1. Investigating the Critical Factors That Shape Customers’ pro-environmental behavior in luxury hotels.
- Author
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Mishra, Sita, Jain, Sheetal, and Arora, Vibha
- Abstract
In the last few years, there has been a shift in consumer behavior toward companies adopting sustainability practices, but luxury hoteliers have not been proactive in adopting such practices. This research investigates the critical factors that impact consumers’ pro-environmental consumption behavior toward luxury hotels. In Study 1, data was collected using projective techniques (
n = 46), and in Study 2, an online questionnaire-based survey (n = 272) was conducted with users of luxury hotels. Broadly, the results of Study 1 indicate that consumers associate sustainable luxury hotels with environment-friendly practices, and prefer them over others to experience guilt-free consumption. The results of Study 2 show that pro-environmental values of consumers impact their consumption behavior, both directly and indirectly through pro-environmental self-identity, psychological ownership, environmental certification, and marketer-generated content. The study contributes to the literature by identifying key factors impacting pro-environmental behavior using psychological ownership and cue utilization theories in the luxury hospitality field. [ABSTRACT FROM AUTHOR]- Published
- 2024
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