Search

In this paper, we investigate the impact of hallucinations and cognitive forcing functions in human-AI collaborative text generation tasks, focusing on the use of Large Language Models (LLMs) to assist in generating high-quality conversational data. LLMs require data for fine-tuning, a crucial step in enhancing their performance. In the context of conversational customer support, the data takes the form of a conversation between a human customer and an agent and can be generated with an AI assistant. In our inquiry, involving 11 users who each completed 8 tasks, resulting in a total of 88 tasks, we found that the presence of hallucinations negatively impacts the quality of data. We also find that, although the cognitive forcing function does not always mitigate the detrimental effects of hallucinations on data quality, the presence of cognitive forcing functions and hallucinations together impacts data quality and influences how users leverage the AI responses presented to them. Our analysis of user behavior reveals distinct patterns of reliance on AI-generated responses, highlighting the importance of managing hallucinations in AI-generated content within conversational AI contexts.

Large Language Models (LLM) have become a popular approach for implementing Retrieval Augmented Generation (RAG) systems, and a significant amount of effort has been spent on building good models and metrics. In spite of increased recognition of the need for rigorous evaluation of RAG systems, few tools exist that go beyond the creation of model output and automatic calculation. We present InspectorRAGet, an introspection platform for RAG evaluation. InspectorRAGet allows the user to analyze aggregate and instance-level performance of RAG systems, using both human and algorithmic metrics as well as annotator quality. InspectorRAGet is suitable for multiple use cases and is available publicly to the community. The demo video is available at https://youtu.be/MJhe8QIXcEc

Dialogue summarization task involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations) and existing dialogue summarization models suffer from performance drop on such conversations. In this study, we systematically investigate the impact of such variations on state-of-the-art dialogue summarization models using publicly available datasets. To simulate real-life variations, we introduce two types of perturbations: utterance-level perturbations that modify individual utterances with errors and language variations, and dialogue-level perturbations that add non-informative exchanges (e.g., repetitions, greetings). We conduct our analysis along three dimensions of robustness: consistency, saliency, and faithfulness, which capture different aspects of the summarization model's performance. We find that both fine-tuned and instruction-tuned models are affected by input variations, with the latter being more susceptible, particularly to dialogue-level perturbations. We also validate our findings via human evaluation. Finally, we investigate if the robustness of fine-tuned models can be improved by training them with a fraction of perturbed data and observe that this approach is insufficient to address robustness challenges with current models and thus warrants a more thorough investigation to identify better solutions. Overall, our work highlights robustness challenges in dialogue summarization and provides insights for future research.

The integration of external personalized context information into document-grounded conversational systems has significant potential business value, but has not been well-studied. Motivated by the concept of personalized context-aware document-grounded conversational systems, we introduce the task of context-aware passage retrieval. We also construct a dataset specifically curated for this purpose. We describe multiple baseline systems to address this task, and propose a novel approach, Personalized Context-Aware Search (PCAS), that effectively harnesses contextual information during passage retrieval. Experimental evaluations conducted on multiple popular dense retrieval systems demonstrate that our proposed approach not only outperforms the baselines in retrieving the most relevant passage but also excels at identifying the pertinent context among all the available contexts. We envision that our contributions will serve as a catalyst for inspiring future research endeavors in this promising direction.

In this paper we explore the task of modeling semi-structured object sequences; in particular, we focus our attention on the problem of developing a structure-aware input representation for such sequences. Examples of such data include user activity on websites, machine logs, and many others. This type of data is often represented as a sequence of sets of key-value pairs over time and can present modeling challenges due to an ever-increasing sequence length. We propose a two-part approach, which first considers each key independently and encodes a representation of its values over time; we then self-attend over these value-aware key representations to accomplish a downstream task. This allows us to operate on longer object sequences than existing methods. We introduce a novel shared-attention-head architecture between the two modules and present an innovative training schedule that interleaves the training of both modules with shared weights for some attention heads. Our experiments on multiple prediction tasks using real-world data demonstrate that our approach outperforms a unified network with hierarchical encoding, as well as other methods including a record-centric representation and a flattened representation of the sequence.

Semantic role labeling (SRL) identifies the predicate-argument structure in a sentence. This task is usually accomplished in four steps: predicate identification, predicate sense disambiguation, argument identification, and argument classification. Errors introduced at one step propagate to later steps. Unfortunately, the existing SRL evaluation scripts do not consider the full effect of this error propagation aspect. They either evaluate arguments independent of predicate sense (CoNLL09) or do not evaluate predicate sense at all (CoNLL05), yielding an inaccurate SRL model performance on the argument classification task. In this paper, we address key practical issues with existing evaluation scripts and propose a more strict SRL evaluation metric PriMeSRL. We observe that by employing PriMeSRL, the quality evaluation of all SoTA SRL models drops significantly, and their relative rankings also change. We also show that PriMeSRLsuccessfully penalizes actual failures in SoTA SRL models.

