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Performance assessments and performance management in public institutions is an issue that raises the needs for the serious approach toward increase of quality in the service access from citizens and costumers in those institutions. Manny researches and studies have been done, most of them focusing on management evaluations but also on the causes that have sparked the need for change, but little attention is paid to the performance assessment as well to resources that affect the changes. Therefore this research aims to address this important issue, the effects of these phenomena and finally tries by giving the recommendations to support local government administration developing strategies that will facilitate the managers in local public institutions to increase service quality and provide efficient work in their organizations/institutions. The paper combines both qualitative and quantitative analysis as well comparative methodologies which, on the other hand, enable cross-organizational evaluation and competence estimation for the services provided. During research questionaries' are used to have primary data collection. Meanwhile the hypothesis and research questions are compared to different secondary data approaches from literature. Having in mind that changes through performance measurement are inevitable and knowing that this will cause structural changes and shortages in the workplace, the paper aims to find solutions for the new systematical approach in this regard. Therefore, this study examines the management's performance assessment of changes in institutions as well as their impact on the phenomenon of fluctuation of resources, their effects on local public institutions and quality increase of services that will lead to the life quality increase for citizens and supportive business environment for investments. [ABSTRACT FROM AUTHOR]

Education of young people through a quality education system and in line with the requirements of the time is the main goal for each country, especially for developing countries. In the case of Kosovo characterized by the young population and at the same time with a low degree of development economy, the creation of a quality education system should be a top priority. The theoretical part of the paper deals with the advantages and weaknesses of the public and private system in secondary schools as well as the opinions received by students, teachers and parents, while its analytical and practical part reflects the current state of the matter, which is the result of this research. Based on this, the paper focuses on the analysis of education sector in Kosovo, determining the advantages and disadvantages of both, private and public education system taking samples in 6 (six) different schools, respectively 4 (four) Kosovo municipalities. During the research large number of data are analyzed. In order to observe the impacts of the public and private education system in Kosovo in the sustainable development of the country the research has been conducted through different methodologies including qualitative and quantitative methods. The tools used include semi structured interviews and questionnaires for primary data collected whereas the secondary data are based on recent developments in the field and research papers dealing with the problem. This research is indispensable because the future will face problems on identification and needs assessment for well-educated working force that is ultimate to support overall development of the country. Final outcome that paper aims to find is to know what needs to be done and how in order to support the sustainable development in the developing countries. [ABSTRACT FROM AUTHOR]

The purpose of this paper is to explain the importance of the initial orientation of startup businesses in the market and the problems that they face in the enfant industry phase. Thereof the paper aims to identify challenges and obstacles they face in this phase specifically in the transition country markets. There are many challenges including political, economic, social, cultural, legal, environmental, cultural and technological factors affecting the success or failure of businesses in initial stage. The paper tries to find the solution how to create a suitable environment to help these businesses. Given the research the paper included different methodologies including qualitative and quantitative methods even that there are limitations such as lack of data resources, culture of new entrepreneurs and primary data are collected mainly through interviews conducted and questionnaires The secondary data are based on recent developments in the field, research papers from recent journals, various publications from research institutes and main theories dealing with this problem. Finalization of this work will enable the adequate addressing the difficulties and problems faced by businesses, and will provide recommendations to enable adequate measures for successful businesses start creating incentives and support for economic activities that develop them in order to support economic growth and employment in the responsibility for future generations. [ABSTRACT FROM AUTHOR]

The main purpose of this study is to describe and analyze the needs and consumer demand of citizens of the Republic of Kosovo in relation to the factors affecting it. Parts of the study were 500 citizens of the Republic of Kosovo, of which 64% (n = 320) were females and 36% (n = 180) were males. The analysis of empirical data is done through the SPSS program, where the measurement of the results is done with the techniques like correlation and Anova. From the findings of this study it has resulted that the income and attributes of the product influence the increase of the need and consumer demand in the Republic of Kosovo. Citizens' incomes were the main factor influencing the growth of their needs and requirements, followed by product attributes as an important factor influencing consumer demand growth. Various variance analysis identified significant statistical differences in consumer demand and demand. The findings of this study can help enterprise structures improve product attributes in order to increase consumer demand, as well as this study helps to understand the level of employment in the Republic of Kosovo and the income of the population in order to improve the economic situation. [ABSTRACT FROM AUTHOR]

