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2. Human Resource Development Intervention Towards Community Engagement: A Journey to Corporate Social Responsibility

Author

Shaari, Roziana, Khalifah, Zainab, Rajab, Azizah, Zulkarnain, Nor Amira Syairah, Kacprzyk, Janusz, Series editor, Pal, Nikhil R., Advisory editor, Bello Perez, Rafael, Advisory editor, Corchado, Emilio S., Advisory editor, Hagras, Hani, Advisory editor, Kóczy, László T., Advisory editor, Kreinovich, Vladik, Advisory editor, Lin, Chin-Teng, Advisory editor, Lu, Jie, Advisory editor, Melin, Patricia, Advisory editor, Nedjah, Nadia, Advisory editor, Nguyen, Ngoc Thanh, Advisory editor, Wang, Jun, Advisory editor, Kantola, Jussi Ilari, editor, Barath, Tibor, editor, Nazir, Salman, editor, and Andre, Terence, editor

Published
2017
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5. Managing tourism in national parks : case studies of Taman Negara and Kinabalu Park, Malaysia

Author

Khalifah, Zainab

Subjects
796, Sport & Recreation
Abstract

This study aims to examine the concept of national parks as tourists destination. It will explore the relationship between tourism and conservation; discuss specific issues of tourism planning in national parks; and propose a conceptual framework of tourism management in national parks which will examine how visitor recreational opportunities are influenced by three main factors: visitor management, service management and resource management. Taman Negara, the largest national park in Malaysia, located in the central part of Peninsular Malaysia and Kinabalu Park, situated in the northern part of the island of Borneo are utilised as case studies. These two national parks are among the oldest national parks in Malaysia, having established themselves as important tourist destinations. They are considered by the Malaysia Tourism Promotion Board (MTPB) as promising tourism destinations associated with 'nature-based' or 'ecotourism' and are being promoted as important 'add-on' destinatio ns in an effort to increase tourists length of stay and to stimulate regional development. The primary data in this study has two main purposes. The first is to examine the socio-demographic profile of local and foreign visitors to the parks; determine the differences in their trip characteristics; their perception of the park's services and facilities; and their evaluation on the charges of facilities and user fees. The second is to examine the socio-demographic characteristics of local communities living in the vicinity of the parks and explore the economic, environmental and socio-cultural impacts of tourism as perceived by the local communities. Findings of the study highlights the different characteristics of local and foreign visitors to the parks, such as their perception on the information and interpretative services; user fees in the parks; and the favourable perception of local communities towards the development of tourism. Foreign visitors perceived the information and interpretative services provided local visitors, while the latter perceived the user fees in the park to be higher compared to former. Strategy implication for the parks include the introduction a two-tier entrance fee, park personnel who are knowledgeable in various fields, besides natural sciences and a more active involvement of the park management with the related tourism agencies and local communities.

Published
1997
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21. Sustainable and renewable energy: an overview of the application of multiple criteria decision making techniques and approaches : review

Author

Mardani, Abbas, Jusoh, Ahmad, Zavadskas, Edmundas Kazimieras, Cavallaro, Fausto, and Khalifah, Zainab

Subjects
Renewable energy, Sustainable energy, Environmental systems, Decision making, MCDM
Abstract

The main purpose of this paper is to present a systematic review of MCDM techniques and approaches in sustainable and renewable energy systems problems. This study reviewed a total of 54 papers published from 2003–2015 in more than 20 high-ranking journals, most related to sustainable and renewable energies, and which were extracted from the Web of Science database. In the category of application areas, papers were classified into two main groups: (1) sustainable energy and (2) renewable energy. Furthermore, in the classification of techniques and approaches, the papers were categorized into six groups: (1) AHP and F-AHP; (2) ANP and VIKOR; (3) TOPSIS and F-TOPSIS; (4) PROMETHEE; (5) integrated methods and (6) other methods. In addition, papers were reviewed based on the authors’ nationalities, the publication date, techniques and approaches, the name of journal and studies criteria. The results of this study indicated that, in 2015, scholars have published more papers than in other years. Furthermore, AHP/fuzzy AHP and integrated methods were ranked as the first rank, with 14 papers. Additionally, Journal of Renewable Energy is the first journal, with 16 publications, and this was the most significant journal in this study. Findings of this review paper confirm that MCDM techniques can assist stakeholders and decision makers in unravelling some of the uncertainties inherent in environmental decision making, and these techniques demonstrate a growing interest of previous scholars to apply these techniques for solving different stages of sustainable and renewable energy systems.

