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Anomalies in complex industrial processes are often obscured by high variability and complexity of event data, which hinders their identification and interpretation using process mining. To address this problem, we introduce WISE (Weighted Insights for Evaluating Efficiency), a novel method for analyzing business process metrics through the integration of domain knowledge, process mining, and machine learning. The methodology involves defining business goals and establishing Process Norms with weighted constraints at the activity level, incorporating input from domain experts and process analysts. Individual process instances are scored based on these constraints, and the scores are normalized to identify features impacting process goals. Evaluation using the BPIC 2019 dataset and real industrial contexts demonstrates that WISE enhances automation in business process analysis and effectively detects deviations from desired process flows. While LLMs support the analysis, the inclusion of domain experts ensures the accuracy and relevance of the findings.

Large Language Models (LLMs) have emerged as powerful conversational interfaces, and their application in process mining (PM) tasks has shown promising results. However, state-of-the-art LLMs struggle with complex scenarios that demand advanced reasoning capabilities. In the literature, two primary approaches have been proposed for implementing PM using LLMs: providing textual insights based on a textual abstraction of the process mining artifact, and generating code executable on the original artifact. This paper proposes utilizing the AI-Based Agents Workflow (AgWf) paradigm to enhance the effectiveness of PM on LLMs. This approach allows for: i) the decomposition of complex tasks into simpler workflows, and ii) the integration of deterministic tools with the domain knowledge of LLMs. We examine various implementations of AgWf and the types of AI-based tasks involved. Additionally, we discuss the CrewAI implementation framework and present examples related to process mining.

Object-centric event logs, allowing events related to different objects of different object types, represent naturally the execution of business processes, such as ERP (O2C and P2P) and CRM. However, modeling such complex information requires novel process mining techniques and might result in complex sets of constraints. Object-centric anomaly detection exploits both the lifecycle and the interactions between the different objects. Therefore, anomalous patterns are proposed to the user without requiring the definition of object-centric process models. This paper proposes different methodologies for object-centric anomaly detection and discusses the role of domain knowledge for these methodologies. We discuss the advantages and limitations of Large Language Models (LLMs) in the provision of such domain knowledge. Following our experience in a real-life P2P process, we also discuss the role of algorithms (dimensionality reduction+anomaly detection), suggest some pre-processing steps, and discuss the role of feature propagation.

This research investigates the application of Large Language Models (LLMs) to augment conversational agents in process mining, aiming to tackle its inherent complexity and diverse skill requirements. While LLM advancements present novel opportunities for conversational process mining, generating efficient outputs is still a hurdle. We propose an innovative approach that amend many issues in existing solutions, informed by prior research on Natural Language Processing (NLP) for conversational agents. Leveraging LLMs, our framework improves both accessibility and agent performance, as demonstrated by experiments on public question and data sets. Our research sets the stage for future explorations into LLMs' role in process mining and concludes with propositions for enhancing LLM memory, implementing real-time user testing, and examining diverse data sets., Comment: 11 pages, 3 figures