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This study clearly sets out how much the extent of the digital divide affects e-government services being adopted by Indonesia. Such inequality in access and competence of nations in digital technology is one of the great stumbling blocks erected in the way of the Indonesian government to carry out various programs. The research methodology in this paper is largely qualitative, with a mixed method of case study and literature review of the relevant online media to facilitate a description of the digital divide that translates into the use or nonuse of digital public services. This research seeks to identify trends and relationships that may bind together policy contexts and the digital divide. The data for this research were collected through the analysis of secondary data from a wide range of data sources, including the Indonesia Digital Literacy Index survey 2022 and BPS data, both from the service provider and the service user. The findings of the research point to a very low level of digital literacy in Indonesia, especially in terms of digital security. Mainly, the digital divide complicates the social exclusion of older generations, yet, in principle, digital technologies can help people in the older generation live better lives. The core argument of this report is that cutting the digital divide requires investment, training, and leadership based on trust from the concerned parties to see there is an open fair access to digital services.

Im November 2022 ist die Zentralbibliothek im KAP1 mit einer eigenen App an den Start gegangen. Die „Stadtbüchereien Düsseldorf App" bietet den Besucher*innen der Zentralbibliothek ein besonderes Erlebnis, indem sie den realen Ort Bibliothek mit Augmented-Reality-Technologie um virtuelle Elemente erweitert. Gut ein Jahr nach der Eröffnung der neuen Räume erhielten diese mit der App nun eine neue, virtuelle Nutzungsebene. Aufgrund der großzügigen Öffnungszeiten der neuen Zentralbibliothek, auch ohne dass das Bibliotheksteam zur Unterstützung vor Ort ist, war es von Anfang an geplant, umfangreiche digitale Self-Services anzubieten, um die Zentralbibliothek jederzeit eigenständig entdecken und sich zurechtfinden zu können. Mit dem Düsseldorfer Unternehmen und AR-Experten Exponential Dimensions hat das Team nun eine alles andere als typische Bibliotheks-App entwickelt. Der Schwerpunkt liegt, übereinstimmend mit der Leitlinie „Menschen, Bücher, Räume", ganz auf Ort und Besuchenden. Im Juni 2023 erhielt die „Stadtbüchereien Düsseldorf App" international Anerkennung. Sie erhielt den renommierten Auggie Award in der Kategorie „Best Consumer App". Die jährlichen Auggie Awards sind seit 2010 die weltweit anerkanntesten Auszeichnungen der AR- und VR-Branche. In November 2022, the central library in KAP1 launched its own app. The "Stadtbüchereien Düsseldorf App" offers visitors a special experience by adding virtual elements to the real place of the library using augmented reality technology. A year after the opening of the library, the app adds a new, virtual level of use. Due to the generous opening hours of the new central library, even without the library team being on site for support, it is designed to offer extensive digital self-services for users to discover the library independently at any time and to find their way around. With Düsseldorf-based AR experts Exponential Dimensions, a "anything but typical" library app has been developed. In keeping with the principle of "People, Books, Spaces", its focus is entirely on location and visitors. In June 2023, the "Stadtbüchereien Düsseldorf App" got international recognition. It received the prestigious Auggie Award in the category "Best Consumer App". The annual Auggie Awards have been the world's most recognized awards in the AR and VR industry since 2010. [ABSTRACT FROM AUTHOR]

Copyright of Economic Series of the Bulletin of the L.N. Gumilyov ENU is the property of L.N. Gumilyov Eurasian National University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Digital-based public services have an essential urgency in increasing efficiency, accessibility, transparency, and responsiveness of services to the public. This allows for significant improvements in governance. This research aims to analyze the implementation of services by local governments, especially at the One Stop Integrated Services Investment Service (DPMPTSP) of Rokan Hilir Regency. This research uses a qualitative approach using Online Research Methods (ORMs) as a data collection method. ORMs utilize the internet and other digital technologies to collect data and information. In this research, ORMs include data collection from official government websites. The analysis tool that is maximized is Nvivo 12 Plus. This research shows that implementing website-based digital public services faces obstacles and challenges that need to be overcome. Limited internet access, technology gaps, concerns regarding security and privacy, and limited resources are the primary concerns. However, the government can overcome these obstacles by investing in internet infrastructure, digital literacy programs, and collaboration with the private sector. Integrating digital public services can increase the efficiency, accessibility, transparency, and accountability of public services and build public trust in the government. In facing this challenge, the government needs to take appropriate policy steps to ensure the success and sustainability of inclusive and sustainable digital public services. [ABSTRACT FROM AUTHOR]

