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Despite significant research on online harm, polarization, public deliberation, and justice, CSCW still lacks a comprehensive understanding of the experiences of religious minorities, particularly in relation to fear, as prominently evident in our study. Gaining faith-sensitive insights into the expression, participation, and inter-religious interactions on social media can contribute to CSCW's literature on online safety and interfaith communication. In pursuit of this goal, we conducted a six-month-long, interview-based study with the Hindu, Buddhist, and Indigenous communities in Bangladesh. Our study draws on an extensive body of research encompassing the spiral of silence, the cultural politics of fear, and communication accommodation to examine how social media use by religious minorities is influenced by fear, which is associated with social conformity, misinformation, stigma, stereotypes, and South Asian postcolonial memory. Moreover, we engage with scholarly perspectives from religious studies, justice, and South Asian violence and offer important critical insights and design lessons for the CSCW literature on public deliberation, justice, and interfaith communication., Comment: accepted at CSCW24

While content moderation in online platforms marginalizes users in the Global South at large, users of certain identities are further marginalized. Such users often come from Indigenous ethnic minority groups or identify as women. Through a qualitative study based on 18 semi-structured interviews, this paper explores how such users' experiences with hate speech online in Bangladesh are shaped by their intersectional identities. Through a civics-oriented approach, we examined the spectrum of their legal status, membership, rights, and participation as users of online platforms. Drawing analogies with the concept of citizenship, we develop the concept of usership that offers a user-centered metaphor in studying moderation and platform governance., Comment: accepted to ICTD 24

Colonialism--the policies and practices wherein a foreign body imposes its ways of life on local communities--has historically impacted how collectives perceive themselves in relation to others. One way colonialism has impacted how people see themselves is through nationalism, where nationalism is often understood through shared language, culture, religion, and geopolitical borders. The way colonialism has shaped people's experiences with nationalism has shaped historical conflicts between members of different nation-states for a long time. While recent social computing research has studied how colonially marginalized people can engage in discourse to decolonize or re-imagine and reclaim themselves and their communities on their own terms--what is less understood is how technology can better support decolonial discourses in an effort to re-imagine nationalism. To understand this phenomenon, this research draws on a semi-structured interview study with YouTubers who make videos about culturally Bengali people whose lives were upended as a product of colonization and are now dispersed across Bangladesh, India, and Pakistan. This research seeks to understand people's motivations and strategies for engaging in video-mediated decolonial discourse in transnational contexts. We discuss how our work demonstrates the potential of the sociomateriality of decolonial discourse online and extends an invitation to foreground complexities of nationalism in social computing research., Comment: accepted at CSCW 2024

While colonization has sociohistorically impacted people's identities across various dimensions, those colonial values and biases continue to be perpetuated by sociotechnical systems. One category of sociotechnical systems--sentiment analysis tools--can also perpetuate colonial values and bias, yet less attention has been paid to how such tools may be complicit in perpetuating coloniality, although they are often used to guide various practices (e.g., content moderation). In this paper, we explore potential bias in sentiment analysis tools in the context of Bengali communities that have experienced and continue to experience the impacts of colonialism. Drawing on identity categories most impacted by colonialism amongst local Bengali communities, we focused our analytic attention on gender, religion, and nationality. We conducted an algorithmic audit of all sentiment analysis tools for Bengali, available on the Python package index (PyPI) and GitHub. Despite similar semantic content and structure, our analyses showed that in addition to inconsistencies in output from different tools, Bengali sentiment analysis tools exhibit bias between different identity categories and respond differently to different ways of identity expression. Connecting our findings with colonially shaped sociocultural structures of Bengali communities, we discuss the implications of downstream bias of sentiment analysis tools.