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Child Sexual Abuse on the Internet: Report on the analysis of technological factors that affect the creation and sharing of child sexual abuse material on the Internet. Authors: Matilda Dorotic and Jan William Johnsen Project administered by NTNU (project manager Basel Katt) Grant: SOBI Del III: Kartlegging og analyse av arenaer som brukes til tilgang og deling av overgrepsmateriale; Ministry of Justice and Public Security, Norway. Child Sexual Abuse on the Internet: Report on the analysis of technological factors that affect the creation and sharing of child sexual abuse material on the Internet

Please see "Pre-registration" folder for pre-registration in a Registered Report manuscript style, with Qualtrics survey, simulated data, and planned analysis code.

Dieser Beitrag stellt einen Algorithmus für das Job-shop-Scheduling-Problem vor, welcher den Lösungsraum indexiert und eine systematische Navigation zur Lösungssuche durchführt. Durch diese problemadäquate Aufbereitung wird der Lösungsraum nach bestimmten Kriterien vorzustrukturiert. Diese Problemrepräsentation wird formal beschrieben, sodass ihre Anwendung als Grundlage für ein navigationsorientiertes Suchverfahren dienen kann. Ein vergleichender Test mit anderen Optimierungsansätzen zeigt die Effizienz dieser Lösungsraumnavigation. This paper presents an algorithm for the job-shop scheduling problem indexing the solution space and performing systematic navigation to find good solutions. By this problem-adequate preparation of the solution space, the solution space is pre-structured according to certain criteria. This problem representation is formally described so that its application can serve as a basis for a navigation-oriented search procedure. A comparative test with other optimization approaches shows the efficiency of this solution space navigation.

Article studies the absorption of European funds in Romania for the two post-accession periods: 2007-2014 and 2014-2020 and highlight the situation in Romania regarding the amount and evolution of European funds received (in relation to its contribution to the EU budget), the structure of these funds, the evolution of the absorption during the two intervals by program type and Romanian areas of development as well as difficulties encountered and the solutions adopted to overcome them. The analysis is based on primary statistical data provided by the Romanian Government and the European Commission, as well as studies and reports on national particularities and problems of absorption of European fund in Romania. In addition, a qualitative analysis of legislative and institutional framework aims to point out weakness and causes that hindered the absorption of funds. Paper highlights the increase of funds absorption in the current financial framework compared to the previous and emphasizes weaknesses in the Romanian institutional framework. The fact that many of the difficulties manifested in the first stage after adhesion were counter through appropriate solutions, enable better management of funds, which places Romania to the EU average in terms of rate of absorption. These solutions concern the improvement of administrative capacity (information, transparency, implementation, relationship with beneficiaries).

https://rdcu.be/cf4Wp view-only versions from Springer The implicit promise of a partnership in a loyalty program (LP) is that the partners will gain new customers and the LP will reinforce the loyalty to focal partners. Although customers may be encouraged to cross-purchase from partners (which may create positive synergies), they can also switch among partners without forfeiting rewards (which may lead to the cannibalization of sales among partners). To explore these cross-partner effects, we analyze the evolution of customer purchases in a partnership LP across 33 partners from 16 industry sectors. We find that cannibalizations arise more frequently than synergies among partners, contributing to a “rich-get-richer” effect for high-penetration partners; e.g., 10% increase in transactions at department stores reduce transactions at apparel partners (by .04% for new transactions and by 1.18% for recurring customers); but in turn, they attract positive synergies from apparel (.11% increase in transactions by new customers and .37% for recurring transactions).

The omnipresence of loyalty programs (LP) across markets shows that LPs have been one of the most prominent business trends of the last two decades. Besides their traditional stronghold among airlines and grocery retailers, loyalty reward schemes have spread among nonprofit organizations like museums, charities and sport clubs, among online and offline services, and even among utility providers and business-to-business markets. On average, two-thirds of Europeans belong to at least one LP. In the UK LP penetration reached 90 % and even 94 % in Finland, according to a worldwide Nielsen study in 2016. The 2017 US census by Colloquy reports 3.8 billion LP memberships, with the strongest penetration in the retailing sector to which more than 1.6 billion memberships belong. Beyond reinforcing customer loyalty and retention, LPs can help a retailer increase its share in a customer’s wallet and to cross-sell and up-sell additional products to customers. However, as the number of companies offering LPs soar, the battle for a “place in the consumer wallet” is intensifying, resulting in the fact that more than half of all the memberships that customers sign up for are eventually abandoned, according to Colloquy’s reports. This tendency, coupled with increases in investment costs necessary to leverage benefits from LPs, makes some managers question whether supposed gains from LPs are sustainable. These managers wonder whether investments in LPs should rather be replaced with new musthaves such as mobile marketing, gamification and socialmedia leverage.