Digital service transformation involves developing or enhancing digital service products within the scope of business transformation. The primary goal is to create or enhance value through the integration of information technology, computing, communication, and connectivity. In the public sector, the objective of digital service transformation is to boost public value, such as citizen satisfaction, government budget efficiency, and streamlined bureaucracy. To evaluate the effectiveness of the transformation process, organizations require a maturity model to assess execution quality. This study aims to develop a specific maturity model for digital service transformation in the public sector. The model development generally encompasses two main stages: a literature review and in-depth expert interviews. The literature review identifies the public sector’s digital service transformation process, key process areas (KPAs), maps these KPAs to the maturity levels of the Capability Maturity Model (CMM), identifies KPA capability indicators, and designs measurement tools. In-depth interviews were conducted with five experts, who are stakeholders in public sector digital service transformation from five different institutions. The interview results were aligned with the needs of digital service transformation within Indonesia’s public sector. These results were then tested on the service management section of Statistics Indonesia (BPS). The resulting digital service transformation maturity model effectively illustrates the transformation process that has been implemented. This model is anticipated to serve as an alternative guide for public sector stakeholders to evaluate their digital service transformation efforts.

Digital service transformation is part of organizational change focuses on enhancing digital service through the use of frontier technologies to generate new value. In public sector, this transformation is used to enhance public value such as citizen satisfaction, cost reduction, and bureaucratic efficiency. Digital service transformation framework for public sector is essential in order to achieve bureaucracy reform and minimize mal-administration in government service. This research aimed to provide framework for implementing digital service transformation in public sector through two approaches: theoretical approach using meta-synthesis method and empirical approach using surveys and interviews. The synthesis process is conducted on the lifecycle, stages, activities, and its supporting components. The results of meta-synthesis were additionally supported by survey conducted with thirty-five practitioners of digital service transformation in eleven public sector institutions, followed by interviews with eight of them. The survey and interview results showed that the designed framework was relevant to the needs of transformation activity in the government agencies of The Republic of Indonesia. The designed framework is expected to serve as a guideline for stakeholder in public sector, especially in Indonesia, in implementing digital service transformation in their respective units.

The article addresses the issue regarding the obligations of digital service providers performed in the area of cybersecurity. Because of their status as entities within the national cybersecurity system, they must respond to disruptions occurring in cyberspace. The measures taken by digital service providers to ensure the security of the information systems used to provide the digital service must lead to the minimisation of the risk of incidents i.e. phenomena that have or may have an adverse impact on cybersecurity. Economic and social development depends to a large extent on smoothly operating communication and information systems that ensure the provision of various types of services, including digital services. Disruptions in the functioning of these systems affect not only the stability of economic circulation but also the effectiveness of public institutions in performing their tasks. Given the above, the information obligations imposed on digital service providers regarding the requirement to report incidents or those related to taking measures to prevent or minimise their impact on a digital service are of major importance.

Digital banks have profoundly changed the financial industry’s operations. In this scenario, the study of digital banks has gained increasing attention in the academic community. However, there is still a lot of room to understand how this type of organization functions and impacts different contexts. Considering the information collected, partial findings, and the professional experience of those involved in a larger research project, the main objective of this study is to present the Brazilian scenario related to digital banks from the analytical perspective of the research group. The methodological approach included analysis of partial results of a larger research project, bibliographic research, analysis of public data about digital banks in Brazil, and multidisciplinary discursive approach to conduct debates with the support of academic literature and experience from top managers working in major Brazilian financial institutions. Data on key performance indicators (KPIs), including cost breakdown, net revenue, return on equity (ROE), and cost-to-income ratio, are presented and analyzed for both traditional and digital banks. Furthermore, this study puts forward potential avenues for future research within three main research domains: digital operational efficiency for banks, customer attraction strategies employed by digital banks, and the utilization of digital financial services in the retail industry.

