University Journal of Social Sciences and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Kent parkları, kentlilerin fiziksel ve mental dinlenme ihtiyaçlarını karşıladıkları kentsel yeşil alanlardır. Bu alan-lar, kentsel yaşam kalitesini arttırarak yaşanabilir ve sürdürülebilir bir çevre ve sağlıklı kentlerin oluşumuna katkı sağlamakta, kente ve kentte yaşayanlara ekolojik, ekonomik, fiziksel, sosyal ve psikolojik faydalar sun-maktadır. Kullanıcıların yaşam kalitesini fiziksel ve psikolojik yönden daha rahat, huzurlu kılmak ve ihtiyaçla-rına daha uygun ortamlar oluşturmak için isteklerini, memnuniyet düzeylerini anlamak ve kent parklarındaki açık mekânlardan oluşan çevreyi bu ihtiyaçlara göre şekillendirmek gerekmektedir. Kent parklarının niteliği bağlamında, yeşil alanlar, donatı elemanları, aktivite çeşitliliği, parkın bulunduğu konum ve erişilebilirlik özel-likleri kullanıcıların memnuniyet seviyelerini belirlemede etkili olmaktadır. Bu çalışma, İstanbul İli Büyükçek-mece ilçesindeki Büyük Atatürk Parkı’nı ziyaret eden kullanıcılarının memnuniyetlerini değerlendirmek ve buna bağlı olarak bu mekânların performans ve kalitesini belirlemek amacıyla yapılmış olup parktaki 100 kullanıcı ile anket çalışması yapılmış, anket sonuçlarının analizi SPSS paket programı kullanılarak değerlendirilmiştir. Anket sonuçlarında park alanlarındaki yeşil alanların niteliği ve yoğunluğunun kullanıcıla-rın park alanlarıyla ilgili memnuniyet düzeylerini etkilediği görülmüştür.

With the rapid increase in the urban population, housing production types have diversified, and mass housing has become the primary production method. The idea of fast and low-cost production has opened the mass housing space to question, and many evaluations have been revealed on the subject. These evaluations are generally made after the households have started to live in the house. Although many studies have been conducted, it is seen that the evaluations made for user satisfaction on mass housing are still insufficient. In many studies, it is stated that mass housing is insufficient in some aspects such as social, economic, aesthetic. This study aims to identify and reveal user satisfaction factors through mass housing projects in the city of Samsun, Turkey. In doing so, a face-to-face questionnaire was conducted with 451 samples. In the study, user satisfaction is discussed under different headings, including user profile evaluations, physical evaluations of the house, environmental evaluations, evaluations regarding social relations, service evaluations, and user evaluations about houses in general. In conclusion, the study results are expected to guide planning decisions that were ignored in mass housing policies. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Academic Social Science Studies is the property of Journal of Academic Social Science Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

In order for the education given in higher education institutions to be more qualified, the conditions offered in the environment should be suitable for physical comfort conditions and learning-teaching activities. Designing a space to meet the needs of its users includes different features such as spatial organization, characteristics of equipment elements and physical comfort conditions. When scientific studies are investigated in detail, it has been observed that the behavior of users is affected according to the environmental conditions they are in. Therefore, classrooms should be designed in accordance with the course content in order to meet the needs of both the student and the lecturer, taking into account the physical comfort conditions and sub-parameters. Physical comfort conditions cover four main parameters: visual, auditory, thermal and hygienic comfort. In this study, it is aimed to determine the needs of the classrooms of higher education institutions in terms of physical comfort conditions and to evaluate the situation of meeting the existing physical comfort conditions through the classrooms in a sample higher education institution. In this context, the physical comfort conditions of the two selected classrooms at Istanbul Aydın University were investigated by taking into account the user opinions. First of all, in this study, literature analysis related to the classrooms of higher education institutions was made and the physical comfort conditions of the classrooms; visual, auditory, thermal, hygienic comforts are discussed under the headings. After the literature review, in order to support these parameters qualitatively, surveys were conducted with the users, and solutions were offered for the identified problems by evaluating the current conditions depending on the results. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Near Architecture is the property of Journal of Near East Architecture and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

