1. Factors affecting patient enablement in an Asian setting: a mixed methods study
- Author
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Shah M, Chan Jmh, and Fang Ahs
- Subjects
Biopsychosocial model ,Physician-Patient Relations ,medicine.medical_specialty ,Primary Health Care ,business.industry ,Workload ,Context (language use) ,General Medicine ,Primary care ,030204 cardiovascular system & hematology ,Medical care ,03 medical and health sciences ,0302 clinical medicine ,Patient satisfaction ,Patient Satisfaction ,Patient-Centered Care ,Preparedness ,Family medicine ,Humans ,Doctor–patient relationship ,Medicine ,Original Article ,030212 general & internal medicine ,business ,Referral and Consultation - Abstract
Introduction Patient-centred medical care has been rising in importance since the turn of the century. It entails treating patients in relation to their biopsychosocial outlook so as to support the management of their conditions. The extent to which a patient is enabled to acquire skills and knowledge can be measured with the Patient Enablement Instrument (PEI) proposed by Howie and colleagues, and it has been noted to be more reflective of a good consultation compared to patient satisfaction scores. This study aimed to determine the level of patient enablement in the Singaporean context and the factors facilitating it. Methods We conducted an embedded mixed method study with primary care patients in two phases: (a) a PEI questionnaire was completed by 150 patients; and (b) a qualitative approach using focused group discussions and individual interviews was used to explore factors associated with high enablement. Results The mean PEI score was 4.5 ± 4.4, with significantly higher scores among patients attending specialised primary care clinics. Important physician factors were doctors' advice, attitude and relationship with the patient. Critical system factors included good continuity of care, workload and financial support, while patient factors included their beliefs, preparedness, inquisitiveness and trust, with considerable impact from the influence of community. Conclusion The PEI score in the Singaporean context is similar to that of other Asian contexts, but slightly higher than that reported in Western studies. Good doctor-patient relationships, efficient systems facilitating continuity of care, and motivated and informed patients all contribute to increased enablement.
- Published
- 2020