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To evaluate and reflect the sustainability of services in the region, an overall sector maturity assessment was done taking into account four main dimensions: access to services, quality of services, efficiency of services, and financing of services. Each of these dimensions is measured through three simple and objective indicators. For each indicator, best practice values are established by looking at the best performers in the region, and countries closest to those best performers are deemed to have a more mature sector. A more complete description of the methodology to assess the sector maturity is included in the annex of the state of the sector regional report from the Danube Water Program. The outcomes of this assessment for the Austrian water sector are presented, which also shows average and best practices in the Danube region. The Austrian sector maturity score is 96, which is significantly higher than the Danube average maturity of 64, and the highest score in the region. The assessment shows that, on average, the country performs very well in terms of access to piped water and flushes toilet, wastewater treatment coverage, customer satisfaction, continuity of service, wastewater compliance, collection ratio, and nonrevenue water.

Water, as a resource, is integral to human activities of all kinds. The water sector, as a society's means of ensuring individuals have sufficient water is fundamental to recovery and development. While designing and implementing water supply operations in any societal context is a complicated endeavor, doing so in contexts affected by conflict, fragility and violence is inherently associated with compounded challenges. The objective of this study is to summarize operational lessons from task teams to inform effective water supply and access operations in conflict-affected and fragile situations. This paper defines common operational challenges and describes actions that task teams have taken in Bank projects in order to address those challenges. Further, the paper explores ways to ensure that water supply projects in fragile and conflict-affected situations (FCS) contexts, in addition to achieving technical objectives, can also address perpetual causes of conflict and fragility. The risks of escalating violence and decreasing stability are exacerbated in situations where access to water resources and services is poor, constrained, inequitable, and unsustainable. This knowledge product summarizes lessons from World Bank task teams that have prepared and implemented water supply projects in locations affected by conflict, fragility and violence. The findings intend to support operational problem-solving during water operations that are conducted in these situations. The study engaged task team members and surveyed project documentation, consolidating data on contextual and operational challenges and responsive methods that staff recommend. The findings of this study show that clear priorities in process and organizational capacity, with a focus on access, are needed to ensure that water supply operations in FCS contexts are conflict-sensitive.

This report outlines the key principles of water safety planning for rural water supply in India. Water safety planning represents a change of emphasis from end-of-pipe testing to the management of risks of contamination from source to mouth. End-of-pipe testing is still necessary to verify that safe drinking water is being delivered. The focus of the report is on the policy issues concerning the adoption of water safety planning and the institutional arrangements (roles and responsibilities) needed to operationalize the approach. Recommendations are provided on demonstrating and implementing the approach to establish a full program. There are three objectives of this study: 1) to consider policies for the delivery of safe drinking water quality in rural areas; 2) to provide a framework in which the various functions associated with a change of emphasis towards managing risks to the safety of drinking water can be incorporated into existing institutional frameworks, in particular building on the initiatives already taken in India to improve monitoring and surveillance of drinking water quality; and 3) to suggest an approach to demonstrate and implement such a framework.