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The reception and taking care of forced migrants with mental health issues is undoubtedly a very complex task. The literature shows that reception systems are characterized by a high level of fragmentation due to poor collaboration among services that are required to respond to complex and multidimensional needs brought by forced migrants. Starting from the need to deepen what elements support or hinder the implementation of the services' networks for the care and management of forced migrants, qualitative research was conducted within a constructivist paradigm. As the literature reveals a lack of studies considering the perspective of practitioners, we decided to explore the representations of professionals working with migrants in northern Italy in four different service areas (health and psychological well-being, reception, family, and legal areas). A total of 24 professionals (13 F and 11 M) with an average age of 42.4 years were involved in four focus groups according to the four areas. A paper-pencil content analysis was conducted following IPA guidelines. The results show strengths, weaknesses, and elements of improvement for service network implementation. The needs of forced migrants seem to be effectively met only through a service network that takes shape in the interweaving of social, organizational, group, and individual levels.

Aim/purpose. The aim of this qualitative study is to explore social workers’ representations of hate speech (HS), the effects it has on the community, and socio-educational actions aimed at combating it. Background. Hate speech is any form of communication that promotes discrimination, hostility, or violence towards individuals or groups based on their identity. Although its spread is facilitated by particular characteristics of the online environment (such as anonymity and ubiquity), HS has pervasive consequences even in offline reality. In the last year, several community-based projects involving social workers have been implemented to address the problem. Professionals who work with the community play a crucial strategic role in the fight against HS. Therefore, it is imperative to begin by considering their perspective to gain a better understanding of HS and how it can be controlled. Methodology. Following a psycho-sociological perspective, six focus groups were conducted with 42 social workers (19 females and 23 males) belonging to associations or organizations of a different nature, such as NGOs, local social promotion organizations, universities, private social organizations, whose mission included the theme of countering hate speech. Contribution. There are no studies in the literature that consider the views of operators working to counter hate speech within communities. Our study contributes to deepening the knowledge of the phenomenon and identifying the most suitable strategies to combat it, starting from an approach that does not only focus on the online or offline dimension but on an integrated “onlife” approach. The study offers an outline of how hate speech affects the daily lives of the communities in the cities of Torino, Palermo, and Ancona. Additionally, it proposes a grassroots strategy to address hate speech. Findings.The results suggest that strategies effective in countering hate speech in offline contexts may not be effective in online envir

Family businesses (FBs) are a particular type of organization where both family and business dimensions intertwine. In FB literature, family firms have been studied both from a personal and an organizational point of view. In this paper, we present a new psychological approach aimed at capturing intergenerational and gender-matching differences in 67 generational pairs of entrepreneurs from Italian family firms based on 16 implicit theories. These 16 implicit theories are grouped into three psychological processes. Considering the differences across generations and between same- and cross-gender pairs of entrepreneurs, paired samples t-tests highlighted processes where FB entrepreneurs differ the most. Results from same- and cross-gender pairs analyses create a complex picture that applies when considering intergenerational differences that are a key to planning ad hoc consultations for families and their companies. Educators, researchers and consultants working with FBs may find this study interesting for two reasons. They would learn about the implicit theories that guide the attitudes, emotions, and behaviours of entrepreneurs and they could use this knowledge to work with different generations of entrepreneurs, including same- or mixed-gender pairs of seniors and juniors, during the succession process.

The COVID-19 pandemic put the Italian health system under great stress. The sudden reorganization of work practices and the emotional impact of the large number of the victims had many consequences on the well-being of the healthcare professionals (HCPs) involved in managing the crisis. In the available literature, most studies have focused on the risk aspects while only few studies also take into account protective factors. For this reason, it was decided to conduct, within psycho-sociological perspective, a qualitative study with the aim to explore in depth the protective and risk factors as experienced by HCPs who worked in the Italian healthcare system during the COVID-19 outbreak. A total of 19 semi-structured interviews were conducted with HCPs-9 nurses and 10 physicians (7M and 12F) with an average age of 43 (SD = 13.4)-selected using snowball sampling. Considering three different levels of analysis the results highlight the protective and risk factors: personal history level (intrinsic/ethical motivation and flexible role versus extrinsic motivation and static role), interpersonal level (perception of supportive relationships with colleagues, patients, and family versus bad relationships), and organizational level (good leadership and sustainable work purpose versus absence of support from management and undefined or confused tasks).

This study focuses on the experiences of professionals working with refugees and asylum seekers in the North of Italy. In the last years, professionals who work in this sector have been exposed to an increasing risk of physical and emotional malaise because of the number of challenges they daily manage. A qualitative study has been conducted with the aim of exploring the resource and the fatigue factors of professionals, in relation to their state of well-being or discomfort. Eight focus groups with multi-professional teams were held in eight refugee centres, for a total of 28 professionals involved (16 males and 12 females). The results allowed the description of three different professional profile conditions: Fatigued, Idealizing and Engaged.

Following an ethnographic approach, the study explores the meaning of inclusion and intercultur-Following an ethnographic approach, this study explores the meanings of inclusion and interculturalism as conveyed by some performing arts and urban sport groups in the city of Milan. Results show a big presence of young people in public space, with a massive participation of young immigrants coming from the Philippines and South America. Concerning social inclusion, the groups revealed an implicit agreement of space sharing and self-regulation which testify to a predisposition to openness with others. The real acknowledgment of diversity, which is a specificity of interculturalism, occurs only under particular circumstances: during the performer-spectator relationship, and when practitioners belonged to the same disciplines. The research also shows the presence of transcultural processes among these practices.