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3. A Supply Chain View on Certification Standards: Does Supply Chain Certification Improve Performance Outcomes?

Author

Wiengarten, Frank, Onofrei, George, Humphreys, Paul, Fynes, Brian, Chiarini, Andrea, Editor-in-chief, Choudhary, Alok, Series editor, Coronado Mondragon, Adrian E., Series editor, Found, Pauline, Series editor, Gouvea da Costa, Sergio E., Series editor, Heras-Saizarbitoria, Inaki, Series editor, Jacobs, Kerry, Series editor, Neamtu, Adina Claudia, Series editor, Russell, Roberta S., Series editor, Starr, Martin, Series editor, Vagnoni, Emidia, Series editor, Vecchi, Alessandra, Series editor, Yadollahi Farsi, Jahangir, Series editor, and Heras-Saizarbitoria, Iñaki, editor

Published
2018
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4. Exploring the quality performance implications of temporary workers: the importance of process capabilities.

Author

Wiengarten, Frank, Onofrei, George, Fynes, Brian, and Humphreys, Paul

Subjects
PROCESS capability, TEMPORARY employees, COST control, MANUFACTURING processes, PRESSURE control
Abstract

The current pandemic with its associated economic downturn has intensified the pressures on companies to produce quality offerings with an increased pressure on cost controls. Across industries companies have reduced their costs by enhancing their ability to operate flexibly, through increasing the use of temporary workers. However, such a reliance on temporary workers is generally associated with deteriorating quality. In order to untangle the relationship between quality and temporary workers we address the following research questions: (1) What are the quality performance implications of employing temporary workers? and (2) Can process capabilities eliminate the potential quality performance deterioration that are due to temporary workers? Process capabilities are conceptualised through the plant's level of of-the-art manufacturing processes technology. To address our research questions, we utilise survey data collected through the Global Manufacturing Research Group. The results suggest that an increased usage of temporary workers significantly increases reject rates and customer returns. Furthermore, we identified that managers cannot rely on their processes to safeguard them from quality performance deterioration, when employing temporary workers. [ABSTRACT FROM AUTHOR]

Published
2022
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