This is the accepted, refereed and final manuscript to the article The purpose of this paper is to introduce a new practice, i.e. tool for online fundraising in nonprofit organizations, based on the assessment of Internet-induced local civic mindedness (INLCM) as a segmentation approach. We suggest that this novel approach to fundraising segmentation can be performed as the extension to the already existing analyses, utilizing the demographic and psychographic profiles. Based on nationally representative survey results of Croatian households, we develop an analytical procedure. It might help managers of community nonprofit organizations to target the relevant individuals by applying Internet marketing tools (such as Google Analytics) and approaches. Our analysis allows prediction of how likely it is that an individual (based on his or her demographic/psychographic profile) could be identified as INLCM (i.e. successfully targeted for fundraising efforts). Empirical results from Croatia demonstrate that such individuals do not have a lengthy Internet experience and do not use it frequently. The reported level of community belonging for these prospects is rather high, while their relevant Internet activities are related to maintaining the existing social ties and obtaining information about local organizations. It is interesting that they might be living in multi-generational households, either without their own underage children, or a single child. 1. Forfatterversjon

Uzorkovanje kapilarne krvi je sve zastupljeniji medicinski postupak čiji rezultati sudjeluju u donošenju medicinskih odluka (postavljanje radne dijagnoze, odluke o daljnjim dijagnostičkim i terapijskim postupcima). Često se koristi zbog dobivanja malih volumena krvi potrebnih za laboratorijske pretrage, ali i zbog jednostavnijeg i manje invazivnog postupka od venskog uzorkovanja. Sve veća prisutnost dijagnostike uz bolesnika (engl. point-of care testing, POCT) dodatni je razlog sve učestalijem korištenju kapilarnog uzorka u svakodnevnoj, modernoj medicini. Način uzorkovanja kapilarne krvi može utjecati na kvalitetu uzorka, a time i na rezultate pretraga što naglašava potrebu za standardizacijom postupka. Nedavno anketno ispitivanje postupka kapilarnog uzorkovanja u medicinsko-biokemijskim laboratorijima Republike Hrvatske, pokazalo je da on nije standardiziran te da mali broj laboratorija ovaj postupak provodi u skladu sa dostupnim međunarodnim smjenicama. (engl. Clinical Laboratory Standards Institute, CLSI i/ili smjernice Svjetske zdravstvene organizacije (engl. World Health Organization, WHO). Cilj ovog dokumenta je izrada preporuke za uzorkovanje kapilarne krvi na nacionalnoj razini od strane Radne grupe za kapilarno uzorkovanje Povjerenstva za znanstveno-stručni razvoj Hrvatskog društva za medicinsku biokemiju i laboratorijsku medicinu. Naše preporuke se temelje na postojećim, dostupnim međunarodnim standardima i preporukama uz prilagodbu prema logističkim, kulturalnim, zakonskim i regulatornim potrebama na nacionalnoj razini. Nadamo se da će ove preporuke biti koristan doprinos standardizaciji uzorkovanja kapilarne krvi u Hrvatskoj.

Loyalty programmes (LPs) have increased in number and popularity, but their effects on customer behaviour remain equivocal, due to a lack of understanding of the drivers of LP effectiveness and insufficient generalizable conclusions across prior studies. This paper synthesizes current knowledge pertaining to LPs, reconciles opposing findings by exploring the conditions that mediate and moderate the effects of LP participation on consumer responses, and charts important avenues for research. Overall, we find that LPs are effective in increasing consumer purchase behaviours over time, but the impact differs across consumer segments and markets. Currently, neither firms nor consumers fully benefit from the opportunities that LPs offer. To that end, we identify aspects which help researchers and practitioners increase their understanding of LP benefits and pitfalls. Through this study, companies that already have LPs will be able to improve their performance, and those that are about to introduce one will better understand the implications of the LP launch.

Customer value management has become important in marketing practice and marketing science. In this article we provide an overview of the literature on customer value management. We specifically focus on literature exploring the determinants of customer retention, customer expansion and customer lifetime value. Our overview shows that some results are consistent throughout a number of studies and are hence more generalizable, such as that commitment can be considered as an important determinant of customer retention. However, our investigation also reveals some important research gaps. Based on this, a research agenda consisting of nine research areas is outlined. Important future research issues concern the relationship between brand- and customer value management, and the development of models for optimizing CLV.

Despite the growing literature on loyalty program (LP) research, many questions remain underexplored. Driven by advancements in information technology, marketing analytics, and consumer interface platforms (e.g., mobile devices), there have been many recent developments in LP practices around the world. They impose new challenges and create exciting opportunities for future LP research. The main objective of this paper is to identify missing links in the literature and to craft a future research agenda to advance LP research and practice. Our discussion focuses on three key areas: (1) LP designs, (2) Assessment of LP performance, and (3) Emerging trends and the impact of new technologies. We highlight several gaps in the literature and outline research opportunities in each area. This article is based on discussions in the workshop with the same title at the 9th Triennial Choice Symposium, co-chaired by Els Breugelmans, Tammo Bijmolt, and Jie Zhang. ispartof: Marketing Letters vol:26 issue:2 pages:127-139 status: published

