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The use of electronic procurement for medium and large enterprises is discussed, with focus on the benefits of saving costs and increased control over purchasing.

One 20ne's goal is to have a closed loop customer relationship model to ensure its products and services are targeted at new, current and past customers. If the mobile phone […]

GE Capital, one of the largest and most diversified financial services organisations, is an aggregate of 26 highly focused niche businesses, 16 of which are in Europe. It aims to […]

Customer self-service could soon be considered essential for e-business. A subtle shift is under way towards greater e-customer empowerment. Firms that fail to offer their Web customers an adequate degree […]

Product suppliers should not be overlooked by small businesses seeking IT advice since they are often closer to the hub of IT business than consultancies. The small business manager is […]

Who enjoys Christmas shopping? Who has time? Not many, which is why shopping over the Internet has such appeal. But e-tailers who get it wrong can undermine customers' perceptions of […]

Wap technology is not just reserved for the mobile phone, as ANNIE GURTON found at IBM's pervasive computing division So your globe-trotting executives want to change their itinaries in mid-journey […]

New technologies can transform the management of assets to make them more productive and Less costly to maintain. Just as new technologies are revolutionising supply chains, retailing and customer support, […]

In the 21st century patterns of work are changing. Managers must grapple with maintaining and motivating employees who are no longer based at central office -- if they want to […]

Are team-building weekends away from the office an effective way of breaking down barriers within a group or outstation jollies with short-lived results? Annie Gurton reports from the front In […]

When users contact a helpdesk they're probably already adrift in a sea of troubles. They need considerate appropriate professional help. It is regrettable but true that the helpdesk might be […]

Project management has always been a conservative science and a traditional art, and it's no different with the implementation Web-based projects. With Internet years compressed-like dog years - to a […]

No one wants to be a bad boss, but passing company directions down to the workforce may not always make you the most popular person. Annie Gurton gives some pointers […]

Interim managers combine the commitment of a full-time employee with the experience and authority of a consultant. Annie Gurton reviews the short, sharp shock benefits of a dedicated professional When […]

There will always be an element of uncertainty when making purchasing decisions, but there are tried-and-tested methods -- and some new ones -- for turning the guesstimating into calculating. Flexibility […]

Non-executive directors are a growing phenomenon for firms who need to plug a short-term knowledge gap, writes Annie Gurton IT managers might feel threatened if the rest of the board […]

When an audit of its UK sites revealed that only half of electronics manufacturer Celestica's PCs had 486 or Pentium chips, it was clear that a modern, modular infrastructure would […]

As the network and telecoms sectors continue to converge and rivals look to battle it out, ANNIE GURTON assesses what this means for your business In today's world, with voice […]

When GrandMet and Guinness merged in 1997 to form Diageo, they had similar IT systems and processes. The challenge Lay in managing people and formulating a unified strategy. There is […]

Outsourcing has its fans -- they claim it can cut costs and improve IT service Levels. But do these benefits outweigh the drawbacks? reviews the pros and cons The argument […]

Stylish but easily stolen, as against bulky but cheap. We all love the laptop, but don't be too hasty to write off the desktop. The increasing popularity of portable computers […]

Fear of being left behind is making IT managers much bolder in adopting new technologies. Being an early adopter of innovative solutions need not be too risky, writes According to […]

Helpdesks are beginning to shake off their negative image in users' eyes and are becoming the key to success or failure for many companies, as the findings of a royal […]

Keeping large IT projects on track is not easy, but it helps if you stay focused on the core objectives, otherwise when push comes to shove, the business benefits can […]

The takeover dilemma-what is a poor OT manager to do when their supplier is acquired or merges with another firm? Mergers and acquisitions (M&As) are endemic, and the chances are […]

Whether you move qucikly, or take the wait-and-see approach, integration remains an integral and complex part of an e-commerce site. Annie Gurton reports For total efficiency, a fully functional e-commerce […]

Annie Gurton reports on how organisations can keep control of procurement while devolving decisions to IT-literate end users Many IT managers believe that their job is made much harder by […]

Our survey suggests the skills shortage is coming off the boil. So should IT directors throw the golden handcuffs away? Annie Gurton advises To paraphrase Mark Twain, rumours of the […]

Many pioneers of E-commerce came a cropper, but you can learn from their mistakes More than one company has claimed to have Web-enabled its software by simply putting a button […]

Recommending an accounting system to a client often involves simple software that is easy to install and maintain, with an option to adopt an e-commerce functionality for the future.

Issues concerning the business banking facilities offered by online banking services are discussed. Particular attention is given to difficulties of online banking for businesses, including broadband access delays and security uncertainty.

Ease of use and compatibility of accounting software are paramount for businesses wishing to make the move into e-business.

Companies that hold or process computerized information on individuals should be aware of the profound differences that exist between US and European data protection laws. While the US limits data protection regulations to a few areas such as credit reporting, the European Union (EU) has complex legislation that requires organizations processing personal information to seek the consent of data subjects before any personal data can be transmitted. The only exceptions granted by the EU are those that relate primarily to data processing in the course of a public function such as health services and criminal investigations. Growing use of the Internet, which is practically impossible to control, may mean that companies may unintentionally fall afoul of EU data protection laws, particularly in grey areas related to the transmission of consumer and employee data.

It is easy to imagine the scenario: a discontented member of staff seeks to wreck as much havoc as possible on their erstwhile employer, and in the last few hours […]

Advice on finding and buying information technology supplies and equipment on the Internet is presented, with focus on the benefits gained in terms of efficiency and saving costs.

Accounting firms need to learn how to use information technology systems. The Financial Director is usually responsible for ordering an appropriate system, and inter-company access and direct input to accounting data can significantly improve business efficiency.

This article describes useful techniques for accountants who must speak with the press. The importance of preparation, presentation strategies, and audience considerations are discussed.