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The printing industry today faces major challenges posed by increased competition, rapid technological development, shortage of specialists, declining product circulation, and more. An appropriate and effective business management system helps to reduce the risk of all these factors. This article presents a study aimed at investigating enterprise resource planning systems for printing industry and making suggestion for development opportunities. The object of research is the ERP system in printing industry. This paper presents an empirical study conducted using the survey method and uses two types of this method: a questionnaire survey and an interview. The research is summarized by qualitative and quantitative methods, based on the results of the research the ways of solving the problem are presented and the ERP improvement scheme is formed, the proposed knowledge management module is presented. These suggestions can help processes in companies and be more competitive in the market. This article highlights the importance of continuous improvement of business management systems. [ABSTRACT FROM AUTHOR]