This is the authors’ accepted and refereed manuscript to the article The redemption of loyalty program (LP) rewards has an important impact on LP members’ behavior, particularly on purchase behavior before and after redeeming a reward. However, little is known about the interplay between members’ purchase and redemption behavior when members are not pressured with points expiration and they choose for themselves when and how much to redeem. In this context, the effects of redemption are not straightforward, as little additional effort is required from an LP member to obtain the reward. Analyzing the behavior of 3,094 members in such an LP, we find that the mere decision to redeem a reward significantly enhances purchase behavior before and after the redemption event, even when members redeem just a fraction of their accumulated points. Conceptually, we refer to this enhancement as the redemption momentum, which is an alternative and novel explanation of the existence of pre-reward effects that does not depend on points-pressure. In addition to the overall impact of redemption on purchases, prior purchase behavior also enhances redemption decisions. Finally, we find a number of moderating effects on purchase and redemption behavior that derive from the length of LP membership, age, income and direct mailings. Our study’s most important managerial implication is that firms can avoid imposing binding thresholds and/or points expiry and still enhance members’ purchase behavior. 2, Forfatterversjon

Purpose –The purpose of this paper is to explore numerous new tools, which have been developed to track and capture customer preferences, behavioural patterns and attitudinal responses, in order to improve firm’s knowledge management (KM).In this way, authors present the most important determinants of a ‘unified’ approach to knowledge management and provide directions for further research. Design/methodology/approach –We propose todevelop and present a comprehensive framework for managing knowledge, which can be acquired from external sources with purpose of improving managerial outcomes. In this context, we place a special emphasis to the ‘social technologies’, such as social networking, corporate blogging, customer/brand virtual communities, etc. These tools represent novel sources for cultivating external information which affect all aspects of management process: from ideation and new product development which nowadays rely on co-creation with customers and open-source innovation ; to process improvements and long-term relationship development with customers and other stakeholders. Originality/value – Our approach brings together in a single framework management of both the external, customer-held knowledge, as well as internal sources of knowledge, examined by the traditional knowledge management discourse. It is based on an integration of relevant theories and practices from the fields of management and marketing, which provides an inter-disciplinary approach to knowledge management. Therefore, we propose that future research equates an organization’s market orientation to the fundamental activities of knowledge management, since this would also enable researchers to use the well-accepted tools, such as MARKOR scale/questionnaire for market orientation in a new research setting. Practical implications – The outcomes of previous application of different tools, contributing to the ‘unified’ knowledge management approach are explored. In addition, potential practical benefits of such an approach are explored throughout three different dimensions: (a) managing credibility of peer-to-peer communication about an organization, its products, activities, etc. ; (b) using social media as major, low-cost customer support channel ; (c) making use of external knowledge sources to include customers’ input into the new product development as value co-creators.

Versjon i BI Brage er som publisert i tidsskriftets papirutgave. Forlagets e-utgave er tilgjengelig fra www.magma.no En av de største trendene på tvers av alle markeder er bruken av ulike kundelojalitetsprogrammer (KLP-er). Men det er dyrt å skape kundelojalitetsprogrammer som gir god effekt, og kampen om kundene er hard. Derfor er bedrifter lite villige til å velge et kundelojalitetsprogram uten å vite nøyaktig hvordan verktøyet kan bidra til økte resultater. Eksisterende litteratur skaper ofte mer forvirring enn forståelse av hva bedrifter rimeligvis kan forvente av et KLP. Denne artikkelen prøver å øke forståelsen av hvilke verdier som kan skapes med et kundelojalitetsprogram, samt identifiserer potensielle fallgruver. Undersøkelsen som ligger til grunn for artikkelen kan hjelpe bedrifter til å forstå dette verktøyet som et strategisk virkemiddel, og gi kunnskap om hvordan man skal designe et kundelojalitetsprogram som gir bedrede marginer

Loyalty programmes (LPs) have increased in number and popularity, but their effects on customer behaviour remain equivocal, due to a lack of understanding of the drivers of LP effectiveness and insufficient generalizable conclusions across prior studies. This paper synthesizes current knowledge pertaining to LPs, reconciles opposing findings by exploring the conditions that mediate and moderate the effects of LP participation on consumer responses, and charts important avenues for research. Overall, we find that LPs are effective in increasing consumer purchase behaviours over time, but the impact differs across consumer segments and markets. Currently, neither firms nor consumers fully benefit from the opportunities that LPs offer. To that end, we identify aspects which help researchers and practitioners increase their understanding of LP benefits and pitfalls. Through this study, companies that already have LPs will be able to improve their performance, and those that are about to introduce one will better understand the implications of the LP launch.

The area of consumer cocreation is in its infancy and many aspects are not well understood. In this article, we outline and discuss a conceptual framework that focuses on the degree of consumer cocreation in new product development (NPD). The authors examine (a) the major stimulators and impediments to this process, (b) the impact of cocreation at each stage of the NPD process, and (c) the various firm-related and consumer-related outcomes. A number of areas for future research are suggested.