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Pada masa era globalisasi saat ini, manajemen hotel harus menerapkan program- program pelatihan untuk karyawan guna meningkatkan skill dan pengetahuan yang berdampak terhadap motivasi kerja dan kinerja karyawan. Adapun tujuan penelitian ini untuk mengetahui jenis pelatihan yang digunakan serta implikasinya terhadap motivasi kerja dan kinerja karyawan di Desamuda Villas. Populasi dalam penelitian ini yaitu Human Resources Manager (HRM), front office supervisor dan karyawan front office serta menggunakan teknik purposive sampel. Metode yang digunakan dalam penelitian ini adalah metode kualitatif. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah observasi, wawancara, studi kepustakaan dan dokumentasi serta teknik analisis yang digunakan yaitu Miles dan Hubberman. Hasil penelitian ini menyatakan bahwa jenis- jenis pelatihan di Desamuda Villas adalah perawatan diri (grooming), menyambut dan melayani tamu (welcoming and serving guests), etika berkomunikasi bagi front office, etika bertelefon (telephone manner), manajemen waktu (time management) dan mengatasi tamu komplain (handling complain). Adapun Implikasi dari pelatihan tersebut pada motivasi kerja dan kinerja karyawan adalah berdampak baik. Namun, kinerja karyawan pada pelatihan mengatasi tamu komplain (handling complain) kurang berdampak baik. In the current era of globalization, hotel management must implement training programs for employees to improve skills and knowledge that have an impact on work motivation and employee performance. The purpose of this study was to determine the type of training used and its implications for work motivation and employee performance at Desamuda Villas. The population in this study is Human Resources Manager (HRM), front office supervisor and front office employee and uses a purposive sample technique. The method used in this research is qualitative method. Data collection techniques used in this study were observation, interviews, literature study and documentation as well as analytical techniques used, namely Miles and Hubberman. The results of this study indicate that the types of training at Desamuda Villas are grooming, welcoming and serving guests, communication etiquette for the front office, telephone manners, time management and time management. Overcoming guest complaints (handling complaints). The implication of the training on work motivation and employee performance is a good impact. However, the employee's performance in the training to deal with guest complaints (handling complaints) did not have a good impact.

Karyawan merupakan aset yang sangat penting untuk mencapai tujuan perusahaan. Salah satu cara untuk meningkatka kinerja karyawan adalah pemberian kompensasi yang layak. Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh pemberian kompensasi finansial dan non finansial secara parsial dan simultan terhadap kinerja karyawan Best Western Kuta Villa. Teknik sampling yang digunakan adalah Quota Sampling dimana menggunakan 41 orang karyawan tetap hotel Best Western Kuta Villa. Teknik analisis data yang digunakan adalah analisis regresi linier berganda, analisis determinasi, uji T, dan uji F. Dari hasil penelitian diketahui bahwa kompensasi finansial dan kompensasi non finansial secara bersama-sama berpengaruh signifikan terhadap kinerja karyawan dengan nilai F hitung 9,492. Kompensasi finansial berpengaruh positif dan signifikan terhadap kinerja karyawan dengan nilai t hitung sebesar 2,159. Kompensasi non finansial berpengaruh positif dan signifikan terhadap kinerja karyawan dengan nilai t hitung sebesar 3,814. Kompensasi finansial dan kompensasi non finansial memberikan pengaruh sebesar 33,3% terhadap kinerja karyawan, sedangkan sisanya sebesar 66,7% dipengaruhi oleh faktor lain diluar penelitian ini. Employees are a very important asset to achieve company goals. One way to improve employee performance is to provide proper compensation. This study aims to determine how the effect of partial and simultaneous provision of financial and non-financial compensation on the performance of Best Western Kuta Villa employees. The sampling technique used is Quota Sampling which uses 41 permanent employees of the Best Western Kuta Villa hotel. The data analysis technique used is multiple linear regression analysis, determination analysis, T test, and F test. From the research results it is known that financial compensation and non-financial compensation together have a significant effect on employee performance with an F count of 9.492. Financial compensation has a positive and significant effect on employee performance with a t value of 2.159. Non-financial compensation has a positive and significant effect on employee performance with a t-value of 3.814. Financial compensation and non-financial compensation have an effect of 33.3% on employee performance, while the remaining 66.7% is influenced by other factors outside this study.

