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1. Burnertip and beyond: What will it take to open up retail gas distribution markets to real competition, open access, and customer choice? Who will benefit? What are the risks?

2. Does your company currently participate in natural gas market hubs? If yes, what have you learned? If no, why? What risks or benefits do you foresee in market hubs?

3. Is the vertically integrated utility a relic?

4. Do-it-yourself editorial.

5. Retail gas pricing.

6. A do-it-yourself editorial.

7. Transmission access.

8. Restructuring.

9. Surviving in the '90s: aggressively serving customer needs and creating a unique niche market is crucial if a utility is to survive in a competitive market.

10. Supply and image problems.

11. Future gas markets.

12. A do-it-yourself editorial.

13. Labor shortage.

14. Opportunities for growth.

15. No easy way.

16. John E. Hayes, Jr.

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