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This study examines the relationship between the quantitative model of the Airline Quality Rating (AQR), and the qualitative model of the Airline Passenger Survey (APS). Operational performance of the U.S. airline industry has been monitored for the past 27 years by the Airline Quality Rating, and qualitative performance has been monitored for the past 6 years by the Airline Passenger Survey. The AQR provides consumers and aviation industry professionals a means to compare performance quality among U.S. airlines using objective, performancebased data. No other airline study in the country is based on performance measures. The APS was added as a new feature of the AQR in 2008 following increased interest in the relationship between consumer perceptions and objective airline industry performance. Results from this study were retrieved from data between the periods of 2008-2016 from the April 2016 Airline Quality Rating Report and the Airline Passenger Survey.

This study examines the relationship between the Airline Quality Rating (AQR) and the Airline Passenger Survey (APS) from an undergraduate student’s perspective, as well as how conducting undergraduate research has influenced the student researcher. Operational performance of the U. S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. These metrics include on - time flights, denied boardings, mishandled baggage, and customer complaints. As the nation’s most comprehensive study of airline performance and quality, the National Airline Quality Rating (http : //airlinequalityrating . com) sets an industry standard, providing consumers and aviation industry professionals a means to compare performance quality among U. S. airlines using objective, performance - based data. No other airline study in the country is based on performance measures . Criteria included in the Airline Quality Rating (AQR) report are screened to meet two basic elements : ( 1 ) they must be readily obtainable from published data sources for each airline, and ( 2 ) they must be important to consumers regarding airline quality. The APS was added as a new feature of the AQR in 2008 following increased interest in the relationship between consumer perceptions and objective airline industry performance. The student researcher has gained skills related to communication and collaboration with mentors, trend and data analysis within the aviation industry, as well as gave the student valuable experience to bring to research later on in their graduate career. Results were retrieved from the April 2016 Airline Quality Rating Report and the 2016 Airline Passenger Survey.

Operational performance of the U.S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. The National Airline Quality Rating (http://airlinequalityrating.com) sets the industry standard for comparing performance quality among U.S. airlines. Criteria included in the Airline Quality Rating (AQR) report are screened to meet two basic elements: (1) they must be readily obtainable from published data sources for each airline, and (2) they must be important to consumers regarding airline quality. Results from this report are retrieved from the April 2016 Airline Quality Rating Report.

This study examines the relationship between the Airline Quality Rating (AQR) and the Airline Passenger Survey (APS) from an undergraduate student’s perspective, as well as how conducting undergraduate research has influenced the student researcher. Operational performance of the U.S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. These metrics include on-time flights, denied boarding, mishandled baggage, and customer complaints. As the nation’s most comprehensive study of airline performance and quality, the National Airline Quality Rating (http://airlinequalityrating.com) sets the industry standard, providing consumers and aviation industry professionals a means to compare performance quality among U.S. airlines using objective, performance-based data. No other airline study in the country is based on performance measures. Criteria included in the Airline Quality Rating (AQR) report are screened to meet two basic elements: (1) they must be readily obtainable from published data sources for each airline, and (2) they must be important to consumers regarding airline quality. The APS was added as a new feature of the AQR in 2008 following increased interest in the relationship between consumer perceptions and objective airline industry performance. The student researcher has gained skills related to communication and collaboration with mentors; trend and data analysis within the aviation industry; as well as valuable research experience to apply in their graduate career. Results were retrieved from the April, 2016 Airline Quality Rating Report and the 2016 Airline Passenger Survey.

This study examines the relationship between the quantitative model of the Airline Quality Rating (AQR), and the qualitative model of the Airline Passenger Survey (APS). Operational performance of the U.S. airline industry has been monitored for the past 27 years by the Airline Quality Rating, and qualitative performance has been monitored for the past 6 years by the Airline Passenger Survey. The AQR provides consumers and aviation industry professionals a means to compare performance quality among U.S. airlines using objective, performancebased data. No other airline study in the country is based on performance measures. The APS was added as a new feature of the AQR in 2008 following increased interest in the relationship between consumer perceptions and objective airline industry performance. Results from this study were retrieved from data between the periods of 2008-2016 from the April 2016 Airline Quality Rating Report and the Airline Passenger Survey.

Pedagogical Case Study Research Capstone Course Experiences The Capstone course, Aviation Research Methods, is the culminating experience for students at Embry-Riddle Aeronautical University (ERAU). This course provides fixed and rotary-wing flight students, among other majors, the opportunity to explore an issue of personal or professional interest and to address that issue through study and applied research under the direction of a faculty member. The Capstone project allows students to demonstrate their ability to apply knowledge and skills acquired in the previous 3 ½ years of coursework to real-world issues and problems through a case research framework. The College of Aviation implemented case research as the primary capstone experience methodology in the fall of 2014. A potential for significant research outcomes was purported to be a potential outcome of this teaching/ learning style and is now evidenced in the results. This capstone technique has been completed with multiple sections of senior students since its introduction. This work in progress summarizes, compares and contrasts the research outcomes over a three-semester period through a qualitative review of the research results. During the search for synergies, several common themes emerged and were reported. Within the case framework, many research tools have been employed including interviews, use of archival data, observation research and more. Comparative analysis of works to date, along with those in process, provide a foundation for future techniques to enhance the capstone and undergraduate research experience, validate the process and to ensure the results have meaningful application. Poster Presentation