Kinerja karyawan memegang peranan penting bagi keberhasilan suatu organisasi. Agar dapat melaksanakan tugas dan fungsinya dengan baik, faktor yang dapat mempengaruhi kinerja karyawan yaitu beban dan lingkungan kerja. Penelitian ini bertujuan untuk menganalisis pengaruh beban dan lingkungan kerja terhadap kinerja karyawan di Hotel Plataran Ubud. Teknik pengumpulan data yang digunakan dengan menyebarkan kuesioner kepada responden yang merupakan karyawan Hotel Plataran Ubud yang berjumlah 38 karyawan. Responden tersebut dipilih dengan menggunakan teknik pengambilan sampling jenuh atau menggunakan seluruh populasi sebagai sampel penelitian. Data hasil pengumpulan kuesioner kemudian dilakukan analisis kuantitatif, meliputi: uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linear berganda, serta pengujian hipotesis melalui uji F dan uji t. Beban dan lingkungan kerja berpengaruh positif dan signifikan secara simultan terhadap kinerja dengan nilai F hitung 38,438 dan sig 0,000 < 0,01. Beban kerja berpengaruh signifikan secara parsial terhadap kinerja karyawan dengan nilai t hitung 2,802 dan sig 0,008 < 0,01. Lingkungan kerja berpengaruh signifikan secara parsial terhadap kinerja karyawan dengan nilai thitung 3,133 dan sig 0,000 < 0,01. Hasil tersebut mengindikasikan bahwa untuk meningkatkan kinerja karyawan di Hotel Plataran Ubud, pihak hotel perlu memperhatikan beban dan lingkungan kerja, karena beban dan lingkungan kerja terbukti dapat mempengaruhi kinerja karyawan Employee performance plays an important role for the success of an organization. In order to carry out their duties and functions properly, factors that can affect employee performance are workload and work environment. This study aims to analyze the effect of workload and work environment on employee performance at Hotel Plataran Ubud. The data collection technique used was by distributing questionnaires to respondents who were employees of Hotel Plataran Ubud, totaling 38 employees. The respondents were selected using a saturated sampling technique or using the entire population as the research sample. Data collected from the questionnaires were then carried out quantitative analysis, including: validity test, reliability test, classical assumption test, multiple linear regression analysis, and hypothesis testing through the F test and t test. Load and work environment have a positive and significant effect simultaneously on performance with an F count of 38.438 and sig 0.000

This research provides substantial data to reinvigorate Toronipa marine tourism in Konawe Regency, Southeast Sulawesi Province, then this research aims to map the potential attractions around Toronipa beach, and deeply analyze the challenges faced in order to revitalize Toronipa coastal tourism, so that an appropriate development model can be designed for Toronipa coastal tourism destinations. This research implements the initial stage of the Research & Development approach, is a need analysis stage by mapping the potential and challenges with qualitative analysis methods. Data were collected using passive participatory observation techniques, interviews and FGDs. The results showed that the main potential attraction is a beautiful white sandy beach along the 4 km coastline. There are typical Toronipa culinary, tourist facilities in the form of gazebos, toilets, rides and water attractions. The accessibility to destinations is in good condition. The existence of tourism awareness group, tourism human resources and friendly people in welcoming tourists. The challenges faced in developing Toronipa coastal tourism are the unavailability of adequate marine vehicle facilities, the number of artificial attractions is not much, some tourist facilities such as gazebos and toilets are not well maintained, parking lots are still inadequate, and there is no marine tour guide service.

Kinerja karyawan memegang peranan penting bagi keberhasilan suatu organisasi. Agar dapat melaksanakan tugas dan fungsinya, faktor yang dapat mempengaruhi kinerja karyawan yaitu kompensasi dan disiplin kerja. Penelitian ini bertujuan untuk menganalisis pengaruh kompensasi dan disiplin kerja terhadap kinerja karyawan di Hotel Plaza Inn Kendari. Teknik pengumpulan data yang digunakan dengan menyebarkan kuesioner kepada responden yang merupakan karyawan Hotel Plaza Inn Kendari yang berjumlah 76 karyawan. Responden tersebut dipilih dengan menggunakan teknik pengambilan sampling jenuh atau menggunakan seluruh populasi sebagai sampel penelitian. Data hasil pengumpulan kuesioner kemudian dilakukan analisis kuantitatif, meliputi: uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linear berganda, serta pengujian hipotesis melalui uji F dan uji t. Kompensasi dan disiplin berpengaruh positif dan signifikan secara simultan terhadap kinerja dengan nilai Fhitung 78,066 dan sig 0,000 < 0,05. Kompensasi berpengaruh positif dan signifikan secara parsial terhadap kinerja karyawan dengan nilai thitung 10,737 dan sig 0,000 < 0,05. Disiplin berpengaruh positif dan signifikan secara parsial terhadap kinerja karyawan dengan nilai thitung 6,682 dan sig 0,000 < 0,05. Hasil tersebut mengindikasikan bahwa untuk meningkatkan kinerja karyawan di Hotel Plaza Inn Kendari, pihak hotel perlu memperhatikan kompensasi dan disiplin kerja. Karena kompensasi dan disiplin kerja terbukti dapat mempengaruhi kinerja karyawan.

