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People with visual impairment in the public service sector face various issues and challenges in their work. Among the issues that visually impaired employees often face are transportation, skills and vocational training, education level, negative employer attitudes, lack of policy enforcement, and an environment that is not conducive to work. Besides that, visually impaired employees also have special needs compared to other workers. Therefore, this study was conducted to explore the needs of visually impaired employees in the public service sector. The design of this study is a case study using a qualitative method which is a semi-structured interview. This study was conducted around the Klang Valley area involving four informants consisting of three men and one woman. Interview recordings were transcribed verbatim and analyzed thematically. This study shows that there are three main needs for visually impaired employees in the public service sector, namely in terms of transportation needs, accessibility at work and convenience at work. Therefore, this study suggests that stakeholders take pro steps in meeting the needs of visually impaired employers in the public service sector so that their well-being can be improved. [ABSTRACT FROM AUTHOR]