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Presents an interview with Joe Gorfida, director of corporate information systems/electronic operations of Rockwell International Corp. Principal kinds of manufacturing done by the company; Use of information technology; Approach in managing an MRP-type manufacturing system.

Presents an interview with Shel Klee, a member of the Society for Information Management, regarding information technology (IT) innovations in financial services. Explanations of Klee on how the regulatory environment affected the banking industry from the standpoint of information management; The critical success factors for a bank according to Klee; More details.

Interviews Southern California Edison Co.'s network services manager Janet Halliwell on managerial and technical innovations as well as strategic directions in communications networks. Changes in telecommunications; Open Systems Interconnection (OSI); Edison's systems network architecture; Dealing with local-area network (LAN) and wide-area network (WAN) connectivity.

Presents an interview with Richard Nolan, an authority on the management of information technology. Change in views about education and training; Academic preparation of manager for information technology; Approaches to the use of information; Approach to consulting.

Presents an interview with Thomas Fleishman, director of the Information Services Department of Kaiser Permanente's Southern California region, about the role of information systems (IS) in health care. Explanations of Fleishman on why the health care system seems to be in a tremendously dynamic state; On what he consider innovative; On how he justify his budget to senior management; More information.