The effects of alpha (α) particles on the transport of helium ash driven by collisionless trapped electron mode (CTEM) turbulence are analytically studied using quasi-linear theory in tokamak deuterium (D) and tritium (T) plasmas. Under the parameters used in this work, the transport of helium ash is mainly determined by the diffusion due to very weak convection. It is found that the ratio between helium ash diffusivity and effective electron thermal conductivity (D He/χ eff) driven by CTEM turbulence, which is a proper normalized parameter for quantifying the efficiency of helium ash removal, is smaller than unity. This indicates the less efficient removal of helium ash through CTEM turbulence as compared with ion temperature gradient (ITG) turbulence in [Angioni et al 2009 Nucl. Fusion 49 055013]. However, the efficiency of helium ash removal is increased 55% by the presence of 3% α particles with their density gradient being equivalent to that of electrons, and this enhancement can be further strengthened by steeper profile of α particles. This is mainly because the enhancement of helium ash diffusivity by α particles is stronger than that of the effective electron thermal conductivity. Moreover, the higher fraction of T ions, higher temperature ratio between electrons and thermal ions as well as flatter electron density profile, the stronger enhancement of D He/χ eff, and α particles further strengthen the favorable effects of these parameters on the removal of helium ash.