Digital banks have profoundly changed the financial industry's operations. In this scenario, the study of digital banks has gained increasing attention in the academic community. However, there is still a lot of room to understand how this type of organization functions and impacts different contexts. Considering the information collected, partial findings, and the professional experience of those involved in a larger research project, the main objective of this study is to present the Brazilian scenario related to digital banks from the analytical perspective of the research group. The methodological approach included analysis of partial results of a larger research project, bibliographic research, analysis of public data about digital banks in Brazil, and multidisciplinary discursive approach to conduct debates with the support of academic literature and experience from top managers working in major Brazilian financial institutions. Data on key performance indicators (KPIs), including cost breakdown, net revenue, return on equity (ROE), and cost-to-income ratio, are presented and analyzed for both traditional and digital banks. Furthermore, this study puts forward potential avenues for future research within three main research domains: digital operational efficiency for banks, customer attraction strategies employed by digital banks, and the utilization of digital financial services in the retail industry. [ABSTRACT FROM AUTHOR]

Today an electronic educational environment is an integral innovative component of vocational education functioning. The construction of electronic educational environments in Russia is supported by government initiatives in the context of the modernization of the entire educational institution, taking into account global trends. Today, our country has accumulated a certain experience in the development and use of electronic educational resources in the educational process, which needs analysis and systematization. The research problem: what are the mechanisms of using electronic educational environment of a university in the professional training of future psychologists and social teachers? The purpose of the research is to substantiate the expediency of using electronic educational environment in the professional training of future psychologists and social teachers. The research methods used are synthesis, systematization, desk research, generalization. The research results are the following: the relevance of using the electronic educational environment of a university as an innovative resource in the professional training of future psychologists and social teachers has been confirmed; the components of the electronic educational environment of a university have been characterized; electronic resources used in educational activities for the purpose of resource and information support of psychological and pedagogical disciplines have been disclosed Key conclusions: digital service is viewed as an additional, promising innovative educational resource in the professional training of future psychologists and social educators; the components of the electronic information and educational environment of a university are the official website, an electronic library, electronic an educational environment; the effectiveness of professional training of future psychologists and social teachers is possible with the additional use of Moodle, Zoom, YouTube, Google electronic resources.

The importance of the digital transformation of an educational institution is due to global trends in the spread of digital tools in all spheres of public life. The digital environment today is the most powerful driver of educational services, changing its content, technological and organizational content. The study of the main strategic guidelines for the digital transformation of an educational institution will help deepen further research in the direction of solving the problematic issues of introducing digital tools in this area, which actualizes the feasibility of the research. The research problem is: what are the main strategic guidelines for the digital transformation of modern education as a driver for the promotion of educational services? The purpose of the research is to identify relevant guidelines for the introduction of digital tools in the field of education. The methodological basis of the study is the general scientific cognition methods: analysis of sources in the eLibrary, generalization.The results of the study are the following: analysis of the content of the concept of "digital transformation of education" has made it possible to clarify its characteristics (digital service as an environment, digital service as a process), to identify structural components (digital tools, digital educational technologies, digital traces as the results of educational and pedagogical activities), to identify strategic landmarks of education in modern conditions (digital university, digital education, digital campus, digital stakeholders).The key conclusions are the digital model of higher education is the most powerful driver of educational services in the modern digital space and the beginning of a new digital paradigm.

The relevance of the research is conditioned by the growing interest for the use of modern educational technologies in the educational process of higher education, due to the implementation of new federal state educational standards for higher education, as well as forced isolation due to the spread of coronavirus infection. The experience gained while using modern educational technologies needs to be generalized, systematized and extrapolated in order to increase the effectiveness of the educational process. The research problem is as follows: what modern educational technologies can be used in the professional activities of a university teacher as an innovative resource? The purpose of the research is to describe the experience of using modern educational technologies for the activities of a university teacher.The research objectives are to reveal the category of "modern educational technologies"; to present the experience of using modern educational technologies on the example of a digital service in the process of teaching the discipline "Physical Culture and Sports"; to identify the benefits of using a digital service in teaching physical education. The research methods used are generalizations, comparisons, visual presentation.The results of the study are the following: the relevance of the use of modern educational technologies as an innovative resource for the activity of a university teacher has been confirmed; the experience of using a digital service in the process of teaching the discipline "Physical culture and sports" has been described; the advantages of a digital service in teaching physical education as a means of resource and information support have been revealed.Key conclusions: modern educational technologies represent a set of technical human resourcesthat act as a means of acquiring knowledge; relevant educational technology in modern conditions is a digital service; in teaching the discipline "Physical Culture and Sports" the electronic information environment of the university and the Zoom online platform can be used; the use of electronic educational technologies makes it possible to make the educational process more comfortable and effective without interrupting it in conditions of self-isolation.

