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143 results on '"Eng, Teck-Yong"'

17. An investigation of marketing capabilities and social enterprise performance in the UK and Japan

Author

Liu, Gordon, Eng, Teck-Yong, and Takeda, Sachiko

Subjects
Entrepreneurs -- Investigations -- Analysis, Marketing -- Investigations -- Analysis, Business, general, Business
Abstract

The purpose of this article is to extend the existing research on the relationship between eight different types of marketing capability and social enterprise performance. More specifically, we examine third-sector [...]

Published
2015
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18. Development of international market information in emerging economy family SMEs: The role of participative governance.

Author

Zaefarian, Reza, Tasavori, Misagh, Eng, Teck-Yong, and Demirbag, Mehmet

Subjects
EMERGING markets, INTERNATIONAL markets, EXPORT marketing, FAMILY roles, FAMILY-owned business enterprises
Abstract

Emerging economy family SMEs pursuing internationalization have to develop international market information acquisition capability. However, there is limited knowledge about how to develop and utilize this capability. We investigate the role of participative governance and the extent to which participation of board and family members enhances this capability. We also examine the mediating role of this capability in the relationship of participative governance and international firm performance. Our analysis of 192 Turkish firms corroborates the role of participative governance. However, we find that this capability plays a partial mediating role only when family firms measure their performance subjectively but not objectively. [ABSTRACT FROM AUTHOR]

Published
2023
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33. E-customer service capability and value creation

Author

Eng, Teck-Yong

Subjects
Electronic commerce -- Customer relations, Customer satisfaction -- Research, Value chain -- Research, Electronic commerce, Business, Business, international
Abstract

E-customer service capability and value creation are positively associated through technological capability and customer orientation. Customer satisfaction is enhanced by e-customer service capability to achieve customer commitment.

Published
2008

37. The influence of a firm's cross-functional orientation on supply chain performance

Author

Eng, Teck-Yong

Subjects
Customer satisfaction -- Management -- Analysis, Logistics -- Analysis, Business, general, Business, Company business management, Management, Analysis
Abstract

In today's growing complexity of global networks of supply chains and hypercompetitive business environments, firms are confronted with the need to manage supply chain activities across functions and between firms. While prior research has noted the benefits of collaboration between functional areas for enhanced supply chain performance, there is not yet empirical evidence on whether an orientation toward working collectively among different functions for a firm's supply chain could influence customer satisfaction and supply chain responsiveness. A structured questionnaire was administered to U.K.-based food service suppliers, and 112 usable mail responses were obtained. Measures supporting cross-functional orientation (CFO) were developed using exploratory and confirmatory factor analyses, and hypotheses were tested via path analysis. The findings show that a CFO positively affects customer satisfaction and supply chain responsiveness. The length of Internet adoption was also found to play a critical role in enhancing CFO, through positive moderating relationships with customer satisfaction and supply chain responsiveness., INTRODUCTION Supply chain management (SCM) is concerned with managing the inputs of goods or services for final users from procurement of raw materials through to the end of the products' [...]

Published
2005

38. An integrative approach to diagnosing service quality of public parks

Author

Eng, Teck-Yong and Niininen, Outi

Subjects
Customer service -- Quality management, Parks -- United Kingdom, Parks -- Usage, Customer satisfaction -- Analysis, Customer service, Support services, Advertising, marketing and public relations, Business
Abstract

A study on the services and facilities provided by public parks in United Kingdom is presented. The study concludes that the users of park experience an emotional satisfaction in presence of the physical environment in these parks, which can be deemed to be performance of a service, even though it is provided by a non-human form.

Published
2005

46. Customer portfolio planning in a business network context.

Author

Eng, Teck-Yong

Subjects
GLOBALIZATION, BUSINESS networks, CUSTOMER relations, MARKETING strategy, COMPETITIVE advantage in business, FOOD industry, RESOURCE allocation
Abstract

In an increasingly globalised business environment, it is no longer adequate to analyse and develop supplier-customer relationship portfolios without consideration of a firm's network relationships. While research in business relationships has examined resource allocation and strategy development in the context of a dyadic relationship, portfolios and network relationships, little is known about the network effects of a focal firm's relationships on its performance particularly from both supplier and customer evaluations. The present study attempts to fill this gap by developing a customer portfolio framework that includes four levels of business relationships, and integrates a resource-based view and industry determinants of competitive advantage. The proposed framework is applied and analysed using data of UK-based food service companies. The main results show that a focal relationship performance is influenced by both industry and resource-based advantages in a business network context. The results also suggest that a focal firm can better enhance its competitive position with the knowledge of network effects and interdependence of strategic actions in a business network context. [ABSTRACT FROM AUTHOR]

Published
2008
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