One of the most controversial results of permanent housing practices after a disaster is the creation of new residential areas that are incompatible with the way of life of disaster victims. This situation, resulting in dissatisfaction, either causes residential areas to be abandoned or modified by the user. In addition, it reveals that the housing production process should not be seen only as a solution to the housing problem, and the importance of creating new residential areas considering all social needs. With this study, social sustainability parameters affecting the quality of life of communities were compiled and evaluated in the context of mass housing project areas produced after earthquakes in Turkey. The majority of mass housing production in Turkey is carried out by the Housing Development Administer (TOKI). Observation, questionnaire and interview techniques were used to collect data within the scope of the study. In the survey study, users were asked to evaluate their housing and built environment by taking into account their demographic characteristics. 207 residential users living in Inonu, Uydukent and Içmeler neighborhood mass housing, which were made after the 2003 earthquake in Bingöl in eastern Turkey, were interviewed face-to-face and surveyed by simple random sampling method and data on the subject were obtained. As part of the study, the hypothesis that "taking into account social sustainability parameters in the production of post-disaster permanent housing plays an important role in user satisfaction" was examined. As a result, housing social, cultural and regional characteristics for compliance with the restructuring settlement and the adoption of a sense of belonging, shared values strengthen a sense of trust, identity, improvement in quality of life, user participation in design, the improvement of living standards the impact on parameters such as user satisfaction has been determined to be significant.. [ABSTRACT FROM AUTHOR]

Bu çalışma kapsamında alansal büyüklük bakımından, Adapazarı kentinde bulunan en büyük yüzölçümüne sahip parkı "Kent Park" incelenmiştir. Bu çalışma kapsamında 120 kişiye anket uygulanmıştır. Anketlerden elde edilen veriler doğrultusunda kullanıcıların en çok tercih ettiği etkinlikler, alana gelmeden önceki beklentileri ve geldikten sonraki beklentileri yapılan analizler sonucunda elde edilmiştir. Rekreasyonel kısıtlayıcıların belirlenmesinde beş noktalı Likert Ölçeği'nden yararlanılmıştır. Analiz sonucunda iki adet kısıtlayıcı faktör grubu tespit edilmiştir. Çalışmanın amacı, Kent parkın doğal ve kültürel dokunun irdelenip, korunarak bakımının sağlanması, kullanıcı isteklerini ne derecede karşıladığının, kullanıcıların kentsel açık yeşil alan gereksinimlerinin karşılanmasına ne kadar katkı sağladığının belirlenmesi ile Kent parkın sürdürülebilir kullanımlarının mekan kalitesi açısından ele alınmasına yönelik öneriler getirmektedir.

Copyright of Megaron is the property of KARE Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Online Journal of Art & Design is the property of Online Journal of Art & Design and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Academic Journal of Agriculture / Akademik Ziraat Dergisi is the property of University of Ordu, Faculty of Agriculture, Academic Journal of Agriculture and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Megaron is the property of KARE Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of International Social Research is the property of Journal of International Social Research and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

As one of the fundamental components of cities, parks act as bridges between urban residents and nature. Urban parks emerged as a result of crowded cities and environmental pollution after the industrial revolution, and they maintain their importance today. Parks in Ankara were used as part of the country's restructuring during the Republican Period. This article aims to identify the uses of urban parks in Ankara, focusing on Altınpark, Gençlik Park, Göksu Park and Seğmenler Park. A user satisfaction survey was applied to 1091 people (533 male and 558 female). This research revealed that users come to these parks with their own cars, reaching these parks within 15-30 mins. Users come either with their friends or family as groups of 3-6, and stay for about 1-3 hours. The reasons cited for visiting parks are related to relaxing factors such as spending time in nature, relaxation, meeting friends. Therefore, users describe themselves as happy, peaceful and free during their visits. Users find cultural activities and parking lots inadequate, and expect parks to be wellmaintained and cleaner. [ABSTRACT FROM AUTHOR]

Water surfaces which have significant importance for the acquisition of a city identity are the facts that lead the development of city, allow recreational activities and create visual and psychological effects on urban residents. This study has been conducted on Asi River coastline as it’s an important zone for Antakya city identity, divides new and old settlement areas and provides various recreational activities. The study conducted within 3 stages between April-July 2012. In the first stage of the study, amount and construction materials of existing outdoor furnitures were revealed. The second stage consists of questionnaire including details about user and usage with questions to determine the user satisfaction. According to the findings, the highest level of user satisfaction was found in bridges by all parameters and the lowest satisfaction level was found in sign/information boards by aesthetic and functional features and waste bins by amount. In this scope, the necessity of integration between city history and cultural values was found to be important so as to increase user satisfaction level from outdoor furniture. In addition, it is thought that this study will contribute to create a database for local governments.

