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Purpose Unintended consequences of knowledge management (KM) can be harmful if they are calamitous. However, they can occasionally be advantageous during catastrophes. The purpose of this study is to investigate how KM can be accidentally propitious during the COVID-19 pandemic using the case of Netflix. Design/methodology/approach Explanatory factor analysis, multilevel and multiple regressions were used with a sample of 45 countries. Findings In the authors’ sample, the hypothesized direct relationship between culture (i.e. individualism, power distance and indulgence) and collective pandemic resilience (CPR) was found. In addition, the hypothesized moderating effect of Netflix KM on the relationship between culture and CPR was partially confirmed. The findings suggest that KM during the pandemic can generate an unintended consequence of intensifying the degree of CPR. Research limitations/implications Small sample size, data paucity and the constructed variable of CPR might limit the generalizability of this study’s results. Nonetheless, one important research implication is that KM qua unintended consequences can have a significant moderating effect on the relationship between culture and resilience. Practical implications This paper highlights how organizations and society can cocreate the value of KM accidentally for the benefit of a larger public during calamities. Also, firms should proactively search for a wider application of their KM beyond their original intention. Originality/value This paper initiates a new discussion of positive consequences of unintended KM. Unlike individual-level studies of collective resilience in the past, to the best of the authors’ knowledge, this study generates country-level implications for the first time.

Using the World Bank Global Findex Database for 91 countries in 2014, 2017, and 2021, we examine whether fintech levels influence bank performance and whether fintech’s interaction with GDP per capita causes differential effects on bank performance globally. Since fintech levels were already very high for rich countries when the World Bank started providing fintech development statistics in 2014, we estimate AbFintech by regressing fintech levels on GDP per capita by year. AbFintech is the difference between the fintech level and its fitted values. Then, using multiple regression analyses, we investigate the impact of AbFintech on bank performance worldwide, focusing on the differential effects of AbFintech and GDP levels on bank performance. We find AbFintech significantly increases bank performance, primarily in less developed countries. Specifically, AbFintech increases banks’ ROA in the least developed countries and net interest margin in the 75th percentile countries. Also, AbFintech decreases the cost-to-income ratio in the 75th percentile countries, while it increases the ratio in the most developed countries. AbFintech does not affect the ratio of noninterest income to total income, regardless of the level of economic development.

This collection of research deals with a broad issue of business organizations and history that awaits unremitting refinements and improvements by scholars who always find fresh enigmas that might ...

As the imprisonment of Samsung’s heir, JY Lee, clearly indicates, South Korean conglomerate groups (chaebol) face enormous difficulties in protecting their private property via father-son inheritan...

Audacious economic reforms in socialist China and Vietnam have successfully defied worries and woes from the Western pundits of economic reforms. Unlike their negative appraisals, the grand scale r...

Despite the fanfare surrounding China’s rise, economic performance and seemingly inexorable growth, some global data on areas such as labour productivity and digital competitiveness show a differen...

Contrary to the critical understanding of the cultural and/or creative industry that unduly emphasizes demoralized commercial activities of profit-maximizing, accompanied by the concomitant destruction of individual self-realization, the 21st century perception of the industry highlights its potentials for both creativity and more importantly, sustainability. The global success of Korean pop music (K-pop) unlocks a new possibility for the creative industry in a postcolonial country, with a newly constructed value chain that strategically allows female empowerment through radical empathy, a concept that bridges social empathy among formerly oppressed groups with their new political opportunities of political struggles. Based on survey data and structural equation modeling, this paper empirically corroborates a theorized conceptual link between participation in the K-pop industry and the resulting radical empathy among female fans toward industrial sustainability.

The rapid speed and size of China’s economic expansion growth is well known. Several causes and reasons are commonly given for this performance, now joined by some commentary questioning ho...

Guest Editors: Professor Tai-Lok Lui, The Education University of Hong Kong Professor Chris Rowley, Kellogg College, Oxford University & Cass Business School, City, University of London, UK Profess...

Guest Editors: Professor Geon-Cheol Shin, School of Management, Kyung Hee University, Korea Professor Chris Rowley, Kellogg College, Oxford University & Cass Business School, City, University of Lo...

Many management and leadership studies have traditionally been dominated by Western theories, perspectives and cases. Non-Western leadership requires additional caveats in arriving at generalizations. The theoretical trap of conceiving Asian corporations either as irrelevant concerning leadership effectiveness or as maintaining only culturally determined leadership derives from the lack of historical understanding of Asian cases. Our collection used both historical and contemporary cases of Japan, South Korea and China to show that these Asian economies have tried to some extent balance their traditional norms and values of leadership with those from the West. A key to understanding Asia is that all three countries have historically pursued leadership mandates in running both public and private corporations, although ‘corrupt’ leadership practices were also rampant during different historical periods. Further studies of leadership in non-Western cases are necessary to devise methodological and the...

Japan, South Korea and China are the three juggernauts of the East Asian economy. In gross domestic product terms, China is the world’s second largest economy, Japan the third and South Kor...

Whether or not successful CEOs can make themselves competent political leaders has been a concern within the field of management studies. The fact that capitalist democracy depends largely on a clo...

Apart from excessive bonding amongst co-ethnics, social capital studies have sparsely discussed the negative effects of social capital, including excessive collective actions towards downward social mobility (e.g. imprisonment of social and political elites). As Bourdieu has noted, social capital can conflate problems of upward social mobility through various glass ceilings in the reproduction of elite power groups. However, it is also important to notice that less fortunate groups can debunk the dominant elite social network by participating excessively in social networking service (SNS) platforms, where they exchange distorted information about the elites to organize collective actions towards their downward social mobility. Gleaned from the recent cases of ferry sinking and candlelight vigilance in South Korea, SNS providers can sell trust in cyber space that can be easily transformed into social capital for collective character assassinations, political demonstrations, and economic sabotages a...

Guest Editors:Professor Gerhard Kling, University of Aberdeen, Aberdeen, UKProfessor Chris Rowley, Kellogg College, Oxford University & Business School, City, University of London, UKProfessor Ingy...