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The student-as-employee metaphor emphasizes student accountability and participation in learning and provides instructors with work-oriented methods for creating a productive class environment. The authors propose that the tenets of performance management in work organizations can be applied to the classroom. In particular, they focus on three important areas within performance management: identifying performance, developing performance, and dealing with the social environment associated with managing performance. Beyond implications for course management, the authors discuss the instructor's role in the performance management process, directions for future research, and the value of these classroom practices for the work setting. (Contains 1 table.)

The student-as-employee metaphor emphasizes student accountability and participation in learning and provides instructors with work-oriented methods for creating a productive class environment. The authors propose that the tenets of performance management in work organizations can be applied to the classroom. In particular, they focus on three important areas within performance management: identifying performance, developing performance, and dealing with the social environment associated with managing performance. Beyond implications for course management, the authors discuss the instructor’s role in the performance management process, directions for future research, and the value of these classroom practices for the work setting. [ABSTRACT FROM AUTHOR]

Lessons may be learned from analyzing how a medical unit dramatically improved patient satisfaction scores, only to have the scores drop in future years. This article describes one hospital's experience in improving patient satisfaction by employing a parallel learning structure that promoted innovation and employee involvement. The reasons that gains in patient satisfaction and quality were not sustained are analyzed, and change management theory is used to explain what healthcare managers can do to prevent such capitulation in their own improvement efforts. [ABSTRACT FROM AUTHOR]

No longer on the fringes of research design, meta-analysis has established a methodological foothold in social science research. The use of meta-analysis as a research method to study social conflict, however, remains limited. This article is designed to increase the accessibility of meta-analyses, while identifying issues and controversies. To this end, we offer examples from our own experiences in an overview of the development, choices, and challenges of a meta-analysis, as well as more technical references for further instruction. [ABSTRACT FROM AUTHOR]

Lessons may be learned from analyzing how a medical unit dramatically improved patient satisfaction scores, only to have the scores drop in future years. This article describes one hospital's experience in improving patient satisfaction by employing a parallel learning structure that promoted innovation and employee involvement. The reasons that gains in patient satisfaction and quality were not sustained are analyzed, and change management theory is used to explain what healthcare managers can do to prevent such capitulation in their own improvement efforts.