According to many researchers, digital service is a driver of educational activity, especially in the era of globalization. The article considers the problems of digital service using in the process of teaching English. The main types of information technologies have been interpreted, and their main pedagogical goals identified within the framework of the targeted approach to teaching. The main information resources (websites) for learning English has been provided, as well as an approximate lesson plan using information technology.The research problem is what are the possibilities of using digital services to improve the effectiveness of learning English? The purpose of the research is to determine the main tools of a digital service for the use in English lessons. The methodological basis of the research is the general scientific methods of cognition: analysis of Internet sources, generalization.The results of the research are the following: methodologically valuable websites that can be used in the process of teaching English have been chosen, a methodological development of a seminar in English using electronic resources has been presented, which contributes to increasing the interest of students, the availability of training, and improving the quality of the educational process.The authors have concluded that the described resources of the digital service can be put into practice and introduced into seminars and lectures, which will contribute to a more effective assimilation of language skills by students.

Professional activity in the digital environment is an integral component of modern life in Industry 4.0. The success of the formation of digital competence of an individual in modern realities is largely determined by the level of digital culture of a teacher himself as a translator of the values of the digital society. In this regard, the problem of the research can be formulated as follows: what are the theoretical approaches to substantiating the category of "digital culture" in modern pedagogical discourse?The purpose of the research is to reveal the essence of the concept of "digital culture" as an actual pedagogical category. The research methods used are analysis, synthesis, differentiation, description.The results of the study are based on the analysis and synthesis of derivatives of the definition of "digital culture". Theoretical approaches to the content of the concept of "digital culture" as an innovative component of the teacher's professional activity have been presented; the concept of "digital culture" has been clarified; the basic components of a teacher's digital culture have been proposed.The key conclusions are the following: derivatives of the definition of "digital culture" are "digital literacy", "digital competence", ICT culture; The digital culture of a teacher is understood as the formation of the necessary skills for successful functioning in mixed reality, including the skills of safe and effective work with content, communication with other users in the electronic educational environment, search and consumption of information, continuous improvement, motivational and value attitude to the digital service, providing ergonomic functioning in the new digital educational space; the basic components of a teacher's digital culture are: digital literacy, ICT competencies, motivational-value attitude.

The Indonesian Islamic banking sector has been transformed by integrating technology in banking services to satisfy customers for retention and market share post-COVID-19. This study, therefore, investigates the impact of Islamic banking digital service quality post-COVID-19 in Indonesia on customer satisfaction and retention. This study applied the construction of an electronic service quality model (E-S-Qual) and a banking service quality model (BSQ) focusing on digital services in Islamic commercial banks in Indonesia after the COVID-19 pandemic. This study also used an explanatory method by collecting survey data from customers of Islamic banks in Indonesia. PLS-SEM analysis tool with SmartPLS tool version 4 was utilized to search for hypothetical evidence. This study uncovered the effect of ease of use, efficiency, interoperability, privacy security, responsiveness, reliability, service cost, and service portfolio on ISBC customer satisfaction. In addition, among the significance of ISBC customer satisfaction on customer retention intention, there was a mediating effect of Islamic financial literacy. Islamic banks, consequently, must maintain a digital service system to meet customers' financial needs through quality control of system infrastructure and continuous network maintenance. Moreover, the demand for strategies to strengthen new digital services through adding features and promoting the advantages of digital financial services is needed to gain market share in the Indonesian financial market.

