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The actions are oriented to delight travelers where existing protocols fall short of solving problems in the travel and tourism industry, seeking the retention of commuters by offering travel quality. The present study investigates the travel decision-making process by exploring the nexus between travel quality and re-travel intentions (RTI). The study also analyzes the relational switching cost's (RSC) unique role as a sequential mediator in driving travel quality through the theoretical lens of expectancy disconfirmation theory. Furthermore, the study also explores the role of gender in explaining RTI. 434 real-time responses were collected following the lifetime value (LTV) approach. The structural equation modeling (SEM) was used to test the hypotheses. The study reveals that travel quality significantly influences commuter satisfaction. The results also suggest the indirect effect of RSC on commuter satisfaction (CS) and (RTI). Finally, it is suggested that RTI is higher among female commuters than male commuters. The fundamental contribution of this study is developing and testing the travel decision-making process by extending the EDT model. Additionally, the TRAVQUAL scale contributes to measuring perceived and expected travel quality. Commuter satisfaction and relational switching costs act as sequential mediators, while gender emerges as a moderator, emphasizing the greater significance of re-travel intentions among female commuters post-RSC. These insights contribute valuable perspectives for enhancing travel experiences and decision-making processes in the travel and tourism industry.

Service failure is bound to happen, but dissatisfaction has always been undermined by scholars previously. The present study investigates dissatisfaction factors in travel decision-making leading towards re-travel intention with the help of the expectancy disconfirmation theory (EDT) model. Moreover, complaint behavior mediates the relationship between dissatisfaction and re-travel intention concerning the factors involved in it. For the findings, 434 real-time responses were collected through an offline survey following the lifetime value (LTV) approach. Kaiser-Meyer-Olkin (KMO) and Bartlett's tests were conducted to test the sphericity of the variables one by one. Furthermore, structural equation modeling (SEM) was implied to test the measurement and structural models. All the hypotheses supported and accepted the proposed research questions. The findings reveal that the dissatisfaction factors, with their interaction terms (transaction-based and experience-based), help study the variable dissatisfaction and its multifaceted concept in travel and tourism literature. Moreover, complaint behavior is identified as a key mediating factor in the relationship between dissatisfaction and re-travel intention, suggesting that commuters' response to dissatisfaction, including complaints, shapes their future re-travel intentions. The theoretical implications of the study are substantial, as it advances our understanding of commuter behavior in the context of public transport travel and tourism. Practically, the findings offer actionable insights for public transport authorities and service providers. Understanding the specific dissatisfaction factors influencing re-travel intention allows for targeted interventions to improve service quality and customer experience. Recognizing the importance of effective complaint management systems can help organizations better address customer grievances and mitigate the negative effects of dissatisfaction on re-travel intention.

Technology impacts human life in multiple ways, and the internet offers the facility to perform traditional money transactions instantly. However, technology adoption is risky, and numerous risks hinder the intention formation from using e-money services. The current work investigates four types of associated risks (financial, service, time, and psychological risk) impacting the use intention for e-money services among Saudi Arabian and estimating the effect of e-money services knowledge on the use intention. For the existing cross-sectional study, quantitative data were collected in Saudi Arabia on social media. Analysis was executed with 328 valid sample data with the partial least square structural equation modeling software SmartPLS 3.3. Results revealed that e-money services' financial, time, and service risks insignificantly influence the e-money usage intention. However, psychological risk and knowledge about e-money services significantly influence the use intention for e-money services. E-money services firms reduce financial, time, and service risk perceptions. Improving knowledge of e-money services and reducing the psychological risk build a favorable usage intention. The results help develop appropriate management and policy guidelines to facilitate Saudi Arabia to become a cashless society by 2030. The study's limitations and future research options are stated at the end. [ABSTRACT FROM AUTHOR]

Recently, the increase in urbanization has momentously intensified the climate issues in urban centres. A large number of the population is vulnerable to climate change living in urban areas all over the world. The decline in agricultural activities leads to food insecurity in urban areas. Urban gardening is promoted as a viable option to achieve food security and help reduce the climate impact in urban areas. Urban gardening can help reduce the carbon footprint, curtail food production's time and distribution costs, and offer food security and safety. Urban agriculture can be categorized as sustainable as it has economic, social, and climate impacts. The value-belief-norm framework is utilized to evaluate green gardening intentions and practices. The online survey collected cross-sectional data from 1,721 urban respondents in Malaysia. Based on the data analysis performed with structural equation modelling partial least square regression (SEM-PLS), it was found that the biospheric, egoistic, and altruistic values significantly influenced the new environmental paradigm. The environmental paradigm, awareness of consequences, and ascription of responsibility have significant positive effects on personal norms to engage in green gardening. The green trust and personal norms promote green gardening intention, subsequently leading to green gardening practices. A community-level effort is required to mitigate the climate change issue caused by urbanization and address food availability problems. Civic administration and residents should work together to protect the green spaces in urban centres, which promotes public well-being. [ABSTRACT FROM AUTHOR]