Text classification can be useful in many real-world scenarios, saving a lot of time for end users. However, building a custom classifier typically requires coding skills and ML knowledge, which poses a significant barrier for many potential users. To lift this barrier, we introduce Label Sleuth, a free open source system for labeling and creating text classifiers. This system is unique for (a) being a no-code system, making NLP accessible to non-experts, (b) guiding users through the entire labeling process until they obtain a custom classifier, making the process efficient -- from cold start to classifier in a few hours, and (c) being open for configuration and extension by developers. By open sourcing Label Sleuth we hope to build a community of users and developers that will broaden the utilization of NLP models., Comment: 7 pages, 2 figures To be published at EMNLP 2022

A critical bottleneck in supervised machine learning is the need for large amounts of labeled data which is expensive and time consuming to obtain. However, it has been shown that a small amount of labeled data, while insufficient to re-train a model, can be effectively used to generate human-interpretable labeling functions (LFs). These LFs, in turn, have been used to generate a large amount of additional noisy labeled data, in a paradigm that is now commonly referred to as data programming. However, previous approaches to automatically generate LFs make no attempt to further use the given labeled data for model training, thus giving up opportunities for improved performance. Moreover, since the LFs are generated from a relatively small labeled dataset, they are prone to being noisy, and naively aggregating these LFs can lead to very poor performance in practice. In this work, we propose an LF based reweighting framework \ouralgo{} to solve these two critical limitations. Our algorithm learns a joint model on the (same) labeled dataset used for LF induction along with any unlabeled data in a semi-supervised manner, and more critically, reweighs each LF according to its goodness, influencing its contribution to the semi-supervised loss using a robust bi-level optimization algorithm. We show that our algorithm significantly outperforms prior approaches on several text classification datasets., Comment: Findings of ACL, 2022

Understanding tables is an important and relevant task that involves understanding table structure as well as being able to compare and contrast information within cells. In this paper, we address this challenge by presenting a new dataset and tasks that addresses this goal in a shared task in SemEval 2020 Task 9: Fact Verification and Evidence Finding for Tabular Data in Scientific Documents (SEM-TAB-FACTS). Our dataset contains 981 manually-generated tables and an auto-generated dataset of 1980 tables providing over 180K statement and over 16M evidence annotations. SEM-TAB-FACTS featured two sub-tasks. In sub-task A, the goal was to determine if a statement is supported, refuted or unknown in relation to a table. In sub-task B, the focus was on identifying the specific cells of a table that provide evidence for the statement. 69 teams signed up to participate in the task with 19 successful submissions to subtask A and 12 successful submissions to subtask B. We present our results and main findings from the competition., Comment: To Appear in SemEval 2021

Data scientists face a steep learning curve in understanding a new domain for which they want to build machine learning (ML) models. While input from domain experts could offer valuable help, such input is often limited, expensive, and generally not in a form readily consumable by a model development pipeline. In this paper, we propose Ziva, a framework to guide domain experts in sharing essential domain knowledge to data scientists for building NLP models. With Ziva, experts are able to distill and share their domain knowledge using domain concept extractors and five types of label justification over a representative data sample. The design of Ziva is informed by preliminary interviews with data scientists, in order to understand current practices of domain knowledge acquisition process for ML development projects. To assess our design, we run a mix-method case-study to evaluate how Ziva can facilitate interaction of domain experts and data scientists. Our results highlight that (1) domain experts are able to use Ziva to provide rich domain knowledge, while maintaining low mental load and stress levels; and (2) data scientists find Ziva's output helpful for learning essential information about the domain, offering scalability of information, and lowering the burden on domain experts to share knowledge. We conclude this work by experimenting with building NLP models using the Ziva output by our case study.

Recent years have seen important advances in the quality of state-of-the-art models, but this has come at the expense of models becoming less interpretable. This survey presents an overview of the current state of Explainable AI (XAI), considered within the domain of Natural Language Processing (NLP). We discuss the main categorization of explanations, as well as the various ways explanations can be arrived at and visualized. We detail the operations and explainability techniques currently available for generating explanations for NLP model predictions, to serve as a resource for model developers in the community. Finally, we point out the current gaps and encourage directions for future work in this important research area., Comment: To appear in AACL-IJCNLP 2020

Pagination - the process of determining where to break an article across pages in a multi-article layout is a common layout challenge for most commercially printed newspapers and magazines. To date, no one has created an algorithm that determines a minimal pagination break point based on the content of the article. Existing approaches for automatic multi-article layout focus exclusively on maximizing content (number of articles) and optimizing aesthetic presentation (e.g., spacing between articles). However, disregarding the semantic information within the article can lead to overly aggressive cutting, thereby eliminating key content and potentially confusing the reader, or setting too generous of a break point, thereby leaving in superfluous content and making automatic layout more difficult. This is one of the remaining challenges on the path from manual layouts to fully automated processes that still ensure article content quality. In this work, we present a new approach to calculating a document minimal break point for the task of pagination. Our approach uses a statistical language model to predict minimal break points based on the semantic content of an article. We then compare 4 novel candidate approaches, and 4 baselines (currently in use by layout algorithms). Results from this experiment show that one of our approaches strongly outperforms the baselines and alternatives. Results from a second study suggest that humans are not able to agree on a single "best" break point. Therefore, this work shows that a semantic-based lower bound break point prediction is necessary for ideal automated document synthesis within a real-world context., Comment: 10 pages, Submitted to DOCENG'14

We introduce KERT (Keyphrase Extraction and Ranking by Topic), a framework for topical keyphrase generation and ranking. By shifting from the unigram-centric traditional methods of unsupervised keyphrase extraction to a phrase-centric approach, we are able to directly compare and rank phrases of different lengths. We construct a topical keyphrase ranking function which implements the four criteria that represent high quality topical keyphrases (coverage, purity, phraseness, and completeness). The effectiveness of our approach is demonstrated on two collections of content-representative titles in the domains of Computer Science and Physics., Comment: 9 pages