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2. 'Less Clicking, More Watching': Results from the User-Centered Design of a Multi-Institutional Web Site for Art and Culture.

Author

Vergo, John, Karat, Clare-Marie, Karat, John, Pinhanez, Claudio, Arora, Renee, Cofino, Thomas, Riecken, Doug, and Podlaseck, Mark

Abstract

This paper summarizes a 10-month long research project conducted at the IBM T.J. Watson Research Center aimed at developing the design concept of a multi-institutional art and culture web site. The work followed a user-centered design (UCD) approach, where interaction with prototypes and feedback from potential users of the web site were sought throughout all the phases of the design process. In the first phase of the research, interviews were conducted with museum curators, questionnaires were issued to brick and mortar museum visitors, on-line surveys with users of museum web sites were performed, focus groups were run, and usability walk-throughs of best-of-breed museum web sites and of new web site design ideas. Results showed a surprisingly strong interest in streaming multimedia, TV-like experiences where users watched experts and artists talk about art and culture, augmented by links to additional and in-depth information. Such a design strategy was clearly favored by subjects over more interactive experiences, such as chat rooms, information search systems, or user curated tours. In other words, when users go to a web site of arts and culture looking for entertaining and educational content, they seem to be less interested in clicking to find information than in watching people, especially experts and celebrities, present and discuss artistic works from their perspective. Based on the results of the first phase, a prototype of a web site was developed based on the concept of "tours"--5-10 minute streaming multimedia experiences led by experts and artists and accessible by users with normal telephone connections. The tours resemble a slide show enhanced by narration, music, occasional video clips, and hot spots for extra information. Two pilot tours were fully produced and tested with users who reported great satisfaction with the tours in terms of their entertainment, engagement, and educational values. It was also observed that the most satisfied users were those who interacted and explored the least during a tour. (Author/AEF)

Published
2001

3. That’s Entertainment!

Author

Karat, John, Karat, Clare-Marie, Tan, Desney, Editor-in-Chief, Vanderdonckt, Jean, Editor-in-Chief, Blythe, Mark, editor, and Monk, Andrew, editor

Published
2018
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10. That’s Entertainment!

Author

Karat, John, Karat, Clare-Marie, Karat, John, editor, Vanderdonckt, Jean, editor, Abowd, Gregory, editor, Calvary, Gaälle, editor, Carroll, John, editor, Cockton, Gilbert, editor, Czerwinski, Mary, editor, Feiner, Steve, editor, Furtado, Elizabeth, editor, Höök, Kristiana, editor, Jacob, Robert, editor, Jeffries, Robin, editor, Johnson, Peter, editor, Nakakoji, Kumiyo, editor, Palanque, Philippe, editor, Pastor, Oscar, editor, Paternò, Fabio, editor, Pribeanu, Costin, editor, Salzman, Marilyn, editor, Schmandt, Chris, editor, Stolze, Markus, editor, Szwillus, Gerd, editor, Tscheligi, Manfred, editor, van der Veer, Gerrit, editor, Zhai, Shumin, editor, Blythe, Mark A., editor, Overbeeke, Kees, editor, Monk, Andrew F., editor, and Wright, Peter C., editor

Published
2004
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11. Creating an E-Commerce Environment Where Consumers Are Willing to Share Personal Information

Author

Brodie, Carolyn, Karat, Clare-Marie, Karat, John, Karat, John, editor, Vanderdonckt, Jean, editor, Abowd, Gregory, editor, Calvary, Gaëlle, editor, Carroll, John, editor, Cockton, Gilbert, editor, Czerwinski, Mary, editor, Feiner, Steve, editor, Furtado, Elizabeth, editor, Höök, Kristiana, editor, Jacob, Robert, editor, Jeffries, Robin, editor, Johnson, Peter, editor, Nakakoji, Kumiyo, editor, Palanque, Philippe, editor, Pastor, Oscar, editor, Paternò, Fabio, editor, Pribeanu, Costin, editor, Salzman, Marilyn, editor, Schmandt, Chris, editor, Stolze, Markus, editor, Szwillus, Gerd, editor, Tscheligi, Manfred, editor, van der Veer, Gerrit, editor, Zhai, Shumin, editor, Karat, Clare-Marie, editor, and Blom, Jan O., editor

Published
2004
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12. Personalizing Interaction : Directions for HCI Research

