Search

A common approach for sequence tagging tasks based on contextual word representations is to train a machine learning classifier directly on these embedding vectors. This approach has two shortcomings. First, such methods consider single input sequences in isolation and are unable to put an individual embedding vector in relation to vectors outside the current local context of use. Second, the high performance of these models relies on fine-tuning the embedding model in conjunction with the classifier, which may not always be feasible due to the size or inaccessibility of the underlying feature-generation model. It is thus desirable, given a collection of embedding vectors of a corpus, i.e., a datastore, to find features of each vector that describe its relation to other, similar vectors in the datastore. With this in mind, we introduce complexity measures of the local topology of the latent space of a contextual language model with respect to a given datastore. The effectiveness of our features is demonstrated through their application to dialogue term extraction. Our work continues a line of research that explores the manifold hypothesis for word embeddings, demonstrating that local structure in the space carved out by word embeddings can be exploited to infer semantic properties., Comment: Accepted as a long paper to SIGDIAL 2024. 9 pages, 2 figures, 3 tables

Emotions are indispensable in human communication, but are often overlooked in task-oriented dialogue (ToD) modelling, where the task success is the primary focus. While existing works have explored user emotions or similar concepts in some ToD tasks, none has so far included emotion modelling into a fully-fledged ToD system nor conducted interaction with human or simulated users. In this work, we incorporate emotion into the complete ToD processing loop, involving understanding, management, and generation. To this end, we extend the EmoWOZ dataset (Feng et al., 2022) with system affective behaviour labels. Through interactive experimentation involving both simulated and human users, we demonstrate that our proposed framework significantly enhances the user's emotional experience as well as the task success., Comment: Accepted by SIGDIAL 2024

State-of-the-art task-oriented dialogue systems typically rely on task-specific ontologies for fulfilling user queries. The majority of task-oriented dialogue data, such as customer service recordings, comes without ontology and annotation. Such ontologies are normally built manually, limiting the application of specialised systems. Dialogue ontology construction is an approach for automating that process and typically consists of two steps: term extraction and relation extraction. In this work, we focus on relation extraction in a transfer learning set-up. To improve the generalisation, we propose an extension to the decoding mechanism of large language models. We adapt Chain-of-Thought (CoT) decoding, recently developed for reasoning problems, to generative relation extraction. Here, we generate multiple branches in the decoding space and select the relations based on a confidence threshold. By constraining the decoding to ontology terms and relations, we aim to decrease the risk of hallucination. We conduct extensive experimentation on two widely used datasets and find improvements in performance on target ontology for source fine-tuned and one-shot prompted large language models., Comment: Accepted to appear at SIGDIAL 2024. 9 pages, 4 figures

Supervised neural approaches are hindered by their dependence on large, meticulously annotated datasets, a requirement that is particularly cumbersome for sequential tasks. The quality of annotations tends to deteriorate with the transition from expert-based to crowd-sourced labelling. To address these challenges, we present CAMEL (Confidence-based Acquisition Model for Efficient self-supervised active Learning), a pool-based active learning framework tailored to sequential multi-output problems. CAMEL possesses two core features: (1) it requires expert annotators to label only a fraction of a chosen sequence, and (2) it facilitates self-supervision for the remainder of the sequence. By deploying a label correction mechanism, CAMEL can also be utilised for data cleaning. We evaluate CAMEL on two sequential tasks, with a special emphasis on dialogue belief tracking, a task plagued by the constraints of limited and noisy datasets. Our experiments demonstrate that CAMEL significantly outperforms the baselines in terms of efficiency. Furthermore, the data corrections suggested by our method contribute to an overall improvement in the quality of the resulting datasets., Comment: Accepted at TACL

