1. Measuring the quality of therapeutic apheresis care in the pediatric intensive care unit
- Author
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Howard S. Gitlow, Dan Torbati, and Jeffrey B. Sussmane
- Subjects
medicine.medical_specialty ,Critical Care ,media_common.quotation_subject ,Intensive Care Units, Pediatric ,Patient Education as Topic ,Intensive care ,Humans ,Medicine ,Quality (business) ,Medical physics ,Intensive care medicine ,Quality Indicators, Health Care ,Quality of Health Care ,media_common ,Family Health ,Pediatric intensive care unit ,Total quality management ,business.industry ,DMAIC ,Reproducibility of Results ,Hematology ,General Medicine ,Outcome and Process Assessment, Health Care ,Blood Component Removal ,Apheresis (linguistics) ,Observational study ,Metric (unit) ,business ,Algorithms ,Total Quality Management - Abstract
Our goal was to measure the quality of care provided in the Pediatric Intensive Care Unit (PICU) during Therapeutic Apheresis (TA). We described the care as a step by step process. We designed a flow chart to carefully document each step of the process. We then defined each step with a unique clinical indictor (CI) that represented the exact task we felt provided quality care. These CIs were studied and modified for 1 year. We measured our performance in this process by the number of times we accomplished the CI vs. the total number of CIs that were to be performed. The degree of compliance, with these clinical indicators, was analyzed and used as a metric for quality by calculating how close the process is running exactly as planned or “in control.” The Apheresis Process was in control (compliance) for 47% of the indicators, as measured in the aggregate for the first observational year. We then applied the theory of Total Quality Management (TQM) through our Design, Measure, Analyze, Improve, and Control (DMAIC) model. We were able to improve the process and bring it into control by increasing the compliance to > 99.74%, in the aggregate, for the third and fourth quarter of the second year. We have implemented TQM to increase compliance, thus control, of a highly complex and multidisciplinary Pediatric Intensive Care therapy. We have shown a reproducible and scalable measure of quality for a complex clinical process in the PICU, without additional capital expenditure. J. Clin. Apheresis, 2012. © 2011 Wiley Periodicals, Inc.
- Published
- 2011
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