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26. Sociotechnical research and knowledge communication in community-centred systems design: a technological frames perspective

Author

Abdelnour-Nocera, Jose and Dunckley, Lynne

Subjects
Intercultural communication -- Technology application, Information technology -- Forecasts and trends, Technology application, Market trend/market analysis, Information technology, High technology industry
Abstract

Byline: Jose Abdelnour-Nocera, Lynne Dunckley An application of the concept of technological frames is presented as a way to understand the co-configuration of people, culture and technology. It shows how technological frames can be used to solve the problems that arise when the producers of a system come from a very different cultural and technological environment from the intended users of the system. This concept is proposed as an analysis framework whose purpose is twofold: to be used in the evaluation of how the context and local culture shape the utility and usability of interactive systems, both in their development and also once they are deployed to their actual contexts of use and to understand the dynamics of technical and interpersonal communication in communities of practice. This is illustrated with a case study about the ongoing research in the participative development of Information and Communications Technology (ICT) artefacts for a wireless and web based knowledge based system for Kenyan farming communities.

Published
2008

28. Workshop on cultural usability and human work interaction design:techniques that connects

Author

Clemmensen, Torkil, Ørngreen, Rikke, Roese, Kerstin, Mark Pejtersen, Annelise, Dunckley, Lynne, Campos, Pedro, Sun, Xianghong, and Yammiyavar, Pradeep

Subjects
usability, HCI, human computer interaction, cultural
Abstract

This workshop analyzes the use of techniques to connect empirical work analysis and interaction design in different cultural contexts. In industry, a wealth of usability evaluation methods is used to evaluate computer software user interfaces and other interactive products: Inspection methods, Workplace observation, Think-Aloud Usability Test, etc. These techniques often give - seemingly - similar results when applied in diverse cultural settings, but experience shows that we need a deep understanding of the cultural, social and organizational context to interpret the results, and to transform it into interaction design. The workshop will present current research into cultural usability and human work interaction design. Cultural usability is a comprehensive concept, which adheres to all kinds of contexts in which humans are involved (private family, work, public and private organizations, nature and climate, etc.). See conference website http://www.nordichi2008.org/index.php?option=com_content&task=view&id=68&Itemid=92 and workgroup website at http://ilex.cbs.dk/hwid/, where the proceedings is available.

Published
2008

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