There are several elements that affect the success of ERP, which is used to successfully run the activities by enterprises. It seems to be a necessity to determine the satisfaction levels of the users with success of the system to be able to determine the users’ perception of success. Therefore; this study aims to determine the satisfaction level of the users and to offer solutions through an analysis of its effects on the success of ERP. In this regard, the survey formed using five-point Likert Scale after the literature review has been taken by the users and gathered data has been put to reliability and frequency analysis after being saved onto data-file of SPSS 20.0 program. As a second phase, the data has been analyzed through structural equation model using IBM AMOS 20.0 program, which leads to solution offers. As a consequence of the analysis, it seems that the users have a high-level satisfaction level towards the software and the implemented structural model provides a sufficient amount of satisfaction.

Kapalı alışveriş merkezleri günümüzde kullanıcıların sıklıkla tercih ettikleri mekânlar olmaktadır. Doğal havalandırmaya sahip olmayan bu kapalı merkezlerde görsel ve iklimsel konfor koşulları yapay iklimlendirme cihazlarıyla sağlanmaktadır. Alışveriş merkezlerinin yaşayabilirliği açısından önemli bir faktör olan kullanıcı memnuniyetinin sağlanabilmesi için, bu sistemlerin kullanılması beraberinde yoğun bir enerji tüketimin de getirmektedir. Bu çalışmada, alışveriş merkezlerinin mekan organizasyonu prensiplerinin, kullanıcıların iç ortam konfor koşulları (ısıl konfor, iç hava kalitesi, doğal havalandırma durumu, gün ışığı, doğal aydınlatma, işitsel konfor) hakkındaki sübjektif görüşlerini etkilediği savı ortaya konulmuştur.. Bu amaçla, Bursa ilinde bulunan 7 büyük alışveriş merkezi uygulama alanı olarak seçilmiş, konfor koşullarının değerlendirilmesi amacıyla kullanıcı görüşlerini içeren bir anket çalışması yapılmıştır. Çalışmanın amacı, kullanıcı görüşlerinden faydalanarak, mimari tasarımın ve yerleşimin iç ortam konfor koşullarına etkisinin tespit edilmesidir. Anket sonuçları; iç ortam sıcaklığı ve ısıl konfor, iç hava kalitesi ve doğal havalandırma durumu, gün ışığı ve doğal aydınlatma, işitsel konfor başlıkları altında alışveriş merkezlerindeki kullanıcı görüşlerinden faydalanılarak değerlendirilmiştir. Bu bağlamda, kullanıcıların konfor koşulları ile ilgili sübjektif değerlendirmeleri ve alışveriş merkezleri tasarım ilkeleri arasındaki ilişki karşılaştırmalı olarak değerlendirilmiş ve yeni tasarlanacak alışveriş merkezleri için öneriler sunulmuştur

In this study, satisfaction levels of the public library users are found out within the scope of "innovative service" and relation of "satisfaction-innovativeness" is evaluated. The population of the study is comprised of Bartın Ulus Culture and Arthouse Public Library users. Within the scope of the study, satisfaction questionnaire including three sections was applied to 185 persons, including 109 female and 76 male. As a result of the study, library users were found out to have high level of satisfaction about innovative service. Within this context, it was found out that Bartın Ulus Kültür ve Sanatevi Public Library innovative service approach positively affected the user satisfaction. [ABSTRACT FROM AUTHOR]