Published
2015

22. The Influence of Website Quality on Customer E-Satisfaction in Low Cost Airline

Author

Khalifah, Zainab, Bing, Wong Chiet, and Hashim, Noor Hazarina

Subjects
Low Cost Airline, Customer E-Satisfaction, Website Quality
Abstract

The evolution of customer behavior in purchasing products or services through the Internet leads to airline companies engaging in the e-ticketing process in order to maintain their business. A well-designed website is vitally significant for the airline companies to provide effective communication, support, and competitive advantage. This study was conducted to identify the dimensions of website quality for low cost airline and to investigate the relationship between the website quality and customer esatisfaction at low cost airline. A total of 381 responses were conveniently collected among local passengers at Low Cost Carrier Terminal, Kuala Lumpur via questionnaire distribution. This study found that the five determinant factors of website quality for AirAsia were Information Content, Navigation, Responsiveness, Personalization, and Security and Privacy. The results of this study revealed that there is a positive relationship between the five dimensions of website quality and customer e-satisfaction, and also information content was the most significant contributor to customer e-satisfaction., {"references":["eMarketer, \"Asia-Pacific is to lead the World in Online Sales by 2013,\"\nAugust 2012, Retrieved on 27 December 2012 from\nhttp://www.newmediatrendwatch.com/news/1089-asia-pacific-is-tolead-\nthe-world-in-online-sales-by-2013.","AirAsia, \"AirAsia named World's Leading Low Cost Airline. 1\nDecember 2013,\" Retrieved on 20 January 2014 from\nhttp://www.airasia.com/ my/en/press-releases/ airasia- named-worldsleading-\nlow-cost-airline.page.","T. C. Lau, C. H. Kwek, and H. P. Tan, \"Airline e-Ticketing Service:\nHow e-Service Quality and Customer Satisfaction Impacted Purchase\nIntention,\" International Business Management 5(4), 2011, pp. 200-208.","M. A. C. Ahmad, Relationship between Online Service Quality\nDimensions and Customers' Satisfaction: A Study of Electronic\nTicketing (e-Ticketing) System in Airasia Berhad, 2011 Master thesis,\nUniversiti Utara Malaysia.","A. S. Tan., Determining Online Service Quality in Airline Industry: A\nCase Study of Airasia Berhad at Sultan Ismail International Airport,\nJohor Darul Takzim, 2007, Project Paper, Universiti Teknologi\nMalaysia.","Y. S. Kueh., Determinant Dimensions of E-Service Quality and Its Effect\non E-Satisfaction in Airline Service: A Case Study of Malaysia Airline,\n2011, Project Paper, Universiti Teknologi Malaysia.","C.M.K. Cheung., G. W. W. Chan., and M. Limayem, \"A Critical\nReview Of Online Consumer Behavior: Empirical research,\" Journal of\nElectronic Commerce in Organizations, 3(4), 2005, pp.1–19.","C. Dennis., B. Merrilees., C. Jayawardhena, L. T. Wright, \"E-Consumer\nBehaviour,\" European Journal of Marketing, 43(9/10), 2009, pp.1121-\n1139.","C. Ho, and Y. Lee., \"The Development of an E-Travel Service Quality\nScale,\" Tourism Management, 28(6), 2007, pp.1434-1449.\n[10] Straub, Detmar, and Richard, T. Watson, \"Transformational Issues in\nResearching IS and Net-Enabled Organizations,\" Information Systems\nResearch, 12 (4), 2001, pp.337 – 45.\n[11] C. M. K. Cheung., and M. K. O. Lee, \"Research Framework for\nConsumer Satisfaction with Internet Shopping. City University of Hong\nKong, China,\" Sprouts: Working Papers on Information Systems, 5(26).\n2005, http://sprouts.aisnet.org/5-26.\n[12] M. F. M. Sam. and M. N. H. Tahir, \"Website Quality and Consumer\nOnline Purchase Intention of Air Ticket,\" International Journal of Basic\nand Applied Sciences. IJBAS, Vol. 9, No. 10, 2009, pp.20-25.\n[13] M. Long., and C. McMellon, \"Exploring Determinants of Retail Service\nQuality on the Internet,\" Journal of Service Marketing, 18(1), 2004,\npp.78-90.\n[14] S. A. Kaynama. and C. I. Black., \"A Proposal to Assess the Service\nQuality of Online Travel Agencies: An Exploratory Study,\" Journal of\nProfessional Services Marketing, 21(1), 2000, pp.63–89.\n[15] J. E. Mills., and A. M. Morrison, \"Measuring Customer Satisfaction\nwith Online Travel, In Frew, A., Hitz M. and O'Connor, P. (Ed.),\"\nInformation and Communication Technology 2003: Proceedings of the\nInternational Conference in Helsinki, Finland, 2003, pp.10-19, Austria:\nSpringer-Verlag Wien.\n[16] H. Murphy., and A. Leung, \"E-service Quality, Perceived Value,\nSatisfaction and Loyalty: An Investigation of a Third Party Website,\"\nProceedings of the EUROCHRIE conference, 2010.