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The article substantiates the use of simulation modeling methods to organize efficient and safe passenger movement at the metro station. The list of key objects and their corresponding processes at ZIL station, a part of the Moscow Central Ring (surface line of the Moscow Metro), is determined using structural analysis methods. Based on the results obtained, the input parameters of the simulation model and the rules for realizing the processes corresponding to them were determined. Using specialized software tools, a 3D computer model has been developed that complies with the established rules and demonstrates all aspects of the subject area. Fragments of the model realizing certain scenarios of passenger movement through the station facilities are presented. The obtained model can be used to develop the concept of sustainable development of urban areas and transportation.