Penelitian ini bertujuan untuk menganalisis secara mendalam bentuk-bentuk keterlibatan masyarakat dalam kegiatan wisata Pujon Kidul sebelum dan selama pandemi COVID19. Pendekatan kualitatif diterapkan dengan melakukan pengamatan pasif dan wawancara mendalam kepada Kepala Desa, perwakilan pengelola Desa Wisata Pujon Kidul, Perwakilan Pokdarwis Capung Alas, perwakilan tokoh masyarakat, perwakilan petani, pemilik homestay, perwakilan ibu PKK, dan perwakilan muda-mudi desa. Hasil penelitian mengindikasikan bahwa keterlibatan masyarakat Desa Pujon Kidul dalam pengembangan desa wisata sebelum pandemi COVID-19 adalah untuk meningkatkan ‘quality of life.’ Keterlibatan masyarakat mendapat dukungan dari pemerintah desa, kabupaten dan pusat, juga stakeholders lainnya seperti Dinas Kebudayaan dan Pariwisata Kabupaten Malang, Perhutani dan BNI. Masyarakat juga secara mandiri, sadar dan aktif terlibat dalam setiap planning, pengambilan keputusan, controlling dan manfaat ekonomi dari pengembangan desa wisata. Keterlibatan juga dilakukan secara spontan dan bottom up, walaupun telah terjadi transformasi dalam kegiatan wisata selama pandemi, masyarakat tetap bersatu padu secara aktif dan spontan untuk berbenah fasilitas juga SDM sebagai pemulihan wisata. Pemerintah tetap berperan untuk menyadarkan masyarakat bahwa pengembangan wisata tidak saja berorientasi pada uang namun juga untuk membangun desa secara berkelanjutan, selain itu masyarakat juga sadar akan pentingnya penerapan protokol kesehatan sebagai garansi bagi wisatawan untuk tetap nyaman menikmati suasana pedesaan sebagai aktivitas away from routines.

Desa Bongancina sangat cocok untuk dikembangkan menjadi desa wisata. Institut Pariwisata Dan Bisnis Internasional, merespon peluang ini dengan mengambil bentuk kegiatan yang dikemas dalam kegiatan pengabdian kepada masyarakat. pengabdian ini dilakukan dengan metode penyuluhan dan diikuti dengan diskusi serta evaluasi akhir untuk mengukur tingkat capaian yang dihasilkan. Kegiatan ini sendiri merupakan kegiatan pengabdian internal kampus IPB Internasional dengan mengembangkan upaya kemitraan pada masyarakat pelaku usaha di desa Bongancina. Kegiatan pengabdian dalam bentuk pendampingan di Desa Bongancina, terkait dengan pengembangan Desa Bongancina menjadi Desa Wisata, sudah berjalan dengan baik dan lancar. Hal ini tampak dari antusias warga dari berbaga propesi untuk mengikuti kegiatan ini. Dukungan dari pihak kampus Institut Pariwisata Dan Bisnis Internasional berupa pendanaan dan bantuan sarana serta prasarana memiliki peran besar untuk keberhasilan kegiatan pengabdian ini. Keterlibatan masyarakat menjadi kunci utama keberhasilan program ini, sehingga program pengabdian kepada masyarakat Institut Pariwisata Dan Bisnis Internasional bisa selesai sesuai dengan jadwal yang telah ditentukan.

This study aimed at developing English for Hospitality Business learning model which is adequate to Industry 4.0. This research applied the Research and Development research design. This study employed several research instruments, including a questionnaire, interview guide, observation field note, and expert judgment evaluation form. This study also invited a total number of six English lecturers and two experts on hospitality and management studies to participate in the study. As a result, a set of learning tools has been developed, including syllabus, lesson plan, and learning material. The syllabus made contains 14 learning outcomes distributed into sixteen learning topics in line with the hospitality management scope. The lesson plan developed has been arranged and organized with the combination of synchronous and asynchronous learning. The teaching and learning programs are designed for online and offline activities. The learning materials are arranged into a module covering learning materials, quiz, assignments, and discussion. The result of expert evaluation is 4.6 which can be classified as high-quality product. This learning model can be implemented for tourism vocational college, especially for hospitality management study program which needs the English subject as professional support to their career.