\n[17] V. D. Merwe, The Impact of Electronic Service Quality Dimensions on\nCustomer Satisfaction, Master Theses in Business Management.\nUniversity of Nelson Mandela Metropolitan, 2011, From\nhttp://hdl.handle.net/10948/1367\n[18] F. Lee, and W. Wu, \"Moderating Effects of Technology Acceptance\nPerspectives on E-Service Quality Formation: Evidence from Airline\nWebsites in Taiwan,\" Expert Systems with Applications, 38, 2011,\npp.7766–7773.\n[19] S. Forgas., M. A. Moliner., J. Sánchez, R. Palau., \"Antecedents of\nairline passenger loyalty: low-cost versus traditional airlines,\" J Air\nTransp Manag 16(4), 2010, pp.229-233.\n[20] Y. Hur., Y .J. Ko, and J. S. Valacich, \"A Structural Model of the\nRelationships between Sport Web Quality, E-Satisfaction, E-Loyalty,\nand Behavioral Intention,\" Journal of Sport Management, 25, 2011,\npp.576-592.\n[21] H. Y. Ha, and S. Janda, \"An Empirical Test of a Proposed Customer\nSatisfaction Model in E-Services,\" Journal of Services Marketing. 22(5),\n2008, pp.399-408.\n[22] J. F. Hair., W. C. Black., B. J. Babin, R. E. Anderson., and, R. L.\nLatham., Multivariate Data Analysis. (6th Ed.). New Jersey: Prentice\nHall. 2006.\n[23] J. F. Jr. Hair., R. E. Anderson., R. L. Tatham., and W. C. Black.,\nMultivariate Data Analysis. (3rd Ed.). Macmillan Publishing Company,\nNew York, USA, 1995.\n[24] W. G. Kim, and H. Y. Lee., \"Comparison of Web Service Quality\nbetween Online Travel Agencies and Online Travel Suppliers,\" Journal\nof Travel and Tourism Marketing 17 (2-3), 2004, pp.105-116.\n[25] V. McKinney, K. Yoon, and F. Zahedi., \"The Measurement of Web-\nCustomer Satisfaction: An Expectation and Disconfirmation Approach,\"\nInformation Systems Research, Vol. 13 No. 3, 2002, pp.296-315.\n[26] C. Jayawardhena, and P. Foley, \"Changes in Banking Sector – The Case\nof Internet Banking in UK,\" Journal of Internet Research: Networking\nand Policy, Vol. 10 No. 1, 2000, pp.19-30.\n[27] K. Nusair, K. and J. Kandampully., \"The Antecedents of Customer\nSatisfaction with Online Travel Services: A Conceptual Model,\"\nEuropean Business Review, 20(1), 2008, pp.4-19.\n[28] C. N. Madu, and A. A. Madu, \"Dimensions of E-quality,\" International\nJournal of Quality and Reliability Management, 19 (3), 2002, pp.246-\n258.\n[29] G. G. L., and H. F. L., \"Customer Perceptions of E-Service Quality in\nOnline Shopping,\" International Journal of Retail Distribution\nManagement, 3, 2005, pp.161-176.\n[30] S. Robbins., and A. Stylianou, \"Global Corporate Web Sites: An\nEmpirical Investigation of Content and Design,\" Information and\nManagement, 40(3), 2003, pp.205-12.\n[31] Y. J. M. Kim., T.I. Eom., and J. H. Ahn, \"Measuring IS Service Quality\nin The Context of the Service Quality-User Satisfaction Relationship,\" J.\nInf. Technol. Theo. Appl. 7(2), 2005, pp.53–70.\n[32] D. M. Szymanski, and R. T. Hise, (2000). E-satisfaction: An initial\nexamination. Journal of Retailing, 76(3), 2000, pp.309–322.\n[33] V. A. Zeithaml., A. Parasuraman., and A. Malhotra., \"Service Quality\nDelivery through Web Sites: A Critical Review of Extant Knowledge,\"\nJournal of the Academy of Marketing Science, Vol 30, No (4), 2002,\npp.362-375.\n[34] M. Moharrer., H. Tahayori., A. Albadavi., S. H. Zegori, and H. Perzon,\n\"Satisfaction in e-tourism: A case of European online customers,\" IADIS\nInternational Conference e-Commerce, Sandeep Krishnamurthy and\nPedro IsaÃas: 2006, pp.303 - 307.\n[35] M. Buys, and I. Brown, \"Customer Satisfaction with Internet Banking\nWebsites: An Empirical Test and Validation of a Measuring\nInstrument,\" Proceedings of the 2004 Annual Research Conference of\nthe South African Institute of Computer Scientists and Information\nTechnologist, in developing Countries, Western Cape, South Africa.\n2004.\n[36] S. C. Chan, and M. T. Lu., \"Understanding Internet Banking Adoption\nand Use Behavior: A Hong Kong Perspective,\" Journal of Global\nInformation Management, 12(3), July-Sep, 2004, pp.21-43.\n[37] M. Wolfinbarger, and M. Gilly, \"Etailq: Dimensionalizing, Measuring\nand Predicting Etail Quality,\" Journal of Retailing, Volume 79, Issue 3,\n2003, pp. 183-198\n[38] R. R. Perdue, \"Internet Site Evaluations: The Influence of Behavioural\nExperience, Existing Images, and Selected Website Characteristics,\"\nJournal of Travel and Tourism Marketing, 11(2/3), 2001, pp.21–38.\n[39] C. Standing, Internet Commerce Development. Norwood, MA: Artech\nHouse Inc, 2000."]}

