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The article highlights the common misconception that poor internet performance is solely due to insufficient bandwidth, emphasizing instead the critical role of latency and software inefficiencies like bufferbloat. It explains how outdated or poorly designed router software can lead to delays in data transmission, disrupting services like videoconferencing. To address this, advanced software solutions such as LibreQoS enable Internet service providers (ISPs) to optimize network performance and reduce latency, improving user experiences without requiring costly hardware upgrades.

Bandwidth probably isn't the problem when your employees or customers say they have terrible Internet performance. Once they have something in the range of 50 to 100 Mbps, the problem is latency, how long it takes for the ISP's routers to process their traffic. If you're an ISP and all your customers hate you, take heart. This is now a solvable problem, thanks to a dedicated band of individuals who hunted it down, killed it, and then proved out their solution in home routers. [ABSTRACT FROM AUTHOR]

Letters to the editor are presented. The articles commented on by readers are "Orchestrating Coordination in Pluralistic Networks" which is by Peter J. Denning and colleagues and in the March 2010 issue, "Taking Your Network's Temperature" by George V. Neville-Neil and in the February 2010 issue, and "You Don't Know Jack about Software Maintenance" by Paul Stachour and David Collier-Brown and in the November 2009 issue.

Letters to the editor are presented in response to articles in previous issues including "The Financial Page" by James Surowiecki in the November 24, 2008 issue and "Anatomy of a Meltdown" by John Cassidy in the December 1, 2008 issue.