The emergence of fintech has revolutionized the traditional financial landscape, offering fast and efficient services to consumers while reducing costs for financial institutions. With the continuous advancements in technology, the fintech industry is expected to grow rapidly in the coming years, providing greater access to financial services and increasing financial inclusion across the globe. The main question explored in this study was: What is the impact of green Fintech on sustainability and consumer behavior within smart cities? The objectives of this study included analyzing the perceptions of consumers in the Middle East concerning green fintech's impact on sustainability and examining green fintech policies and initiatives to identify how they shape consumer behavior. The current study employed qualitative methods, where eight participants were sampled and interviewed regarding the topic and six primary articles were sampled and analyzed. The interviews were conducted online, recorded, and later transcribed for analysis. The results show that green fintech promotes sustainability by encouraging companies to invest in renewable energy as a strategy for accessing more funds at lower interest rates. Moreover, green fintech was realized to enhance financial inclusion as small businesses and startups could easily access funding for innovating technologies that promote sustainability. However, a major challenge hindering the extensive adoption of green fintech identified was the limitation imposed by current regulatory framework. A conclusion from this study is that increasing consumer awareness of green fintech products and their benefits can help increase the rate of implementation of sustainable practices in organizations. [ABSTRACT FROM AUTHOR]

Copyright of Studia Iuridica Lublinensia is the property of Maria Curie-Sklodowska University in Lublin and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The aim of the study is to use the analytic hierarchy process (AHP) technique to identify and rank the factors affecting customer satisfaction with mobile payment services in the Jordanian market, where little research has been done on post-adoption behaviour. By gathering data from experts and analyzing the results, the study seeks to determine the relative importance of various factors, such as app quality, cost, trust, and social influence, in shaping customer satisfaction. The literature is rich with studies on the adoption of mobile payment services in developing countries. However, little attention has been paid to post-adoption behaviours, such as customer satisfaction. Additionally, the use of multi-criteria decision-making techniques, such as AHP, to rank factors affecting mobile payment service satisfaction is rare. Our literature search identified 17 factors, and we gathered data from 12 experts, which was sufficient for the AHP technique. The results revealed that app quality was the most critical factor affecting satisfaction, followed by cost, usefulness, trust, information risk, security, social influence, ease of use, performance, credibility, privacy, reliability, responsiveness, customer attitude, confidentiality, assurance, and feedback mechanism. [ABSTRACT FROM AUTHOR]

Background. The paper raises the problem of the lack of a generally accepted full definition of a digital platform, despite the widespread use of the term. Materials and methods. To study the existing approaches to the definition of a digital platform, the method of a systematic review of the literature on the subject of digital platforms (using the example of digital logistics platforms) was used. Results. Based on the studied sources, a critical analysis of existing approaches to the definition of digital logistics platforms is presented. The characteristic features inherent in digital platforms are highlighted, gaps existing in the scientific literature in the description of digital platforms are identified, ways of classifying digital platforms are systematized. Conclusions. Based on the above analysis, the author's definition of a digital logistics platform is presented, covering the main characteristics of digital logistics platforms. According to this definition a digital logistics platform can be described as a multi-user digital service that creates, on the basis of functional modules, an infrastructure for mutually efficient interactions of users belonging to different sides (producers, buyers, transport companies, state) which co-create value of the service. This digital service optimizes interactions on the basis of digital algorithms in order to improve the quality of customer service, to reduce transaction cost and to increase the efficiency of logistics service.

Under pandemien har Den norske kirkes menigheter tatt i bruk digitale plattformer for å kunne opprettholde gudstjenestelivet. Det har imidlertid ikke vært åpnet opp for digital nattverdsgang. I denne artikkelen ses det på argumenter for og imot digitalt mediert nattverd i en luthersk kirke. Først belyses det hva nattverden i en luthersk forståelse er, med vekt på realpresensen. Deretter drøftes det ulike innvendinger mot digital nattverd, blant annet hvordan flere kritikere avviser digital nattverd ut fra en forståelse om at en slik praksis ikke er kroppslig og fysisk. Videre presenteres konstruktive argumenter for en digitalt mediert nattverd i en pandemisituasjon, men også som en mulighet for alle som av ulike grunner ikke kan delta i en gudstjeneste hvor alle er samlet på samme fysiske sted.