Published
2014
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23. RELIGIOUS CONCERNS AND RESIDENTS' ATTITUDE TOWARD TOURISM DEVELOPMENT: A COMPARATIVE STUDY.

Author

Meimand, Sajad Ebrahimi, Mardani, Abbas, Khalifah, Zainab, Nilashi, Mehrbakhsh, Ismail, Hairul Nizam, and Skare, Marinko

Subjects
SOCIAL exchange, STRUCTURAL equation modeling, TOURISM impact, COMPARATIVE studies, TOURISM
Abstract

Copyright of Transformations in Business & Economics is the property of Vilnius University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Published
2019

24. The influence of service quality on satisfaction: does gender really matter?

Author

Kwok, See Ying, Jusoh, Ahmad, Khalifah, Zainab, Kwok, See Ying, Jusoh, Ahmad, and Khalifah, Zainab

Abstract

Purpose: This study examining the influence of service quality on satisfaction and to investigate whether satisfaction varies between male and female in response to the perceived service quality in the Malaysian tourism context. Design/methodology/approach: The population of the study is tourists travelling to Malaysia. A sample was drawn using a multi-stage sampling method and 301 completed questionnaires were analysed with structural equation modelling. Findings: The findings show that service quality is positively associated to satisfaction and the relationship is found to be moderated by gender. Additionally, the findings also show that the service quality perceived by women is found to influence the satisfaction level greater than that of men’s in the tourism context. Research limitations/implications: Other demographic variables, such age, culture, education level, and income must also be considered in future study and when developing marketing strategies. Practical implications: The gender differences is significant moderator between service quality and satisfaction in tourism context. Tourism service providers who target on women’s market are recommended to allocate more resources and attention on the important aspects namely, reliability, considerability and empathy and tangiblility aspects in order to increase the satisfaction level among female tourists. Originality/value: The findings validates the findings of previous studies by examining the moderator role of gender in the relationship between service quality and satisfaction in Malaysian context., Peer Reviewed

