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Yüzyıllardır insanların bulunduğu her ortamda çatışmalar yaşanmaktadır. Bundan dolayı çatışma birçok çalışmaya konu olmuş, farklı yönlerden incelenmiştir. Bu çalışmada çatışma kavramı yönetim bilimi kapsamında ele alınmış ve işletmeler düzeyinde incelenmiştir. Çalışmanın amacı; işletmelerde kullanılan çatışma yönetim stratejilerini ve çatışma yönetimi yöntemlerini ölçmek ve bunların personelin demografik özelliklerine göre farklılaşıp farklılaşmadığını belirlemektir. Çalışma üç bölümden oluşmaktadır. Birinci ve ikinci bölümler teorik kısmı kapsamaktadır. Birinci bölümde işletmelerde çatışma kavramına, çatışmanın türlerine, işletmelerde çatışmanın kaynaklarına ve çatışma süreci kavramlarına değinilmiştir. İkinci bölümde işletmelerde çatışma yönetimi kavramına, çatışma yönetiminde kullanılan stratejilere, işletmelerde çatışmanın analizine, çatışma yönetiminde kullanılan yöntemlere ve çatışmanın doğurduğu olumlu ve olumsuz sonuçlara yer verilmiştir. Üçüncü ve son bölümde ise, tezin teorik kısmı pratikte test edilmiştir. Bu amaçla üretim alanında oldukça önemli yere sahip olan mobilya sektöründe anket tekniği ile alan araştırması yapılmıştır. Araştırmanın evrenini, Sivas İlinde Organize Sanayi bölgesinde bulunan kurumsallaşmış bir işletme olan Ofisline işletmesi personelleri oluşturmaktadır. Araştırma işletmelerde kullanılan çatışma yönetim stratejileri ve çatışma yönetim yöntemlerinin sonuçlarını ortaya koymaktadır., In every environment where people have existed for centuries, there were conflicts. Because of this, the conflict has been the subject of many studies and was considered from different points of view. In this study, the concept of conflict is considered within the framework of management science and is considered at the enterprise level. Purpose of the study; measure conflict management strategies and conflict management techniques used in enterprises, and determine if they differ in their demographic characteristics. The study consists of three parts. The first and second chapters cover the theoretical part. The first chapter mentions the concept of conflict in enterprises, the types of conflict, the sources of conflict in enterprises and the concept of the conflict process. The second chapter includes the concept of conflict management in enterprises, strategies used in conflict management, conflict analysis in enterprises, methods used in conflict management, as well as the positive and negative consequences of conflict. In the third and last chapter, the theoretical part of the thesis was tested in practice. To this end, field studies were conducted in the furniture sector, which occupies a very important place in the field of production. The sample study consists of 140 Ofisline employees, an organized enterprise in the Organized Industrial Zone in the province of Sivas. The study reveals the results of conflict management strategies and conflict management techniques used in this enterprise.

Die vorliegende Dissertation mit dem Titel „Förderung der Regierungsführung im Umweltbereich in Aserbaidschan im Rahmen der Europäischen Nachbarschaftspolitik: Möglichkeiten und Herausforderungen“ basiert auf der Analyse sich verändernder Muster der Regierungsführung im Bereich der Umweltpolitik in Aserbaidschan. Sie kommt zum Ergebnis, dass diese Transformation im Einklang mit der Theorie der Multi-Level-Governance steht, welche postuliert, dass in modernen Gesellschaften Politik nicht alleine von der Regierung formuliert und umgesetzt, sondern von einer Vielzahl von gesellschaftlichen Akteuren mit legitimem Interesse an den Ergebnissen dieser Politiken bestimmt wird. Diese Akteure umfassen internationale Institutionen, Wirtschaftskreise, Nichtregierungsorganisationen und die Zivilgesellschaft und agieren in einem Kontext, der sich durch ständiges Verhandeln auszeichnet. Sie bewegen sich innerhalb von Netzwerken, in welchen hierarchische Strukturen nach und nach durch partnerschaftliche Abmachungen abgelöst werden. Dies gilt insbesondere für den Umweltsektor in Aserbaidschan, welcher trotz der langen Tradition staatlicher Dominanz Anzeichen der Transformation hin zu einem auf Netzwerken basierenden Führungsstil zeigt. Dieser Wandel vollzieht sich im Kontext eines Reformprozesses, welcher aktuelle Herausforderungen im Umweltschutzbereich in Abstimmung mit der Entwicklungsagenda der Regierung und den Verpflichtungen gemäß dem gemeinsamen Aktionsplan der Europäischen Union und Aserbaidschan aus dem Jahr 2006 lösen soll. Die Analyse von Umwelt-Subsektoren enthüllt Lücken in der Politik, die im Rahmen dieser Reformen in Angriff genommen werden müssen. Dabei spielt die Expertise und technische Unterstützung der Europäischen Union eine wichtige Rolle, da sich das europäische Umweltmanagement-Modell als eines der besten seiner Art weltweiter Akzeptanz erfreut und daher eine wertvolle Inspirationsquelle für eine zielorientierte Politik darstellt. Basierend auf dieser Analyse werden in der Arbeit Politikempfehlungen ausgearbeitet, die den Entscheidungsträgern sowohl innerhalb der Regierung als auch in den relevanten Generaldirektionen der Europäischen Kommission, die sich mit Aserbaidschan beschäftigen, eine wissenschaftliche Analyse praktischer Politikanforderungen des Umweltbereichs bietet und potentielle Entwicklungsperspektiven aufzeigt. Darüber hinaus werden Vorschläge für zukünftige Forschungen in verwandten Wissenschaftsbereichen gemacht., The present dissertation is based on the analysis of the changing governance patterns in the area of environmental management in Azerbaijan. It argues that this transformation is in agreement with the theory of Multi-Level Governance. The theory posits that in modern societies public policies are formulated and executed not by the government alone but by a multitude of other societal actors, i.e. stakeholders that have vested interests in the outcome of these policies. These stakeholders range from international institutions and business circles to NGOs and civil society and act in the context of constant negotiation and bargaining. They act within networks where hierarchy is gradually replaced by cooperative arrangements. This is particularly true for the environmental sector in Azerbaijan that despite its long tradition of government dominance shows signs of transformation toward a network-based management style. This change is taking place in the context of the ongoing reform process that aims at removing existing challenges to environmental protection in line with the government’s development agenda and in line with its commitments under the Action Plan jointly adopted by the European Union and Azerbaijan in 2006. The analysis of environmental sub-sectors reveals policy gaps that need to be addressed in the course of the reform. The EU’s expertise and technical assistance is crucial in this regard as the European model of environmental governance has received a global acceptance as one of the best models and therefore can provide a valuable source of inspiration for a targeted policy action. Based on this analysis, policy recommendations have been drawn that aim at providing the policy-makers both within the Government and relevant Directorates-General of the European Commission that deal with Azerbaijan with scientific analysis of practical policy demands of the environmental sector and its potential development perspectives. Finally, avenues for future research in adjacent areas of scientific knowledge are explored and some suggestions are put forth.