Author

Karat, John, Karat, Clare-Marie, Brodie, Carolyn, Karat, John, editor, Vanderdonckt, Jean, editor, Abowd, Gregory, editor, Calvary, Gaëlle, editor, Carroll, John, editor, Cockton, Gilbert, editor, Czerwinski, Mary, editor, Feiner, Steve, editor, Furtado, Elizabeth, editor, Höök, Kristiana, editor, Jacob, Robert, editor, Jeffries, Robin, editor, Johnson, Peter, editor, Nakakoji, Kumiyo, editor, Palanque, Philippe, editor, Pastor, Oscar, editor, Paternò, Fabio, editor, Pribeanu, Costin, editor, Salzman, Marilyn, editor, Schmandt, Chris, editor, Stolze, Markus, editor, Szwillus, Gerd, editor, Tscheligi, Manfred, editor, van der Veer, Gerrit, editor, Zhai, Shumin, editor, Karat, Clare-Marie, editor, and Blom, Jan O., editor

Published
2004
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13. Introduction and Overview : A Guide for the Reader

Author

Karat, Clare-Marie, Blom, Jan, Karat, John, Karat, John, editor, Vanderdonckt, Jean, editor, Abowd, Gregory, editor, Calvary, Gaëlle, editor, Carroll, John, editor, Cockton, Gilbert, editor, Czerwinski, Mary, editor, Feiner, Steve, editor, Furtado, Elizabeth, editor, Höök, Kristiana, editor, Jacob, Robert, editor, Jeffries, Robin, editor, Johnson, Peter, editor, Nakakoji, Kumiyo, editor, Palanque, Philippe, editor, Pastor, Oscar, editor, Paternò, Fabio, editor, Pribeanu, Costin, editor, Salzman, Marilyn, editor, Schmandt, Chris, editor, Stolze, Markus, editor, Szwillus, Gerd, editor, Tscheligi, Manfred, editor, van der Veer, Gerrit, editor, Zhai, Shumin, editor, Karat, Clare-Marie, editor, and Blom, Jan O., editor

Published
2004
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14. Usability Challenges in Security and Privacy Policy-Authoring Interfaces

Author

Reeder, Robert W., Karat, Clare-Marie, Karat, John, Brodie, Carolyn, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Nierstrasz, Oscar, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Sudan, Madhu, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Doug, Series editor, Vardi, Moshe Y., Series editor, Weikum, Gerhard, Series editor, Baranauskas, Cécilia, editor, Palanque, Philippe, editor, Abascal, Julio, editor, and Barbosa, Simone Diniz Junqueira, editor

Published
2007
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15. Designing Natural Language and Structured Entry Methods for Privacy Policy Authoring

Author

Karat, John, Karat, Clare-Marie, Brodie, Carolyn, Feng, Jinjuan, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Nierstrasz, Oscar, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Sudan, Madhu, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Dough, Series editor, Vardi, Moshe Y., Series editor, Weikum, Gerhard, Series editor, Costabile, Maria Francesca, editor, and Paternò, Fabio, editor

Published
2005
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16. 'THAT’s What I Was Looking For': Comparing User-Rated Relevance with Search Engine Rankings

Author

Patil, Sameer, Alpert, Sherman R., Karat, John, Wolf, Catherine, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Nierstrasz, Oscar, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Sudan, Madhu, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Dough, Series editor, Vardi, Moshe Y., Series editor, Weikum, Gerhard, Series editor, Costabile, Maria Francesca, editor, and Paternò, Fabio, editor

Published
2005
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41. Evolving the scope of user-centered design

Author

Karat, John

Subjects
System design, Software quality, User training, User training, Software -- Design and construction -- Innovations, System design -- Innovations, Systems analysis -- Innovations
Abstract

Designing usable software involves more than user, it requires many astute perspectives to attain a balanced view. Electronic Performance Support Systems share something in common with User-Centered Design, in that […]

Published
1997

43. AFFORDANCES, MOTIVATION, and the DESIGN of USER INTERFACES

Author

KARAT, JOHN, KARAT, CLARE-MARIE, and UKELSON, JACOB

Subjects
Company business management, Market trend/market analysis, User interface, Human acts -- Usage -- Forecasts and trends, Work environment -- Management -- Forecasts and trends -- Usage, User interface -- Design and construction -- Usage, Human behavior -- Usage -- Forecasts and trends
Abstract

Creating tools that enable rather than restrict add value to the product and loyalty from the customer. People use tools to achieve desired results. Goal-directed behavior is a human characteristic. […]

