Search

This chapter presents the final results of a three-phase research project conducted between January and November 2022, consisting of a survey, interviews, and an environmental scan. During Phase 1, a survey was distributed to library managers and directors representing a variety of socioeconomic settings across the United States. It focused on population density and the urban/rural divide. Results from that survey revealed public librarians' concerns about their local government's response, patrons' refusal to receive accurate information, and the propagation of misinformation on social media. Phase 2 involved interviewing 29 library managers and directors, focusing on their pandemic response stories. The interviews found that library leaders were frustrated by uncertainty, a lack of authoritative, trusted local information to guide their decision-making, which they could provide to the public, and the politicization of data and information. Phase 3 consisted of an environmental scan of 13 communities, from small towns to urban hubs, examining how external community factors influenced libraries' community engagement and staff support. Across each phase of the study, the authors found examples of libraries and management committed to their communities despite uncertainties and political differences. [ABSTRACT FROM AUTHOR]

Public librarians across the United States found themselves in different political environments that challenged their ability to serve their communities, to provide the information that was needed, and to fight disinformation regarding the pandemic. Researchers at the University of Missouri examined how and what librarians communicated to the public about COVID-19. A survey was sent to a systematic sample of libraries from all states and service-area sizes, carried out from January 24 to February 7, 2022. A total of 106 responses were received, with 66 respondents having answered every question. Analysis of closed- and open-ended survey responses points to public librarians' concerns about (a) local government officials and their decisions, (b) resistance on the part of patrons to accurate information, and (c) problems disentangling the local conversation from national media (and social media) perspectives. [ABSTRACT FROM AUTHOR]