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Long-distance travel has seen little attention in the past, largely due its sporadic nature. A single long-distance trip can amount to a distance equivalent to a year's worth of commute trips, resulting in a similar, if not worse, environmental footprint. Understanding travellers' behaviour is thus just as relevant for such trips. As international travel is slowly picking up from the COVID-19 pandemic, it has been marred by an abundance of national and regional pandemic-related safety measures. While their primary goal is to protect the local population from infection, these safety may also make travellers feel safer while travelling. This perceived safety can - and likely does - differ from the true efficacy of the measures. In this research, we investigate people's perception of eight COVID-19-related safety measures related to long-distance trips and how subjective perception of safety impacts their mode choice among car, train and aircraft. We employ a Hierarchical Information Integration (HII) approach to capture subjective perceptions and then model the obtained data by means of a Latent Class Choice Model, resulting in four distinct segments. To extrapolate the segments onto the rating experiment of HII, we apply a weighted least squares (WLS) regression, to obtain segment-specific safety perception. Two segments show a relatively high value-of-time (72EUR/h and 50EUR/h), tend to be more mode-agnostic and prefer determining the level of risk by themselves (relying primarily on infection and vaccination rate). The remaining two segments have a lower value-of-time (38EUR / h and 15EUR/h) and have strong mode affinity, for the train and car respectively. Future research could look into a way that segments the sample based on both the mode choice and rating experiment, providing additional insights into the heterogeneity of individuals in their perceptions.

Understanding user's perception of service variability is essential to discern their overall perception of any type of (transport) service. We study the perception of waiting time variability for ride-hailing services. We carried out a stated preference survey in August 2021, yielding 936 valid responses. The respondents were faced with static pre-trip information on the expected waiting time, followed by the actually experienced waiting time for their selected alternative. We analyse this data by means of an instance-based learning (IBL) approach to evaluate how individuals respond to service performance variation and how this impacts their future decisions. Different novel specifications of memory fading, captured by the IBL approach, are tested to uncover which describes the user behaviour best. Additionally, existing and new specification of inertia (habit) are tested. Our model outcomes reveal that the perception of unexpected waiting time is within the expected range of 2-3 times the value-of-time. Travellers seem to place a higher reward on an early departure compared to a penalty for a late departure of equal magnitude. A cancelled service, after having made a booking, results in significant disutility for the passenger and a strong motivation to shift to a different provider. Considering memory decay, our results show that the most recent experience is by far the most relevant for the next decision, with memories fading quickly in importance. The role of inertia seems to gain importance with each additional consecutive choice for the same option, but then resetting back to zero following a shift in behaviour.