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Copyright of Revista Colombiana de Educación is the property of Universidad Pedaggica Nacional and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Objective: This paper aims to know indicators related to burnout syndrome and work engagement shown in public employees, based on the burnout-engagement model. Method: A descriptive-explanatory research was conducted. 147 employees from a government agency (Mendoza, Argentina) were sampled. The paper includes data gathered using the Maslach Burnout Inventory - General Survey and Utrech Work Engagement Scale -UWES. Results: Associated to psycho-social indicators on burnout and work engagement are shown. Based on a bivariate model, the analysis shows that both instruments are highly correlated in their different sub-scales. In a cluster analysis of k media, and also, 25,8% of the sample shows high levels of emotional fatigue and cynicism; while the rest of the samples (74,2%) report high levels of professional efficacy and engagement. The burnout/engagement model allows identify two coexisting psychosocial profiles that would explain different well-being/discomfort levels of employees. Conclusions: The results are relevant inputs for the construction of strategies focus on prevention of burnout as a psychosocial risk, for the strengthening of work engagement and promotion of the revaluation of public employment. [ABSTRACT FROM AUTHOR]

Copyright of Dilemas Contemporáneos: Educación, Política y Valores is the property of Dilemas Contemporaneos: Educacion, Politica y Valores and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Introduction: Social representations are a type of practical knowledge that modulate our behaviors. In the area of services, this theoretical construct is of special importance, as it can influence the ways of providing services and the relationship between providers and users. Main objective: This research aims to analyze the possible relationship between the social representations that the service providers have upon the elderly members of the population and the characteristics that are associated with the services for such people. Method and technique: A qualitative methodology was used in this work. 27 gerontological service providers from the eastern area of the province of Mendoza in Argentina took part in this analysis. The data collection instrument was the semistructured interview and the information obtained was analyzed using the Grounded Theory. Results: The results show that the gerontological service providers consider the elderly as dependent people. Thus would insure basic care but also would limit the access to other rights such as leisure, social and cultural activities. Furthermore, it was found that aspects such as elderly assistant's education, age and working environments influence upon the way the elderly social representation is structured. Conclusions: The social representations of those who provide services to elderly people can condition their practices with this population, resulting in iatrogenic services that do not aim to promote active aging for the elderly adults. [ABSTRACT FROM AUTHOR]