This study provides substantial data in designing the coffee hill-based rural tourism development model of Bongancina Village in North Bali. It focused on two objectives firstly, introducing opportunities by supplying the essential data of Bongancina Village’s potencies through tourist attractions identification; secondly, to analyze the challenges that are faced in rural tourism development. This study implemented the initial stages of the R&D approach with a qualitative analysis method. Data collected by using a passive participatory observation, interviews and FGD techniques. The results revealed that it has opportunities to be developed as rural tourism for economic recovery post the Covid-19 pandemic. The 8 criteria of tourist attractions which were classified into 75 indicators were in a feasible position. The challenges identified from the eight criteria can be utilized to determine the strategies in designing a development model. This study result can promote Bongancina Village and enrich the literature for further studies.

This study aims were to criticize and analyse the patterns of the cultural heritage of megalithic traditional village-Bena. The sound and meaning were to reflect the domestic and international tourists towards the cultural heritage of megalithic traditional village-Bena as a touristic consumption. Bena is the oldest and well-preserved of a megalithic traditional village located in Ngada Regency, East Nusa Tenggara Province. This qualitative study with ethnographic approach led to depth analysis on tourists’ perception towards the megalithic traditional village of Bena as a touristic consumption. The minority of tourists’ complaint constructs or damages, doesn’t it?

The aim of this study was to evaluate the English speaking skill of servers at Lakeview Restaurant-Kintamani, Bali in serving food and beverage orders, and focused on serving “A’la carte menu” orders. The problems of speaking in English often faced by servers are less confident talking to guests when handling them during breakfast, lunch or dinner. This case may be resulted by thinking of the grammatical correctness and the social functions of the sentence that we say should be done spontaneously.The results of this study would give the contribution to servers in order to improve the English speaking skills in serving food and beverage orders. Secondly, for the restaurant management in considering the policy of self-development of the servers to improve English speaking ability so that can consider the promotion policy for the servers who have speaking English skill well, and the last, the English lecturers at tourism colleges in developing approaches, methods and techniques of teaching English for communication and English for Specific Purpose (ESP).This study used a qualitative descriptive method to describe English speaking skill of 20 servers by evaluating language aspects in speaking such as the pronunciation, grammar, vocabulary, fluency, and comprehension in serving food and beverage orders of “A’la carte menu”. Evidently, all the respondents do not have poor of English speaking skills.75% respondents has good category, 35% respondents has excellent category, and 10% has average category of English speaking skills. Based on the research, it was known that the characteristics of the sample can be fulfilled as required in the methodology of this study.

The President of Republic of Indonesia issued eight instruction at the Sidang Kabinet on January 4th 2016, one if wich was “Ensuring the Development of the 10 National Tourism Destinations or 10 New Bali, to meet the 2019 tourism target, the increasing of (devisa) from 120 billion into 240 billion. Bali as one of Indonesia’s prime tourism destination has also taken participation in increasing the (devisa). This can be seen from the support given by Bali government to establish the development program of ten tourism village in the program of the development of Bali in tourism for the next four years to develop the rural tourism. Based on this, the research was aimed at participating in the development of Human Resource in areas where tourism villages take place to allow the villagers to interact intensively with foreign tourists and give their best service. The participation was the design and development of English training with syllabus, lesson plan and training material as its results. The training put much emphasis on the increase of English communication ability based on the potential resource of Bedulu Village as one of tourism village. The method of the research was Design and Development, porposed by Ellis and Levy (2010), that consist of several phases in designing and developing English training. We hope that the output of the study will results in the realization of society service at tourism village as English training.

The study aim is to design and develop the Balinese cooking and language class as a tourism attraction of special interest in Bedulu, Gianyar Bali to create an atmosphere that is really close to Balinese culture, in turn will create a travel experience which is more experimental and memorable for the visitors. All Balinese ingredients will be introduced in Balinese language. The urgency of this study are as follows: (1) there is potential in Bedulu village as a tourism attraction that is unique and leads to special interest destination through some of the cultural heritage and beauty of nature, (2) the cooking class that has been presented needs to be developed further so that the visitors can obtained a travel experience which is more experimental and memorable through the participation of local community, (3) the geographical location of Bedulu village which can be positioned as the area of special interest tourism destination of educational and cultural. This research method is Design and Development Research. This study is to design and develop sistematically from the process of designing and developing the Balinese cooking by introducing several Balinese terminologies in cooking. The Balinese cooking class should be designed and developed by considering the hygiene and sanitation standards, health and benefit.