Emotion recognition in conversations (ERC) is a crucial task for building human-like conversational agents. While substantial efforts have been devoted to ERC for chit-chat dialogues, the task-oriented counterpart is largely left unattended. Directly applying chit-chat ERC models to task-oriented dialogues (ToDs) results in suboptimal performance as these models overlook key features such as the correlation between emotions and task completion in ToDs. In this paper, we propose a framework that turns a chit-chat ERC model into a task-oriented one, addressing three critical aspects: data, features and objective. First, we devise two ways of augmenting rare emotions to improve ERC performance. Second, we use dialogue states as auxiliary features to incorporate key information from the goal of the user. Lastly, we leverage a multi-aspect emotion definition in ToDs to devise a multi-task learning objective and a novel emotion-distance weighted loss function. Our framework yields significant improvements for a range of chit-chat ERC models on EmoWOZ, a large-scale dataset for user emotion in ToDs. We further investigate the generalisability of the best resulting model to predict user satisfaction in different ToD datasets. A comparison with supervised baselines shows a strong zero-shot capability, highlighting the potential usage of our framework in wider scenarios., Comment: Accepted by SIGDIAL 2023

Existing user simulators (USs) for task-oriented dialogue systems only model user behaviour on semantic and natural language levels without considering the user persona and emotions. Optimising dialogue systems with generic user policies, which cannot model diverse user behaviour driven by different emotional states, may result in a high drop-off rate when deployed in the real world. Thus, we present EmoUS, a user simulator that learns to simulate user emotions alongside user behaviour. EmoUS generates user emotions, semantic actions, and natural language responses based on the user goal, the dialogue history, and the user persona. By analysing what kind of system behaviour elicits what kind of user emotions, we show that EmoUS can be used as a probe to evaluate a variety of dialogue systems and in particular their effect on the user's emotional state. Developing such methods is important in the age of large language model chat-bots and rising ethical concerns., Comment: accepted by SIGIR2023

Recent research on dialogue state tracking (DST) focuses on methods that allow few- and zero-shot transfer to new domains or schemas. However, performance gains heavily depend on aggressive data augmentation and fine-tuning of ever larger language model based architectures. In contrast, general purpose language models, trained on large amounts of diverse data, hold the promise of solving any kind of task without task-specific training. We present preliminary experimental results on the ChatGPT research preview, showing that ChatGPT achieves state-of-the-art performance in zero-shot DST. Despite our findings, we argue that properties inherent to general purpose models limit their ability to replace specialized systems. We further theorize that the in-context learning capabilities of such models will likely become powerful tools to support the development of dedicated and dynamic dialogue state trackers., Comment: 13 pages, 3 figures, accepted at ACL 2023

Task-oriented dialogue (TOD) systems function as digital assistants, guiding users through various tasks such as booking flights or finding restaurants. Existing toolkits for building TOD systems often fall short of in delivering comprehensive arrays of data, models, and experimental environments with a user-friendly experience. We introduce ConvLab-3: a multifaceted dialogue system toolkit crafted to bridge this gap. Our unified data format simplifies the integration of diverse datasets and models, significantly reducing complexity and cost for studying generalization and transfer. Enhanced with robust reinforcement learning (RL) tools, featuring a streamlined training process, in-depth evaluation tools, and a selection of user simulators, ConvLab-3 supports the rapid development and evaluation of robust dialogue policies. Through an extensive study, we demonstrate the efficacy of transfer learning and RL and showcase that ConvLab-3 is not only a powerful tool for seasoned researchers but also an accessible platform for newcomers.

Task-oriented dialogue systems aim to fulfill user goals through natural language interactions. They are ideally evaluated with human users, which however is unattainable to do at every iteration of the development phase. Simulated users could be an alternative, however their development is nontrivial. Therefore, researchers resort to offline metrics on existing human-human corpora, which are more practical and easily reproducible. They are unfortunately limited in reflecting real performance of dialogue systems. BLEU for instance is poorly correlated with human judgment, and existing corpus-based metrics such as success rate overlook dialogue context mismatches. There is still a need for a reliable metric for task-oriented systems with good generalization and strong correlation with human judgements. In this paper, we propose the use of offline reinforcement learning for dialogue evaluation based on a static corpus. Such an evaluator is typically called a critic and utilized for policy optimization. We go one step further and show that offline RL critics can be trained on a static corpus for any dialogue system as external evaluators, allowing dialogue performance comparisons across various types of systems. This approach has the benefit of being corpus- and model-independent, while attaining strong correlation with human judgements, which we confirm via an interactive user trial., Comment: Accepted as long paper at SIGDIAL 2022