Previous research on the application of innovations in Kosovo have shown that businesses and other institutions have a low level of creating something new. Despite some efforts to change this situation still innovations remain a challenge in Kosovo despite the benefits they bring. This paper discusses the challenges the problems and benefits of small innovations. From the research on the vision for economic development for the future in Kosovo, economic development is focused on innovative opportunities for each sector, innovations in technology, delivery of new products, saying in a word creation of a new phenomenon that enables business development. For this reason, this paper first looked at how small businesses are aware of the innovations and the opportunities they bring to them? Secondly, this paper discusses the innovations that small companies have used and their impact on business development, and finally about the problems and difficulties that small enterprises have encountered with the application of innovations. The methodology used in this paper is the empirical method from which primary data will be analyzed taken from 100 small businesses in Kosovo. Analysis of the results was done through the SPSS program and it was proved that small businesses in Kosovo do not apply enough innovations and as a result businesses have little development. The results of this paper show that a large part of small businesses do not have the slightest idea of what innovations are (26% of the survey) and not talk about their application. Another part of the businesses even though they have the knowledge of the term innovation and the benefits they bring, they do not apply innovations (47% of businesses surveyed) because of unfavorable conditions to undertake something new. [ABSTRACT FROM AUTHOR]

The main purpose of this study is to describe and analyze the overall level of motivation of workers of hotel enterprises in the Ferizaj Region in the Republic of Kosovo and to measure the relationship that exists between motivation and quality of service. Part of the study was 467 employees of hotel enterprises, of which 36.6% (n = 171) were women and 63.4% (n = 296) were males. The analytical data analysis was done through the SPSS program. From the findings of this study it has been found that the employees of hotel enterprises are motivated above average in their work, as the environment and working conditions were very favorable. But if we stop to make comparisons between the places we see that the workers of the city of Ferizaj and Štrpce / Štrpce were more motivated as more motivational methods were used by their managers, with fewer employees of Shtime and Kaqanik. Regarding the quality of service from statistical data, we see that the quality of service is in the right proportion with motivation. Therefore, we acknowledge that the findings of this research can help the structures of hotel enterprises to offer better working conditions and reduce load and stress and on this occasion would increase the quality of service. [ABSTRACT FROM AUTHOR]

The paper examines the various developments regarding strategic management of raw materials on national, European and international levels. The problems linked to this subject are of increasing importance for the producing industry. Thus it is necessary to act quickly and pursue a sustainable raw material policy. The main purpose of this work is to analyze the possibility of fly ash utilization for the road construction and possible application in other industry branches with interest. The methodology used in the paper includes qualitative and quantitative data and practical laboratory work is done in order to analyze and test the chosen fly ash samples, to determine the chances of the application as well to find exothermal profile of the raw materials used. The application of fly ash as a supplementary material in road construction may increase desirable characteristics of the road including increased strength and mitigation of alkali silica reaction (causes serious expansion and cracking in concrete). The results obtained show that the possibility of fly ash application is a god opportunity for the reduction of industrial waste and increase the economic benefits for the country. [ABSTRACT FROM AUTHOR]

This study analyses the process of implementation of QMS in a public organization, such as Civil Aviation Authority Services in Kosovo. The main objective is to show how to set up a QMS and how does the QMS set up effects to a public organization? This study shows that efficiency and effectiveness of Civil Aviation Authority Services activities are increased rapidly. The specific impact of established QMS within the organization has resulted with the identification of mission related processes within the entire system including input identification, the person in charge and the way of conversion to the output of each activity though the interference with other service processes within the system. By giving detailed analyses of all steps of implementation of this quality system, we try to go one step further, by showing it as a very good example of other public institutions for implementing the same system. Interviews with middle and high level managers including the Quality Manager and General Director of CAA are also part of analyses in this paper. [ABSTRACT FROM AUTHOR]

In this paper we will talk about the impact of human resources in development of rural tourism in Kosovo. Tourism plays very important role in the economic growth, especially for countries in transition like Kosovo. Efforts in according to strengthening the economic development of rural areas are comprehensive, given the largeness of its tourist value, viewed from economically, environmentally, socially and culturally. Firstly, the paper summarizes the tourism effect in economy and secondly the paper analysis human resources as advantage for increasing the tourism impact in general economic developments of the country. Beside this the study has analyzed as well the legislation of the sector, culture and natural resources of the country that plays the role of the key drivers for the development. In this way, it tries in the paper, motivation to find alternative tourism models that support sustainable rural development. [ABSTRACT FROM AUTHOR]