The aim of this study was to evaluate of the promotion strategy of Museum Bali Puputan Badung, Denpasar, Bali, in order to increase the quantity of the visitors. The phenomenon of this study was lack of promotion which caused the quantity of the visitors have not reached the target yet. The promotion strategies used five variables of marketing mix such as advertising, personal selling, sales promotion, public relation and direct marketing. This is a qualitative descriptive study using the purposive technique and snowball sampling by interviewing personnels at Museum Bali. The data was analyzed using the SWOT analysis by crating promotion mix strategy formulation. The result of this study from the plan of the matrix combination quantitative strategy showed that Museum Bali needed to utilize the SO strategy that has the highest score was 6.34, the ST strategy was 5.65, the WO strategy was 2.49 and the WT strategy 1.80, with the effective formulation strategy was SO. It showed that attractiveness of the Museum Bali has strengths and opportunities so that can be utilized the existing of the opportunities. The strategy should be applied in this condition is to support the growth of the aggressive policy (growth oriented strategy).

Management of Nusa Dua Tourism Resort can not be separated from macro social and political developments at the national level and the micro at the regional level. The stakeholder power relations between the three pillars of the government (BTDC), investors, and the society in the management of Nusa Dua resort is influenced by external factors is the globalization that developing very fast. This study focused on analyzing and answering the basic of what ideology is affecting the management of Nusa Dua Tourism Resort. Results of this study indicate that the management of Nusa Dua Tourism Resort not only determined by the business management matters but also by the social and political situation and by global and others tourism related ideologies. Social and political change and demands by these ideologies force all three pillars in the Nusa Dua Tourism Resort management activities to wisely exercising their power in relation of each other for the benefit of all parties and assurance of the sustainability of the resort.IDEOLOGI YANG MEMENGARUHI PENGELOLAAN RESOR WISATA NUSA DUA, BALI

In the professional sector, both spoken and written English communications become essential skills to be mastered by vocational students. However, as a non-native speaker, errors in writing are still faced as an obstacle for the students in applying their English capability. This research aimed at identifying the grammatical errors occurring in vocational students’ writing to overcome the error fossilization. The study was conducted in one vocational school in Denpasar, with a total of 45 students purposively selected. The study used a qualitative approach with a case study design. The data were gained by evaluating the students’ writing through an automated writing evaluation program and the type of writing evaluated in the study was application letter. Then, the data were analyzed through three phases; data reduction, data display, and conclusion drawing. As the result, there were 268 grammatical errors found in the students’ application letters. From their classifications, these errors were categorized into 17 types, with missing an article, misspelling, capitalization, incorrect number agreement, and incorrect preposition as the highest frequency of errors found. Keywords: Application Letter, Grammatical Errors, Vocational Education

The President of Republic of Indonesia issued eight instructions at the CabinetForum on January 4th 2016, one if wich was “Ensuring the Development of the 10 National Tourism Destinations or 10 New Bali, to meet the 2019 tourism target, the increasing of national income from 120 billion into 240 billion.Bali as one of Indonesia’s prime tourism destination has also taken participation in increasing the income. This can be seen from the support given by Bali government to establish the development program of ten rural tourism in the program of the development of Bali in tourism for the next four years to develop the rural tourism. Based on this, the research was aimed at participating in the development of Human Resource in areas where rural tourism take place to allow the villagers to interact intensively with foreign tourists and give their best service.The participation was the design and development of English training with syllabus, lesson plan and training material as its results. The training put much emphasis on the increase of English communication ability based on the potential resource of Bedulu Village as one of rural tourism. The method of the research was Design and Development, porposed by Ellis and Levy (2010), that consists of several phases in designing and developing English training. It is expected that the output of the study will results in the realization of society service at rural tourism as English training.

The aim of this study was to evaluate of the promotion strategy of Museum Bali Puputan Badung, Denpasar, Bali, in order to increase the quantity of the visitors. The phenomenon of this study was lack of promotion which caused the quantity of the visitors have not reached the target yet. The promotion strategies used five variables of marketing mix such as advertising, personal selling, sales promotion, public relation and direct marketing.This is a qualitative descriptive study using the purposive technique and snowball sampling by interviewing personnels at Museum Bali. The data was analyzed using the SWOT analysis by crating promotion mix strategy formulation. The result of this study from the plan of the matrix combination quantitative strategy showed that Museum Bali needed to utilize the SO strategy that has the highest score was 6.34, the ST strategy was 5.65, the WO strategy was 2.49 and the WT strategy 1.80, with the effective formulation strategy was SO. It showed that attractiveness of the Museum Bali has strengths and opportunities so that can be utilized the existing of the opportunities. The strategy should be applied in this condition is to support the growth of the aggressive policy (growth oriented strategy).