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5. Communication training for foreign guest workers in seasonal resorts

Author

Taylor, Marcia and Finley, Dori

Subjects
Alien labor -- Training, Resorts -- Human resource management, Organizational communication -- Training, Nonverbal communication -- Training, Company personnel management, Business, general, Telecommunications industry
Abstract

Orienting and socializing international workers in seasonal resorts involves the teaching of basic living skills, job skills, and formal and informal communication skills. Identification and communication of body language signs and their interpretations are also taught.

Published
2008

14. Strategic Human Resource Management in U.S. Luxury Resorts--A Case Study.

Author

Taylor, Marcia and Finley, Dori

Subjects
*PERSONNEL management, *RESORTS, *LABOR supply, *COMPETITIVE advantage in business
Abstract

A labor shortage has been experienced in the hospitality industry and is predicted to continue into the future with a greater impact on luxury resorts. Resort managers typically look to human resource (HR) directors to develop strategies to solve this problem. The co-alignment model can give managers a competitive advantage in the marketplace. This study presents the results of a case study of five luxury resorts in North Carolina. HR directors identified forces driving change in the environment, strategy choices, firm structure, and outcomes reflected in firm performance. There was little evidence that co-alignment was being used as a basis for planning. [ABSTRACT FROM AUTHOR]

Published
2009
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