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To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.im.2006.02.002 Byline: Hassan A. Artail Keywords: Knowledge management; Knowledge sharing; Collaboration; Groupware applications; Organizational performance Abstract: Here we describe an experiment to show the improvement in productivity resulting from use of a specialized groupware system, using quantitative data and observations of the knowledge management (KM) processes, styles, and critical success factors. Data describing the work process before and after the deployment of the system was applied to measure the impact on performance, operations, and knowledge sharing behavior. The attitude of the organization toward knowledge sharing and the deployed groupware system was then studied along several dimensions that represent KM styles, by assessing the KM orientation and motivation of the organization. Lessons learned were presented and used for directing the attention of management to the importance of supporting collaborative and KM technologies for corporate strategic competitiveness. Author Affiliation: Department of Electrical and Computer Engineering, American University of Beirut, P.O. Box 11-0236 Riad El-Solh, Beirut 1107-2020, Lebanon Article History: Accepted 12 February 2006

How IS responds to top management's insistence on better quality, productivity and customer service unquestionably influences the organization's bottom line. This Special Report from DATAMATION shows that, for IS, today's […]

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Today's corporate leaders are issuing a series of challenges to MIS professionals. Find new ways of processing information that empowers employees. Minimize dependency on hardware and software vendors. Most importantly, […]

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In 1988, Mansfield General Hospital's laboratory performed more than one million tests. The lab of this 319-bed hospital, which serves north central Ohio, could handle even more volume if it […]

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NEW YORK -- Renaissance Cruises' decision to adopt a policy of 10 percent commission plus overrides based on productivity brings the cruise industry close to a consensus on how to […]

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For goods-to-person picking that increases efficiency and productivity, Kardex Remstar offers its line of dynamic storage solutions includes vertical lift modules, horizontal carousels, vertical carousels, mobile shelving, and integrated software. [...]

For goods-to-person picking that increases efficiency and productivity, Kardex Remstar offers its line of dynamic storage solutions includes vertical lift modules, horizontal carousels, vertical carousels, mobile shelving, and integrated software. [...]

While client/server computing is increasingly finding a home in corporate offices, it's still a stranger in most factories. One reason for its absence has been a lack of off-the-shelf factory […]

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In May, after 70 years of debate, the Chinese decided to proceed with a plan to build the largest dam in the world on the legendary Yangtze River. Because their […]

When Edward Middleton became chief of the Engineering Division at the Army Corps of Engineers Jacksonville District, he found that a whopping 60 members of the staff had been trained […]

Phillip Trapp was named AIIM's president in April, 1991, after having served as vice president for the 1990-91 term. TRW Financial Systems is a leading worldwide supplier of high performance […]

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Most records managers would be thrilled to boast an 85 percent accuracy rating for their files. But the Fleet Mortgage Corp. in Milwaukee, WI, a subsidiary of Fleet/Norstar Financial Group […]

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By Paula Lovejoy From the pastel colors of the screen display to the new icons symbolizing application programs, Windows 3.0 was designed to be a comfortable place to work. The […]