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A hot new tool is making the rounds among hospitals, and it has the power to enact true change in quality and patient care. Called HLQAT (pronounced hellcat), the Health [...]

Given the choice between being the McDonald's of nursing facilities or the Starbucks, Grace Healthcare President and COO Trent Tolbert chooses Starbucks. 'We're standardized down to the paint color in [...]

It's all in tine timing, according to John Buran, president and CEO of Flushing Financial Corp. in New Hyde Park, NY. And, okay, maybe luck has something to do with [...]

When Barbara Mannino first arrived at Vista Community Clinic in Vista, Calif. as CEO in 1983, the interior walls didn't go all the way up to the ceiling. The stairs [...]

Bob Bunker of Affordable Care, Inc. in Raleigh, NC recently found inspiration for himself and his company in Jim Collins' book, From Good to Great: Why Some Companies Make the [...]

It happens in every law firm, every company: people leave for a more tempting offer somewhere else. But when it happens at Patton Boggs LLP, managing partner Stuart Pape takes [...]

Kathy Ireland doesn't just lend her name to the 15,000 or so products she licenses. To each item in the Kathy ireland Worldwide catalog, the former model and lifetime entrepreneur [...]

With a nationwide drop in passenger traffic in the past year approaching 12%, airport directors may not always have a lot to be thankful for these days. But William Vanecek, [...]

With a nationwide drop in passenger traffic in the past year approaching 12%, airport directors may not always have a lot to be thankful for these days. But William Vanecek, [...]

The rank-and-file employees of award-winning Aegis Living know all about the little perks and entitlements of the privileged. That's because they get the perks, too. [ILLUSTRATION OMITTED] Discounted dry-cleaning and [...]

Advances in healthcare information technology are changing the ways hospitals treat patients and do business. In a few pioneering hospitals, those changes are starting to reach the operating room. [ILLUSTRATION [...]

James Minutello describes himself as the quintessential entrepreneur, complete with that job description's strengths and weaknesses. 'Entrepreneurs aren't known for their structure as much as their vision and their tenacity,' [...]

Group purchasing organizations save hospitals money, but Broadlane takes the GPO concept a step further. [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] 'Our model is not for everybody,' said David Ricker, president and [...]

You've spent millions to get your institution's information technology up to speed: selecting the right vendor, buying suitable hardware, surviving the installation and testing process. But once it's all in [...]

Although Complete Production Services, Inc. provides an expansive range of services to oil and gas companies, don't try to talk to Joseph Winkler about one-stop shopping. 'Each service we offer [...]

Bill Harris is a little embarrassed to admit it, but he's old enough to remember when editing film actually meant splicing together lengths of film. But like the medium itself, [...]

Imagine you step outside your house to discover a pool of water bubbling out of your front yard. You call a plumber. The plumber scratches his head and tells you [...]

It's been a tough few years for those in the hospitality industry, but Glenn Higdon, CEO of LinGate Hospitality in Owens-boro, Ky., knows a little something about adapting with the [...]

Five years ago, physicians groups considering a switch to electronic health records did not have much to look forward to. There were so many costs: startup fees ranging from $3,000 [...]

If there ever were two local heroes, they've got be Noe Hinojosa, Jr. and Robert Estrada, two guys who grew up in Brownsville, Texas and went on to form Estrada [...]

Take a few minutes to explore columbushosp.org, and you'll discover something not always available on hospital websites: Columbus Community Hospital in Columbus, Neb. publishes quality reports. On a quarterly basis, [...]

At a recent quarterly meeting, Dale Whitney, president of Western United Life Assurance Company in Spokane, Wash., had some playful words for his employees. 'It's getting a little boring here,' [...]

One of Bob Bartel's hospital clients used to hold luncheon meetings with area physician groups. The physician liaison would show up at the office with a couple of pizzas for [...]

When Dr. Robert Kelley became president of the University of North Dakota in July 2008, he landed an additional opportunity rarely seen in academic circles: to build his leadership team [...]

In April, the world was enthralled by news of influenza H1N1, the new 'swine flu' strain that quickly spread through Mexico and the world. With the latest threat of a [...]