The rise of public and other non-recreational digital services is based on the idea of catering to the daily needs of the citizens cost-efficiently and with ease. Previous research has approached the use of digital services mainly from the perspective of an individual, while the significance of shared practices of use has attracted only a little attention. In this article, we (1) examine the incentives and limitations associated with the use of non-recreational digital services, which either encourage or discourage older adults to use them. Based on the first question, we then ask (2) how older adults in this study manage those non-recreational digital services they have chosen to use. Our qualitative analysis is based on participant-induced elicitation (PIE) interviews (n = 21) carried out in Central Finland with older adults aged between 65 and 89. Our findings suggest that there are conflicting views about digital services – they simultaneously evoke both positive and negative associations among interviewees. The incentives and limitations of digital services are expressly heterogeneous among older adults and vary depending on the individual and shared digital repertoire of each user. We describe how participants in this study employed multiple strategies, such as sharing digital repertoires with warm experts, to actively manage using digital services in their daily lives. [ABSTRACT FROM AUTHOR]

Digital service transformation study is a part of research in the field of digital transformation, which is devoted to exploring the transformations that occur in digital service products, which have been intensely explored in recent years to address digital disruption. Several concepts and definitions of digital service transformation have emerged as a result of an approach from the point of view of digital transformation and digital services concepts. This paper is organized to provide a foundational understanding of digital service transformation terminology. This paper uses the systematic literature review method to compile 52 qualified articles from previous studies. We conduct an analysis and synthesis of articles to answer research questions. The results of this study are a descriptive summary of research in the digital service transformation field, determining digital service transformation terminology and components, and also a proposed digital service transformation model to explain the position of transformation in digital service products in the overall transformation process. We construct this model using the findings of previously determined components synthesis. [ABSTRACT FROM AUTHOR]

The article provides an assessment of the impact of digitalization of the financial sector on the effectiveness of regional economic systems. The authors put the methodology based on the materials of the Skolkovo study «Digital ,,Russia Index” for the subjects of the Russian Federation» as the basis of the assessment methodology. The directions of increasing the role of digitalization of financial sectors in the development of regions are identified, an assessment of infrastructure readiness for «total» digitalization is presented, an assessment of the economic feasibility of introducing digital services into the financial and real sectors of the regional economy is presented. A prerequisite for successful interaction between a company and a financial institution is digital compatibility (especially in an ecosystem).

Digital transformation in health and social care is a fast-growing sector globally. Multidisciplinary professionals are needed in the development of digital health and social care services. This study aimed to evaluate the self-assessments of students participating in specialisation education on the importance of multidisciplinary digital competences, focusing on competence in the digitalisation of social and health care and how they assess their own competences at the beginning of their education. The purpose was to describe the multidisciplinary competences in this area at EQF level 6 by using a self-assessment tool. Data were collected from 274 specialised education students in the years 2021 and 2022 from 14 universities of applied sciences. The background information included participants’ years of work experience, professional education area and study credits. There were nine competence areas. The survey contains 61 Likert scale questions. Cronbach’s alpha was 0.962 (N=126). The paired t-test was used for statistical analyses to determine the relationship between the importance of a competence and students’ current levels of competence. For each pair, the arithmetic mean for the how important variable was higher than the current competence variable. The average means of all competences’ differences was 1.04 between how important the competence was to the students and their current understanding of their own level of the particular competence. Service design competences have both the highest average level of student competence and variance in competence. The second-largest variance was in online guiding competences, which is one of the clearest competences for students to understand the content. These results may be explained by expert bias, where a person with a lot of knowledge rates their own level of knowledge lower, while a person with less knowledge does the opposite. The gap between current competence level and the assessed importance of the particular competence shows that there is a need for specialisation education in multidisciplinary competences for developing digital health and social care services. The overall result is a self-assessment tool that can be used to assess the level of competences in different competence areas in specialisation education. It is important for health and social care organisations to manage the competences and continuing education of their professionals.