Published
2016

25. RESIDENTS��� ATTITUDES AND SUPPORT FOR TOURISM DEVELOPMENT

Author

Mohammadi, Mostafa and Khalifah, Zainab

Subjects
human activities
Abstract

Based on current literature, this study developed a theoretical model of residents' support for tourism, and a series of hypotheses was proposed. The model and the hypotheses of the study were tested by structural equation modeling approach from responses collected from residents of Bistoon in Iran. The findings revealed that residents ' support for tourism, is affected directly and/or indirectly by: Ecocentric Attitudes, Place Attachment, Utilization of Tourism Resource by Resident, Community Concern, Participation in Tourism Development , Social Identity, Economic Benefits, Economic costs, Social benefits, Social Costs, Environmental Benefits and Environmental Costs. An additional finding revealed that in a community which is experiencing economic problems, residents are likely to view tourism as a means of improving their economic position while underestimating the tourism development costs., tourismos, Vol. 9 No. 2 (2014)

Published
2014
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40. Multiple criteria decision-making techniques in transportation systems: a systematic review of the state of the art literature.

Author

Mardani, Abbas, Zavadskas, Edmundas Kazimieras, Khalifah, Zainab, Jusoh, Ahmad, and Nor, Khalil MD

Subjects
MULTIPLE criteria decision making, ENERGY consumption in transportation, HYBRID electric vehicles, AIRLINE industry, COMMERCIAL aeronautics
Abstract

The main goal of this review paper is to provide a systematic review of Multiple Criteria Decision-Making (MCDM) techniques in regard to transportation systems problems. This study reviewed a total of 89 papers, published from 1993 to 2015, from 39 high-ranking journals; most of which were related to transportation science and were extracted from theWeb of ScienceandScopusdatabases. Papers were classified into 10 main application areas and nine transport infrastructure. Furthermore, papers were categorized based on the author(s) and year, name of the journal in which they were published, technique and approach, author(s) nationality, application area and scope, study purpose, gap and research problem and results and outcome. The results of this study indicated that more papers on MCDM in 2013 than in any other year. AHP and Fuzzy-AHP methods in the individual methods and hybrid MCDM and fuzzy MCDM in the integrated methods were ranked as the first and second methods in use, respectively. TheTransportation Research Part A: Policy and Practicewas the most significant journal in this study, with 13 publications on the topic. Finally, service quality was ranked as the first application area and airline industry was ranked as the first transport infrastructure that applied MCDM techniques. [ABSTRACT FROM PUBLISHER]

Published
2016
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41. ENGAGING UNIVERSITY'S ROLES IN SOCIAL INCLUSION.

Author

SHAARI, ROZIANA, PANATIK, SITI AISYAH, RAJAB, A., and KHALIFAH, ZAINAB

Subjects
SOCIAL integration, PUBLIC universities & colleges, SOCIAL responsibility, SOCIAL impact
Abstract

This paper presents the role of a public university in Malaysia in engaging into social inclusion responsibilities. The partial results of archival data and focus group discussion are presented from the actual study. The findings explain on how a university impacted on improving society through providing facilities and services to their neighbor. [ABSTRACT FROM AUTHOR]

Published
2016

42. The influence of Service Quality on Satisfaction: Does gender really matter?

Author

See Ying Kwok, Jusoh, Ahmad, and Khalifah, Zainab

Subjects
QUALITY of service, CUSTOMER satisfaction research, TOURISM
Abstract

Purpose: This study examined the influence of service quality on satisfaction and investigated whether satisfaction varies between male and female in response to the perceived service quality in the Malaysian tourism context. Design/methodology: The population of the study was tourists travelling to Malaysia. A sample was drawn using a multi-stage sampling method and 301 completed questionnaires were analysed with the structural equation modelling. Findings: The findings showed that service quality was positively associated to satisfaction and the relationship was found to be moderated by gender. Additionally, the findings also showed that service quality perceived by women was found to influence the satisfaction level greater than that of men in the tourism context. Research limitations/implications: Other demographic variables such as age, culture, education level, and income must also be considered in future study and when developing marketing strategies. Practical implications: Gender differences are significant moderator between service quality and satisfaction in tourism context. Tourism service providers who target on women's market are recommended to allocate more resources and attention on important aspects namely, reliability, considerability and empathy, and tangibility aspects in order to increase the satisfaction level among female tourists. Originality/value: The findings validated what previous studies found by examining the moderator role of gender in the relationship between service quality and satisfaction in the Malaysian context. [ABSTRACT FROM AUTHOR]

Published
2016
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43. A Conceptual Model of Tourist Satisfaction.