Copyright of Electronic Turkish Studies is the property of Electronic Turkish Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Üniversite kütüphanelerinde sunulan hizmetlerin kullanıcı gereksinim ve beklentilerini karşılaması, onlarda tatmin duygusu yaratması, günümüzde kullanıcı odaklı hizmet anlayışını benimseyen kütüphanelerin verimliliğinde önemli bir etmendir. Bu yüzden kütüphanelerin, kullanıcılara sunulan hizmetlere yönelik beklenti ve memnuniyet düzeyleri hakkında bilgi edinmeleri önemli bir konudur. Literatürde bu alanda yazılmış birçok çalışma bulunmasına rağmen, araştırmaların daha çok yerel akademik personel ve öğrenciler üzerinde yoğunlaştığı görülmektedir. Erasmus, Avrupa Birliği ülkeleriyle aday ülkelerin yükseköğretim kurumları arasındaki işbirliğini destekleyip geliştirmek amacıyla, 1987 yılında başlatılmış, Avrupa öğrencilerinin hareketliliğine yönelik küresel bir eylem planıdır. Türkiye sözü edilen programa 2004 yılında katılmıştır. Bu araştırmanın amacı, Anadolu Üniversitesi’ne yurt dışından Erasmus programı ile gelen öğrencilerin kütüphane memnuniyet düzeylerini belirlemek ve bunların geldikleri üniversite kütüphanelerinde algıladıkları memnuniyet düzeyleri ile karşılaştırmaktır. Çalışmanın verileri, 2010-2011 öğretim yılında, Erasmus öğrencisi olarak Anadolu Üniversitesi’ne gelen 74 öğrenciden anket yöntemi ile sağlanmıştır. Verilerin toplanmasında, “Anadolu Üniversitesi Kütüphane ve Dokümantasyon Merkezi Erasmus Öğrenci Memnuniyet Anketi” kullanılmıştır. Toplam 13 soru ile öğrencilerin kütüphane memnuniyet düzeyi saptanmaya çalışılmıştır. Verilerin çözümlenmesinde IBM SPSS Statistics 19 programından yararlanılmıştır. Çalışmanın sonucunda Erasmus Değişim programı ile Anadolu Üniversitesi’ne gelen öğrencilerin büyük bir kısmının kütüphane hizmetlerinden memnun oldukları belirlenmiştir./ Library services’ meeting the expectations and needs of the users and causing satisfaction are important factors in the efficiency of libraries that accept the user-focused service understanding. Therefore, libraries’ getting information about the expectations and satisfaction levels of services is a significant topic. By the fact of globalization, there are significant changes in the community of library users and servicing policy. Erasmus, an action to plan aiming at mobility of European students is started in 1987 by the purpose of improving and supporting relations between European countries and nominated countries. Turkey participated to this program in 2004. The purpose of this study is to find out library satisfaction levels of Erasmus students at Anadolu University which is a global university and to compare obtained data here and their satisfaction levels about libraries of their universities. The data of the study were collected via a questionnaire given to 74 Erasmus students at Anadolu University in 2010-2011 academic years. In the collection the data, “Anadolu University Library and Documentation Center Erasmus Student Satisfaction Questionnaire” was used. A total of 13 questions were asked to find out satisfaction levels. In the analysis of the data IBM SPSS Statistics 19 program was used. At the end of the study, most of the students who came to Anadolu University via Erasmus program were found to be satisfied with library services.

Bu çalışmanın amacı görme engelli kullanıcılara yönelik kütüphane hizmetlerini Milli Kütüphane’de bulunan Konuşan Kitaplık Bölümü’nü ele alarak değerlendirmek ve bu değerlendirmeler doğrultusunda kullanıcı memnuniyeti araştırması yapmaktır. Bu çerçevede Milli Kütüphane görme engelli kullanıcılarına Kasım-Aralık 2010 tarihlerinde anket uygulanmıştır. Altı Nokta Körler Derneği üyeleri, Görme Özürlüler Rehabilitasyon Merkezi görevlileri, Mitat Enç Görme Engelliler İlköğretim Okulu öğrencileri ve öğretmenleri, Cumhuriyet Lisesi öğrencileri ve Milli Kütüphane görme engelli personeli ve orada bulunan görme engelli kullanıcılar ile yüz yüze görüşülüp anketler yapılmış, ayrıca Milli Kütüphane Konuşan Kitaplık personeli aracılığı ile anketler e-mail yoluyla Konuşan Kitaplık Bölümü üyelerine gönderilerek anketler yanıtlanmıştır. Toplam 45 görme engelli birey ile yüz yüze görüşülüp bunlar arasında Milli Kütüphane Konuşan Kitaplığı kullanan ya da kullanmış olan 32 görme engelli kullanıcıya anket yapılmıştır. Elde edilen bulgular ile Milli Kütüphane Konuşan Kitaplık Bölümü kullanıcılarının memnuniyetleri değerlendirilmiştir. Anket sonuçların da Milli Kütüphane Konuşan Kitaplık Bölümü görme engellilere yönelik hizmetleri yeterli olmadığı ortaya çıkmış ve bu kapsam da çözüm önerileri verilmiştir.

