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Creatieve onderzoeksmethoden in de zorg zijn veranderd door de komst van COVID-19. Bij (het ontwerpen van) innovaties moet steeds gekeken worden of en hoe deze in de praktijk toegepast kunnen worden. Een nieuwe situatie zorgt voor nieuwe kansen, maar vraagt aan de andere kant ook om een verandering in de manier van werken. Al decennialang duikt in moeilijke tijden de uitspraak “Never let a good crisis go to waste” op. Zo ook nu, nu de huidige crisis nieuwe kansen biedt voor het ontwerpen voor en met de zorg.

When designing interventions for health, multidisciplinary teams increasingly work according to an ‘agile’ process. Potential benefits of this approach are better knowledge transfer, stakeholder inclusion, and removal of barriers to interactions. Unfortunately, the question whether agile approaches are useful in designing health interventions remains as yet unanswered. To contribute to current knowledge, we analysed the process and results of a large multidisciplinary project with an agile approach. Our case study shows such an approach may indeed be a feasible method for the development of health interventions. The process allowed for a high pace, and good stakeholder inclusion. Some limitations also occurred. The agile approach favours speed over rigour, which hinders integration of user research and scientific evidence in the development process. Multidisciplinary cooperation remains difficult because of the limited availability of experts and stakeholders. Finally, the difficulties in documenting the process and results of the agile approach limit its use in scientific projects. Published at https://research.shu.ac.uk/design4health/publications/2020-conference-proceedings Vol. 2

(‘Co’-)Designing for healthy behaviour greatly benefits from integrating insights about individual behaviour and systemic influences. This study reports our experiences in using insights about individual and systemic determinants of behaviour to inform a large co-design project. To do so, we used two design tools that encourage focusing on individual determinants (Behavioural Lenses Approach) and social / systemic aspects of behaviour (Socionas). We performed a qualitative analysis to identify 1) when and how the team applied the design tools, and 2) how the tools supported or obstructed the design process. The results show that both tools had their distinctive uses during the process. Both tools improved the co-design process by deepening the conversations and underpinnings of the prototypes. Using the Behavioural Lenses under the guidance of a behavioural expert proved most beneficial. Furthermore, the Socionas showed the most potential when interacting with stakeholders, i.c. parents and PPTs.

From the article: Research through Design projects in the health domain often involve collaborations of design and healthcare researchers. All partners have their own ideas and expectations with regard to what they consider valid ways to support their work. The evidence-based approach that dominates healthcare research differs from the ways that are common in design research, in which more iterative approaches are applied with focus on developing solutions to fit to the users and their context. The question that we address is twofold: a) How do differences in grounding approaches manifest themselves in projects where design and healthcare researchers collaborate? And b) How do project teams deal with these differences? We analyzed the grounding practices within ten Dutch research projects that address the development of e-health applications to support people as they grow older. All projects are collaborations of design and healthcare researchers and practice partners. We applied a multiple case study research approach in two series of interviews, with a cross-case interpretation after the first series of interviews to direct the second series. Differences in grounding approaches in the projects manifest themselves on four themes, each representing a spectrum: time, structure, control and position. These differences provided challenges, but were also used to strengthen the project.

Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different perspective as its starting point: it is a process of creative inquiry aimed at the experiences of the individual user. ‘Service design, insights from 9 case studies’ is the final publication of the Innovation in Services programme. During this programme, creative design agencies applied the methods of service design in nine different projects.