User simulators (USs) are commonly used to train task-oriented dialogue systems (DSs) via reinforcement learning. The interactions often take place on semantic level for efficiency, but there is still a gap from semantic actions to natural language, which causes a mismatch between training and deployment environment. Incorporating a natural language generation (NLG) module with USs during training can partly deal with this problem. However, since the policy and NLG of USs are optimised separately, these simulated user utterances may not be natural enough in a given context. In this work, we propose a generative transformer-based user simulator (GenTUS). GenTUS consists of an encoder-decoder structure, which means it can optimise both the user policy and natural language generation jointly. GenTUS generates both semantic actions and natural language utterances, preserving interpretability and enhancing language variation. In addition, by representing the inputs and outputs as word sequences and by using a large pre-trained language model we can achieve generalisability in feature representation. We evaluate GenTUS with automatic metrics and human evaluation. Our results show that GenTUS generates more natural language and is able to transfer to an unseen ontology in a zero-shot fashion. In addition, its behaviour can be further shaped with reinforcement learning opening the door to training specialised user simulators., Comment: Accepted as a long paper to SIGDial 2022

Goal oriented dialogue systems were originally designed as a natural language interface to a fixed data-set of entities that users might inquire about, further described by domain, slots, and values. As we move towards adaptable dialogue systems where knowledge about domains, slots, and values may change, there is an increasing need to automatically extract these terms from raw dialogues or related non-dialogue data on a large scale. In this paper, we take an important step in this direction by exploring different features that can enable systems to discover realizations of domains, slots, and values in dialogues in a purely data-driven fashion. The features that we examine stem from word embeddings, language modelling features, as well as topological features of the word embedding space. To examine the utility of each feature set, we train a seed model based on the widely used MultiWOZ data-set. Then, we apply this model to a different corpus, the Schema-Guided Dialogue data-set. Our method outperforms the previously proposed approach that relies solely on word embeddings. We also demonstrate that each of the features is responsible for discovering different kinds of content. We believe our results warrant further research towards ontology induction, and continued harnessing of topological data analysis for dialogue and natural language processing research., Comment: Accepted as a long paper to SIGDIAL 2022 (Edinburgh)

Continual learning is one of the key components of human learning and a necessary requirement of artificial intelligence. As dialogue can potentially span infinitely many topics and tasks, a task-oriented dialogue system must have the capability to continually learn, dynamically adapting to new challenges while preserving the knowledge it already acquired. Despite the importance, continual reinforcement learning of the dialogue policy has remained largely unaddressed. The lack of a framework with training protocols, baseline models and suitable metrics, has so far hindered research in this direction. In this work we fill precisely this gap, enabling research in dialogue policy optimisation to go from static to dynamic learning. We provide a continual learning algorithm, baseline architectures and metrics for assessing continual learning models. Moreover, we propose the dynamic dialogue policy transformer (DDPT), a novel dynamic architecture that can integrate new knowledge seamlessly, is capable of handling large state spaces and obtains significant zero-shot performance when being exposed to unseen domains, without any growth in network parameter size.

Generalising dialogue state tracking (DST) to new data is especially challenging due to the strong reliance on abundant and fine-grained supervision during training. Sample sparsity, distributional shift and the occurrence of new concepts and topics frequently lead to severe performance degradation during inference. In this paper we propose a training strategy to build extractive DST models without the need for fine-grained manual span labels. Two novel input-level dropout methods mitigate the negative impact of sample sparsity. We propose a new model architecture with a unified encoder that supports value as well as slot independence by leveraging the attention mechanism. We combine the strengths of triple copy strategy DST and value matching to benefit from complementary predictions without violating the principle of ontology independence. Our experiments demonstrate that an extractive DST model can be trained without manual span labels. Our architecture and training strategies improve robustness towards sample sparsity, new concepts and topics, leading to state-of-the-art performance on a range of benchmarks. We further highlight our model's ability to effectively learn from non-dialogue data., Comment: 12 pages, 6 figures, pre-MIT Press publication version (author's final version), accepted for publication in TACL