Digital service transformation study is a part of research in the field of digital transformation, which is devoted to exploring the transformations that occur in digital service products, which have been intensely explored in recent years to address digital disruption. Several concepts and definitions of digital service transformation have emerged as a result of an approach from the point of view of digital transformation and digital services concepts. This paper is organized to provide a foundational understanding of digital service transformation terminology. This paper uses the systematic literature review method to compile 52 qualified articles from previous studies. We conduct an analysis and synthesis of articles to answer research questions. The results of this study are a descriptive summary of research in the digital service transformation field, determining digital service transformation terminology and components, and also a proposed digital service transformation model to explain the position of transformation in digital service products in the overall transformation process. We construct this model using the findings of previously determined components synthesis.

The main goal of the article is to present, in a structured way, the new legal regulation of the provision of digital content and services, which was brought into Czech law by the implementation of the EU consumer directives. The main added value of the new regulation, which was incorporated into the Civil Code and the Act on Consumer Protection, consists in creating a new and advanced framework for the digital environment and the establishment of institutes to provide sufficient protection to contracting parties. An example is the regulation of digital content or service and the comprehensive regulation of conformity with the contract as well as the consequences of the breach of duty. A fundamental change represents the acceptance of compensation for digital content or a service consisting in the provision of personal data. This approach, which has to take into consideration both the human rights dimension of personal data and their property value, will certainly lead to major discussions in the future about the admissibility, or limits of actions of the contracting parties. [ABSTRACT FROM AUTHOR]

This qualitative research examined Hong Kong social workers' perceptions of the usefulness and ease of adopting information and communication technology (ICT) in their practice during the COVID-19 pandemic. Invitations to participate in this research were sent to various social welfare agencies, resulting in the recruitment of 23 social workers with different work experiences. In-depth interviews followed by thematic analysis were employed to explore participants' experiences of using ICT in their practice during the pandemic and factors influencing their readiness to use ICT. The results showed that various factors influenced social workers' perceptions of the usefulness and ease of using ICT, including digital service output quality, shared expectations and subjective norms, technology self-efficacy, and organizational support. The research further identified ethical considerations that posed challenges to ICT utilization. The research provides insights into social work management regarding the strategies of enhancing social workers' motivation and acceptance of utilizing ICT. Recommendations on future development and research of digital social work services were discussed. [ABSTRACT FROM AUTHOR]

E-government continues to gather research momentum from academics of diverse theoretical and practical orientations to signify the enduring significance of the concept, especially from the standpoint of digital service delivery in much of the developing world. A platformisation perspective driven by digital service delivery is teased out to make a case for this study. Dwelling on the fundamental assumptions of a positivistic research philosophy with the UTAUT epistemological model as the guiding frame to solicit responses of students in an online environment, the study employs quantitative techniques to analyse eight hypothetical scenarios. Findings suggest trust in e-government, Internet trust, social influence and performance expectancy are some of the strong predictors of intention to use e-government services. The study discusses the revelation that citizens are particularly influenced by peer pressure in their intention to use public digital services. Theoretical implications and empirical lessons of the factors that should be of significant consideration to system designers and policy makers in e-government practice have been accounted for. Future research can take the direction of qualitative efforts to bring out the underlying rationale and tensions connected with digital service acceptance in e-government practice. [ABSTRACT FROM AUTHOR]

This study is about competitive dynamics surrounding opportunistic innovation in the digital supply chain (i.e., on-line gaming, multi-media broadcasting, etc.). When a digital service firm falls short of delivering required services, consumers look for alternative service offerings. For competing firms, potential demand is created suddenly, and they are compelled to innovate to capture this opportunity. This innovation response occurs in reaction to a service failure, and we call it opportunistic innovation. We characterize opportunistic innovation as being situational and temporal--the opportunity is created by the failure of another firm, and it is taken up by the fast-responding firms. The goal of this study is to develop a theory of opportunistic innovation and empirically examine its presence and associated constructs. We have compiled the daily usage-and-update history of 460 online gaming services between 2014 and 2017 and their 58 major service failure events. Our results confirm the temporal and situational characteristics of opportunistic innovation. Firms with alternative services quickly introduce innovation to the market shortly after a service failure when the readiness for convertibility at competing firms is high. In addition, results suggest that opportunistic innovation is constrained by the resource congestion on the supplier side in the digital supply chain. [ABSTRACT FROM AUTHOR]