Bu çalışmada, halk kütüphanesi hizmetlerine yönelik kullanıcı memnuniyeti konusu temel alınıp incelenmeye çalışılmıştır. Kuramsal konular hakkında bilgi verildikten sonra yapılan kullanıcı memnuniyet araştırması incelenmiştir. Araştırmanın amacı, halk kütüphanelerinde sunulan hizmetlere ilişkin kütüphanenin yapısal unsurları olan kullanıcı, bina, koleksiyon ve personel açısından kullanıcı memnuniyetini belirlemeye yöneliktir. Bu araştırma anket yöntemiyle yapılmış ve sorular Ankara Yenimahalle İlçe Halk Kütüphanesi, Cebeci Halk Kütüphanesi ve Oran Sevgi Yılı Halk Kütüphanesi kullanıcılarına her birinden 30’ ar olmak üzere toplamda 90 kullanıcıya uygulanmıştır. Anket tamamlandıktan sonra veriler analiz edilerek bulgular değerlendirilmiş, sonuç ve öneriler yazılmıştır. Araştırmadan elde edilen bulgulara göre kütüphanelerde verilen hizmetler konusunda kullanıcılar açısından kimi noktalar yeterli görülürken kimileri üzerinde bazı yenileşmelerin olması ve hizmetlerin gelişmesinin beklenmekte olduğu görülmüştür.

Yerel yönetimler, demokratik bir yönetim birimi olarak vatandaşların beklentilerine ve isteklerine uygun kamusal hizmetler sunarak vatandaşımemnun etmenin uğraşısıiçerisindendiler. Halka en yakın hizmet birimi olan belediyelerin, halkın ihtiyaç ve isteklerine duyarlıdavranmaları, halkın sürekli desteğini ve beğenisini kazanmalarıbelediye yönetimleri için önemli bir durumdur. Bu çalışmada Silifke Belediyesinin sunduğu hizmetlerden, Silifke’de yaşayan vatandaşların memnuniyet düzeyleri belirlenmeye çalışılmıştır. Bu çerçevede hizmetlerden memnuniyetin cinsiyete, yaşa, eğitim düzeyine, gelir düzeyine ve ikamet edilen mahalleye göre farklılık gösterip göstermediği araştırılmıştır. Belediye hizmetlerden yararlanan vatandaşların memnuniyet düzeyini belirlemek için anket yöntemi uygulanmışelde edilen veriler SPSS 12.0 paket programıkullanılarak bilgisayar ortamına aktarılmıştır. Vatandaşmemnuniyetinin belirlenmesinde frekans dağılımı, farklılıkların tespitinde ise t-testi ve anova analizleri yapılmıştır.

Copyright of Megaron is the property of KARE Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Megaron is the property of KARE Publishing and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of International Journal of InformaticsTechnologies is the property of Institute of Informatics, Gazi University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Bu çalışmanın amacı Abant Tabiat Parkı’ndaki rekreasyonel kullanımlara katılımları ve ROS Rekreasyonel Fırsat Dağılımı sınıflarındaki kriterlere göre saptanan alanları kullanan ziyaretçilerin memnuniyetlerindeki farklılıkları belirlemektir. Bunun yanında bu çalışma ile ROS sisteminin Abant Tabiat Parkı üzerinde kullanılabilirliği araştırılmıştır. Bu amaçla 359 kişiye anket uygulanmıştır. Elde edilen verilerin yorumlanmasında korelasyon ve varyans analizinden yararlanılmıştır. Sonuç olarak Türkiye standartlarına göre ROS sistemi sınıflarının tekrar belirlenmesi, daha net standartlara oturtulması, ROS dilinin açıklanması ve kolay anlaşılırlığının sağlanmasının gerektiği belirlenmiş, Abant Tabiat Parkı’nda genel memnuniyeti en çok etkileyen faktörlerin mevsim, grup büyüklüğü, kullanıcıların cinsiyeti, yaşı, gelir düzeyi ve alana geldikleri yer olduğu tespit edilmiştir