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The work is devoted to the topic of credibility in social work. For understanding of the whole context, it is necessary to start with the key concepts because the phenomenon of confidence is processed there. The thesis notices the conditions and rules of the origin and following development of the relationship based on trust. Then the related psychological needs and values of human are the main concern. The accent of confidence is highlighted in the context of its relationship to social institutions and structures of social capital. The thesis subsequently deals with the role of intimacy, the development of identity and individuation. At the same time the theme of family in the context of work is developed too. The topic of trust in relation to social work, the skills and qualifications of social workers are solved separately. It equally shows the theme of trust in connection with the main ethical approaches to sensitive ethical issues. The basic overview of problematic trends in social work, i.e. assistant syndrome and burnout is also offered. Biographical narration of social workers not only the topic of trust but also other topics are continuously assessed in separate chapters. The main aim of this thesis is understanding of the general and specific factors influencing the formation of trust.