By now, most hospitals have already taken a first pass at cutting supply costs--joining group purchasing organizations, forming value assessment teams, and standardizing commodities. But there is still work to [...]

Resurrection Health Care wasn't looking for an information system when it launched its mission to build a better ICU. But that's what it ended up with--and then some. After forming [...]

One evening last March, Suburban Hospital in Bethesda, Md. put on a community forum about Methicillin-resistant Staphylococcus Aureus (MRSA). Not exactly a light topic for a Thursday night. Yet about [...]

In April 2007, Highland Hospital of Rochester, NY learned that a laptop computer containing patient information was stolen from a business office and sold on eBay. Within a month, the [...]

Let's say you have a rash. It's not a crisis, but it's uncomfortable. And it's in a place on your body where, well, let's just say most people can't see [...]

There's a monthly event, observed by all IT professionals, of which the rest of us remain blissfully unaware: Patch Tuesday. On the second Tuesday of each month, Microsoft releases its [...]

Bernard Roy believes in holding lots of lean business practice events. But his goal is not to make his company run leaner. 'It's a tool we use to improve our [...]

Anyone who has ever served on an acquisition review board for a piece of high-tech hospital equipment has probably thought, at one time or another, of Betamax. Introduced by Sony [...]

Before last spring, the ED waiting room at Parkland Hospital in Dallas looked pretty much the same every morning. A bunch of empty chairs and a long line snaking down [...]

The nursing managers at Piedmont Hospital in Atlanta are already building their staff schedules with the help of an online tool. But soon, the entire 1,600-member nursing staff will get [...]

Charlie Smith was living the good life in Florida--golfing, fishing, and generally doing what retired people do--when he got a call from his old friend John Casey. Then the CEO [...]

When Phase III of the final regulations of the physician self-referral prohibition in Section 1877 of the Social Security Act (commonly referred to as the Stark law) was released before [...]

Michael Thompson remembers a darker time in the auto business. He started in 1967 as a salesman, when the prevailing attitude was almost antagonistic toward the customer. 'The average salesperson [...]

A few things have changed in the 20 years that Richard Irwin Jr. has been president and CEO at Health Central in Ocoee, Fla. For one thing, the facility is [...]

Since his promotion three-and-a-half years ago to executive director at Plymouth Village in Redlands, Calif., Keith Kasin has been thinking a lot about community. The CCRC best serves its residents, [...]

On an August afternoon at St. John's Pleasant Valley Hospital in Camarillo, Calif., employees gathered to heap their plates with barbecue and bask in the appreciative words of hospital leaders. [...]

You've planned this moment for months. You've survived product reviews and presentations, site visits and endless planning meetings, installation and training, and the first tense days of go-live. And now, [...]

When Lee Royce took the helm as president of Mississippi College in 2002, he faced a discouraging statistic: enrollment at the state's oldest college was on the decline, and statewide [...]

To keep his hospital system on track, Richard Mendoza strives to stay ahead of the curve. 'I'm a marketing person,' he said. 'Hospitals are notorious for getting into marketing shares [...]

When George Washington University Hospital in Washington, DC, opened its new facility in 2002, it boasted one of the most technologically advanced wireless systems in the country. By mid-2006, administrators [...]

Price, scope, and time. That's what Diana McKenzie describes as the trilogy of negotiating a good IT contract. 'If you get those things right, you're a good way there,' said [...]

When Steven Berger gives one of his healthcare finance seminars, he takes an informal survey. 'I ask, 'How many of your hospitals are setting effective financial goals?' If there are [...]

Bancroft NeuroHealth president Toni Pergolin advocates an open-book policy with her management team. Open checkbook, to be exact. 'People need to understand what the financials look like,' said the former [...]

Funny story about how Warren Dedrick, a collections guy, came to run a software company. 'About 23 years ago, I bought a software package called TR Software for a company [...]

Ryan Beaty hates to sound like a broken record, but he's got a message regarding our nation's healthcare system: something's gotta give. [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] 'The thing [...]