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While Human-Computer Interaction (HCI) has successfully contributed to innovation, HCI education has made only moderate efforts to include innovation as part of the curriculum. In this paper, therefore, we propose a service-dominant logic-informed framework for teaching innovation in the context of HCI education. Our approach combines service-dominant logic from the field of marketing with experiential and constructivist learning, leveraging value co-creation as the primary method of connecting diverse actors within the service ecology. This aligns with the current conceptualization of central university activities as a triad of research, education, and entrepreneurship. The paper illustrates our framework with experiences from a project-based, bachelor's-level HCI course in the computer science department and shows how value co-creation brings a new dimension to HCI education. The proposed framework and our experience described herein can be useful for teachers designing and improving project-based HCI courses. [ABSTRACT FROM AUTHOR]

Rural areas are less attractive and sustainable for people and businesses alike, partially due to inadequate transport services. In this paper, we address transport-related challenges in rural Norway. The focal aspect of our approach is to define a set of values for the design and mechanisms of transitioning towards more sustainable rural transport making a real-life difference for people living in rural areas. We connect UN sustainability goals and transition design to discuss how these can be operationalized and used throughout the design process seeking to innovate rural transport. Reflecting on how to find the initial 'leverage points' to scaffold the transition to more sustainable transport systems, we explore the possibility of introducing relevant Key Performance Indicators early on in the design process. We report on our experiences and findings regarding the Key Performance Indicators and discuss their role in design-led innovation processes. [ABSTRACT FROM AUTHOR]

This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trust have been conducted in the context of online grocery shopping. However, knowledge of how to improve trust and reduce risks is rather limited in this context. Through design, prototyping and user studies, we explore if and how a variety of user feedback mechanics such as ratings, comments and presence help build trust. Several concepts and prototypes were evaluated through group interviews and usability testing. Based on our results, we proposed trust-related design guidelines for online grocery shopping applications. Our results might be useful to both researchers investigating trust in the context of online shopping and to the practitioners designing applications and services in this area. [ABSTRACT FROM AUTHOR]

This paper presents the results from a qualitative study that examines managers' perspectives on open innovation platform (OIP) selection, focusing on their main criteria, requirements and needs. Six managers of a large company were interviewed about their experiences. This paper shows that platform selection is a combination of factors, and the creation of a company culture around OIP is very important in users' minds. Based on the results, we propose a list of selection criteria and dimensions for OIP classification. Selection criteria include ease of access, ease of innovation process, ease of integration and compatibility, as well as cost, fast, secure, differentiation for various user groups and the method of evaluating ideas. These results can be useful to support managers in their decision-making processes when selecting OIPs, in addition to helping platform designers and researchers. [ABSTRACT FROM AUTHOR]