Published
2000

47. PREFACE

Author

Adelson, Beth, primary, Bashinski, Howard, additional, Campbell, Robert, additional, Chamess, Neil, additional, Coury, Bruce, additional, Dray, Susan, additional, Fozard, James, additional, Green, Thomas, additional, Hancock, Peter, additional, Kalin, Sherry, additional, Kearsley, Greg, additional, Kraut, Robert, additional, Mack, Robert, additional, Moray, Neville, additional, Ojha, Purnendu, additional, Phillips, Mark, additional, Poltrock, Steven, additional, Price, Harold (Smoke), additional, Riley, Christine, additional, Rosson, Mary Beth, additional, Schurick, Jayne, additional, Spine, Tom, additional, Thomas, John, additional, Wasserman, Tony, additional, Wright, Patricia, additional, Badger, Warren, additional, Billingsley, Patricia, additional, Carroll, John, additional, Cook, Albert, additional, Czaja, Sara, additional, Dumais, Susan, additional, Glenn, Floyd, additional, Greene, Sharon, additional, Gould, John, additional, Hopson, Julie, additional, Karat, John, additional, Klein, Gary, additional, Landauer, Thomas, additional, Miller, Michael, additional, Murch, Gerald, additional, Parsons, Stuart, additional, Pisoni, David, additional, Post, David, additional, Remington, Robert, additional, Roberts, Teresa, additional, Sanders, Mark, additional, Schwaneveldt, Roger, additional, Smith, Randall, additional, Tullis, Tom, additional, Williges, Robert, additional, Bannon, Liam, additional, Boies, Stephen, additional, Chapman, Larry, additional, Cornell, Paul, additional, Douglas, Sally, additional, Eberts, Ray, additional, Goddard, Connie, additional, Hill, Ralph, additional, Kieras, David, additional, Klerker, Jonas af, additional, Lane, Norman, additional, Mitchell, Christine, additional, Nicholas, Beverly, additional, Pew, Richard, additional, Poison, Peter, additional, Potosnak, Kathleen, additional, Olson, Judith Reitman, additional, Rosenberg, Jarrett, additional, Sauter, Steven, additional, Sharit, Joseph, additional, Smith, Sidney, additional, Verplank, Bill, additional, Woods, David, additional, and Helander, Martin, additional

Published
1988
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48. CONTRIBUTORS

Author

Ammerman, Harry L., primary, Arnaut, Lynn Y., additional, Barnard, Phil J., additional, Bashinski, Howard S., additional, Becker, Franklin D., additional, Bennett, John, additional, Billingsley, Patricia A., additional, Boehm-Davis, Deborah A., additional, Brock, John F., additional, Carroll, John M., additional, Chapman, Larry L., additional, Chignell, Mark H., additional, Crowston, Kevin, additional, Curtis, Bill, additional, Czaja, Sara J., additional, Dumais, Susan T., additional, Eberts, Ray E., additional, Egan, Dennis E., additional, Elkerton, Jay, additional, Fähnrich, K.-P., additional, Fligg, Claude M., additional, Goodstein, L.P., additional, Goumain, Pierre, additional, Gould, John D., additional, Greenstein, Joel S., additional, Grudin, Jonathan, additional, Gupta, Rajiv, additional, Helander, Martin G., additional, Holtzblatt, Karen, additional, Joost, Michael G., additional, Karat, John, additional, Kellogg, Wendy A., additional, Kieras, David E., additional, Kroemer, K.H.E., additional, Landauer, Thomas K., additional, Mack, Robert L., additional, Mackie, Robert R., additional, Mayer, Richard E., additional, Malone, Thomas W., additional, Moody, Taryn S., additional, Ogden, William C., additional, Olson, Judith Reitman, additional, Ostberg, Olov, additional, Paap, Kenneth R., additional, Mcllvaine Parsons, H., additional, Perlman, Gary, additional, Pew, Richard W., additional, Phillips, Mark D., additional, Potosnak, Kathleen M., additional, Pratt, Joanne H., additional, Rasmussen, Jens, additional, Reisner, Phyllis, additional, Roberts, Teresa L., additional, Rosenberg, Daniel, additional, Roske-Hofstrand, Renate J., additional, Roth, Emily M., additional, Salter, William J., additional, Scha, Remko J.H., additional, Sharit, Joseph, additional, Sheridan, Thomas B., additional, Smith, Sidney L., additional, Snyder, Harry L., additional, Streeter, Lynn A., additional, Tullis, Thomas S., additional, Verplank, William L., additional, Waern, Karl-Gustav, additional, Whiteside, John, additional, Wilson, James, additional, Woods, David D., additional, Wright, Patricia, additional, Dennis Wylie, C., additional, Zachary, Wayne W., additional, and Ziegler, J.E., additional

Published
1988
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