1. Measuring and evaluating hospital restructuring efforts. Eighteen-month follow-up and extension to critical care, Part 1
- Author
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Mary T. Kinneman, Mary Agnes Fox, Mark J. Young, Fuss Ma, Yvonne E. Bryan, and Kim S. Hitchings
- Subjects
Program evaluation ,medicine.medical_specialty ,Critical Care ,Quality Assurance, Health Care ,Leadership and Management ,Restructuring ,media_common.quotation_subject ,Nursing Staff, Hospital ,Job Satisfaction ,Patient satisfaction ,Nursing ,Acute care ,Health care ,Medicine ,Humans ,Quality (business) ,Hospital Mortality ,media_common ,Quality of Health Care ,business.industry ,General Medicine ,Length of Stay ,Pennsylvania ,Evaluation Studies as Topic ,Patient Satisfaction ,Hospital Restructuring ,Job satisfaction ,business ,Quality assurance ,Hospital Units - Abstract
Increasingly, hospital restructuring is viewed with skepticism because of a lack of systematic and rigorous evaluation of its impact on quality of care. This first article in a two-part series describes comprehensive evaluation of the effects of hospital restructuring on patient satisfaction, nurse satisfaction, costs of care, and clinical quality on four medical-surgical units at a large tertiary hospital. In addition, early application of the model to critical care is described. A quasiexperimental pre- and post-design combined with concurrent control units for selected measures was the overall strategy. The authors conclude that comprehensive restructuring of hospital-based care can take place in a manner that preserves multiple dimensions of quality while decreasing costs. This only can be ascertained, however, through rigorous and systematic measurement and evaluation. Part 2 will detail application and evaluation of the restructuring model in the critical care environment.
- Published
- 1998