Search

Additional file 1. Interview guide – context individual. Interview guide used in individual interviews of managers in Norway and the Netherlands.

Additional file 2. Interview guide focus group employees. Interview guide used on focus. Group interviews of employees in Norwegian nursing homes and homecare services.

Additional file 4. COREQ checklist.

Additional file 3. Interview guide managers. Interview guide used on focus group interviews of managers in Norwegian nursing homes and homecare services.

In Norway, a recent health reform urged municipalities to prepare for telecare alarm services to handle alarms associated to welfare technology and telecare technology in citizens’ homes. That requires a re-organisation of health and social services in many municipalities and several are preparing to establish new telecare alarm services operated in inter-municipal response centres. In this context, the research project “Model for Telecare Alarm Services” aims to study how existing telecare alarm services in Norwegian municipalities are organised and operated, and identify critical factors when designing new models for future services. This paper presents how an innovative simulation of health care services was used in the research project, when key informants from several municipalities, research partners and industry tested different models of telecare alarm services in a usability laboratory. The lessons learned by the research group showed that laboratory simulation was an efficient way of testing different scenarios of new telecare service models, together with key informants from heterogenous end-user groups. Nivå1