1. Continued Relevance of "Factors Meeting Effectiveness".
- Author
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Hinkin, Timothy R. and Tracey, J. Bruce
- Subjects
MEETINGS ,CONFERENCE rooms ,STANDARDS ,CONVENTION facilities - Abstract
The study was conducted to determine the key property attributes that contribute to meeting or program effectiveness. It coincided with the beginning of the substantial growth in the conference-center industry that continues today. For example, in 1998 ARAMARK Corp. managed about 30 conference centers. Today, the Harrison Lodging division of ARAMARK manages over 100 conference centers throughout North America, Europe and Asia. At the time of the study the industry was diverse and fragmented in terms of facility size and condition, and the International Association of Conference Centers was in the process of developing standards for association membership. Thus, understanding the factors that led to successful meetings was of great interest to the association. The study provided empirical support for the model of service relationships. It offers clarity regarding the antecedents and consequences of building relationships with business-travel customers in the luxury-hotel segment by establishing standardized regression weights for the proposed relationships in the model.
- Published
- 2003
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