Author

Kwok See Ying, Jusoh, Ahmad, and Khalifah, Zainab

Subjects
TOURIST attitudes, TOURISM marketing, TOURISM, QUALITY of service, SERVICE industries
Abstract

Tourism is a rapidly growing business that receives global attention. Successful tourism business will offer many benefits to the host countries. Although Malaysia's tourism industry is fast expanding, studies on satisfaction in the tourism context are still limited. Hence, conducting more satisfaction research in the Malaysian tourism context is vital. In this paper, three factors related to satisfaction namely service quality, value and experience are discussed. Previous studies only show direct relationship between these three constructs on satisfaction creation. However, based on comprehensive literature review, it is believed interactions of these constructs can be more complex and not limited to a one-to-one direct relationship. This paper puts forward a conceptual framework which describes how satisfaction can be influenced directly and indirectly by the three above-mentioned variables. [ABSTRACT FROM AUTHOR]

Published
2016

44. APPLICATION OF MULTIPLE CRITERIA DECISION MAKING TECHNIQUES IN TOURISM AND HOSPITALITY INDUSTRY: A SYSTEMATIC REVIEW.

Author

Mardani, Abbas, Jusoh, Ahmad, Kazimieras, Edmundas, Kazemilari, Mansooreh, Norulkamar, Ungku, and Khalifah, Zainab

Subjects
ECONOMIC aspects of decision making, HOSPITALITY industry, FUZZY sets, BIBLIOGRAPHY, TOURISM
Abstract

Copyright of Transformations in Business & Economics is the property of Vilnius University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Published
2016

46. Driving behaviours, traffic risk and road safety: comparative study between Malaysia and Singapore.

Author

Khan, Saif ur Rehman, Khalifah, Zainab Binti, Munir, Yasin, Islam, Talat, Nazir, Tahira, and Khan, Hashim

Subjects
*PSYCHOLOGY of automobile drivers, *ROAD safety measures, *TRAFFIC accidents, *TRAFFIC safety, *RISK perception, *AUTOMOBILE driving, *TRAFFIC accidents -- Psychological aspects, *COMPARATIVE studies, *FACTOR analysis, *RESEARCH methodology, *MEDICAL cooperation, *RESEARCH, *RISK-taking behavior, *SAFETY, *ETHNOLOGY research, *EVALUATION research, *BEHAVIOR disorders, *DISEASE incidence, *PSYCHOLOGY, RESEARCH evaluation
Abstract

The present study aims to investigate differences in road safety attitude, driver behaviour and traffic risk perception between Malaysia and Singapore. A questionnaire-based survey was conducted among a sample of Singaporean (n= 187) and Malaysian (n= 313) road users. The data was analysed using confirmatory factor analysis and structural equation modelling applied to measure comparative fit indices of Malaysian and Singaporean respondents. The results show that the perceived traffic risk of Malaysian respondents is higher than Singaporean counterparts. Moreover, the structural equation modelling has confirmed perceived traffic risk performing the role of full mediation between perceived driving skills and perceived road safety for both the countries, while perceived traffic skills was found to perform the role of partial mediation between aggression and anxiety, on one hand, and road safety, on the other hand, in Malaysia and Singapore. In addition, in both countries, a weak correlation between perceived driving skills, aggression and anxiety with perceived road safety was found, while a strong correlation exists with traffic risk perception. The findings of this study have been discussed in terms of theoretical, practical and conceptual implications for both scholars and policy-makers to better understand the young drivers’ attitude and behaviour relationship towards road safety measures with a view to future research. [ABSTRACT FROM PUBLISHER]

Published
2015
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